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Holiday Inn Express & Suites Allentown West

HIExpress.comUS$102*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express & Suites Allentown West
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102 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Start your review of Holiday Inn Express & Suites Allentown West
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Kohler, Wi
Reviewed 1 week ago

Room & hotel were very nice. Staff was very cordial. Different price for two nights due to demand on 2nd night. Nearby restaurants not the greatest, either chains or diners. Complimentary breakfast was better than most.

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Helpful?
1Thank billmR801FM
Management response:

Happy to know you were a fan of your stay with us! Thanks for the compliments on our service, accommodations, and breakfast -- we'd love to see you again in the future. Kind regards, K.A. Bower, General Manager

Bayonne, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 23 April 2017

I spent an overnight with 4 children ages 11, 7,6, and 5. It was perfect very close to everything within walking distance including a CVS. The room was very clean and spacious. There is an indoor pool that the kids really enjoyed. The front desk manager was very welcoming and polite. The kids LOVED the welcome cookies. Breakfast is included...

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Helpful?
2Thank Pat M
About Hotel's Favourite Review
Management response:

It's fantastic to hear that you were pleased with everything from the facility to the staff, Pat! It was great to have you guys, and we're glad you and your kids enjoyed the pool, welcome cookies, and breakfast. We're all about creating a comfortable and fun place to stay so that means a lot. We hope to see you again...

Reviewed 2 weeks ago via mobile

We stayed here on a recent trip. We were tired of staying at the extremely budget motels and the problems that can come with them. We had stayed at Holiday Inn expresses before and have never been disappointed. We can add this to the list. The Hotel was clean. From the lobby to the room the place was clean. The...

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Helpful?
1Thank UnderHisgrace
Management response:

I'm glad you chose to stay with us during your visit, and it's fantastic to hear that everything was to your liking. It's always our goal to create a comfortable, relaxing atmosphere for our guests, so I'm thrilled that you were pleased with both rooms, the amenities, and our breakfast spread. That means a lot, and we'd love to welcome...

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

This hotel is clean and modern, the breakfast bar is okay, but the staff could use a little sensitivity training. I stepped outside around 1 o'clock in them morning to go to my car and then realized that I had left from the wrong side of the hotel. The door had already closed behind me, but thankfully, I had my...

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Helpful?
Thank jimpsonseed3
Management response:

I'm so sorry about what happened. As our guest, you deserve nothing but the best in service and compassion, so I wholeheartedly agree that situation could have been handled a lot better. Once again, I want to take a moment to apologize for the ordeal you went through, and I want to let you know that we will take steps...

Halifax, Canada
Reviewed 13 April 2017

I stayed here on short notice as I was originally booked at the Hampton Inn where normally stay in Allentown, but when we arrived there I found out it is now a Choice Brand. This HIX property likely should be a Choice property as well. It is not as crisp and modern as most HIX properties. The owners are working...

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Helpful?
Thank NSTraveller493
Management response:

Well we certainly appreciate you taking the time to leave us some great feedback. We want to do our best to make sure we use it to make improvements in the future, so we hope that if you find yourself staying with us again, you have an even better experience next time. Sincerely, K.A. Bower, General Manager

Reviewed 8 March 2017 via mobile

We spent three days providing a conference to customers. Any questions or concerns were quickly answered and accommodations were great. Rooms were clean and meals were fantastic. Megan at the front desk was big help. I would highly recommend this hotel for anyone looking for a place to stay or hold a conference/seminar.

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Helpful?
Thank Adam J
Management response:

We're honored to have earned such a great review and recommendation from you, Adam. Thanks for taking a moment out of your day to leave us your wonderful compliments! Kind regars, K.A. Bower, General Manager

Philadelphia, Pennsylvania
Reviewed 21 February 2017

Upon arrival, I was greeted by Antonio (and Otis Spunkmeyer cookies), who was professional, extremely courteous, and personable. After traveling all day, Antonio was very patient, willing to repeat directions/instructions, and even recommended some restaurants. The breakfast was delicious, everything was well stocked, pancakes were delicious, and the coffee was hot. Pervy was very accomodating in assisting me with my...

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Helpful?
Thank 80solomon
Management response:

Nothing makes me happier than hearing we could take such good care of you from start to finish! Thank you for taking the time to show us such generous appreciation -- the fact that you remembered the names of our staff shows just how awesome you are as a person. Hopefully we'll see you again someday! Kind regards, K.A. Bower,...

Reviewed 8 February 2017 via mobile

My boyfriend and I recently visited the bar and I have to say that the service was exceptional. There was a large crowd to see the band that was playing so I thought it was going to be a nightmare for us to get food and drinks. Our experience was just the opposite...The manager Greg did a phenomenal job!!! He...

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Helpful?
Thank Christine Z
Management response:

Thank you for the wonderful review, Christine! Best, K.a Bower, General Manager

Reviewed 7 February 2017 via mobile

Staff was very friendly and helpful. A light was out in the bathroom and maintenance had it fixed within 15-20 minutes! Continental breakfast was great. We will absolutely stay there again when we are back down in the area next year!

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Helpful?
Thank Becky G
Management response:

I'm happy to hear you had a wonderful experience with us, Becky! Thank you for the lovely review -- we can't wait to have you stay with us again next year. All the very best, K.a Bower, General Manager

Laceyville, Pennsylvania
Reviewed 15 January 2017

This hotel is extremely comfortable, clean and the staff is amazing. We checked in to this hotel after having a bad experience at another hotel earlier in the evening. We are so glad we made the choice to stay here. Our room was a suite (I'm not sure if all the rooms are suites), it was beautiful. The room consisted...

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Helpful?
Thank sanzan116
Management response:

You have no idea how much this review means to us! It was a pleasure making your stay a comfortable and enjoyable one, and of course we hope you can come back and visit us again whenever you're in the area. 'Til next time, K.a Bower, General Manager

49 photos of this hotel

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Great location and outstanding guest service is the best way to describe The Holiday Inn & Suites in Pennsylvania. Our staff provides a stress-free stay and are dedicated to helping you with all your tourist and accommodation needs as well as ensuring you have a great time in Allentown, Pennsylvania. Please do not hesitate and book today! We look forward to seeing you soon! ... more   less 

Additional Information about Holiday Inn Express & Suites Allentown West

Address: 5630 Tilghman St, Allentown, PA 18104-9385 (Formerly Holiday Inn Express & Suites - W Tilghman Street)
Region: United States > Pennsylvania > Allentown
Price Range: $158 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Allentown West 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Best Western Plus Allentown Inn And Suites Business Center
Best Western Plus Allentown Inn & Suites Business Hotel Allentown
Best Western Allentown Hotel
Allentown Best Western
Hotel Style:
#4 Family Hotel in Allentown
#5 Business Hotel in Allentown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Allentown West staff and other travellers.
1 question
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Neffs, Pennsylvania
over a year ago

See all questions (1)

Questions? Get answers from Holiday Inn Express & Suites Allentown West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on the third floor on the left hand side (when facing the parking lot) and I did not hear the traffic from the nearby streets.”
80solomon, 21 Feb 2017 | Read review
“Selecting a room away from Tilghman Street might be quieter, though we had no issues.”
  • A view from the main room into the second bedroom.
RobAdams5512, 8 Dec 2016 | Read review
“Couples get the whirlpool”
LittleRussie, 29 Nov 2016 | Read review
“If you must stay here, demand a room NOT on the street side.”
WashingtonFan, 1 Nov 2016 | Read review
“ask for room on back side for less traffice noise”
trudyb304, 14 Jul 2016 | Read review
5 of 5
HIExpress.com
US$102* /night
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Booking.comUS$110
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Prices are for 1 room, 2 adults
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