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All reviewsfull size fridgean extended stay hotelonly stayed one nighttwo burner stoveaccess roadbed was very comfortableprice was reasonablewould stay here againa great place to staystaff was very friendlyearly flightparking lotnext morningdishwasherpropertydeskkitchenette
As soon as we entered the smell was very bad. Staff told us there is not other rooms available and sprayed some stuff. There were also many other problems like mold on the ceiling, totaly nasty chair, etc. See images. Never again.More
Thank Dino M
Response from 865ChasI, Front Office Manager at Candlewood Suites Knoxville Airport-AlcoaResponded May 8, 2018
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites KNOXVILLE AIRPORT-ALCOA.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and...More
Been searching around for a good value in the Alcoa, TN area and this hotel is it. Price is less than the major chains. I still get points from IHG. Property is set back from the busy road and nicely quiet. Access if from Cusick...More
Response from 865ChasI, Front Office Manager at Candlewood Suites Knoxville Airport-AlcoaResponded March 30, 2018
Thank you so much for the positive feedback! Please do not hesitate to contact me directly if you need further assistance. We look forward to your return.
Front Office Manager
Before booking this hotel I was skeptical because something was telling me to just go to another hotel so I booked one night here and another night at another IHG location. I should have just stayed at other location both nights. I checked in around...More
Response from 865ChasI, Front Office Manager at Candlewood Suites Knoxville Airport-AlcoaResponded April 9, 2018
Please contact me directly about this issue.
Front Office Manager
I experience service mishaps while at this hotel. My first contact was with the front desk -
they didn't tell me where to catch the shuttle at the airport (in a not so obvious location). They gave me a handicap room with a special shower,...More
1 Thank Tim_of_Gilbert
Response from chasityi2015, Manager at Candlewood Suites Knoxville Airport-AlcoaResponded November 7, 2017
Thank you for taking the time to review our property. We apologize for the inconviences you experienced during the stay to our area. The Knoxville airport is located in Alcoa and does have specific locations for shuttle services and doesn't allow pick-up at the main...More
This Candlewood is older style, but spotlessly clean even if a little worn round the edges. The best thing is that it is well set back from the road, so very quiet ( unlike other neighbouring hotels ).
Our room was fine, but the bed...More
Response from chasityi2015 | Property representative |
Thank you for inquiring about our property here at Candlewood Suites Knoxville Airport. You must be 18 years old with a valid Drivers License and a credit card, in order to book a room. We look forward to accommodating your... More
Thank you for inquiring about our property here at Candlewood Suites Knoxville Airport. You must be 18 years old with a valid Drivers License and a credit card, in order to book a room. We look forward to accommodating your travel needs.