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Candlewood Suites Knoxville Airport-Alcoa

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Candlewood Suites Knoxville Airport-Alcoa
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Dallas, Texas
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

The front desk staff was great when checking in. Then it was downhill from that point. Being in the mountains, it was cold in the room. Turn on the heat and it was it set off the fire alarm. That was not good. Being on the second floor, the third floor had kids that we later learned that was jumping... More 

Helpful?
Thank WORLDISMINE1
Chicago, Illinois
1 review
Reviewed 6 October 2016

I spent four months at this hotel while on an assignment. The staff couldn't have been friendlier or more helpful.I would definitely recommend this hotel to my friends. One of the best things was the outdoor pool and grill area.

Helpful?
Thank 144wolf
Jason S, General Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Thank you so very much for sharing your experience with us! We appreciate our guests and the comments they choose to share. Comments such as yours go a long way towards helping us to improve upon our services and property so we thank you sincerely. Should your job bring you back to our area, we will provide you with the... More 

north carolina
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 October 2016

I arrived late in the evening without a reservation. The young lady working could not reduce the rate so I had to go on-line and book the room to get a better rate than she could give me. For the price of $131.00 you would think that they would at lest have a continental breakfast. After getting checked in, I... More 

Helpful?
Thank daytona39
Jason S, General Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Thank you for taking the time to share your thoughts with us. Feedback from our guests is very important to us and we welcome the opportunity to improve upon our services and property. We are so very sorry that your stay was anything less than wonderful. We will be sure to investigate the issue of the odor(s) you experienced and... More 

1 review
Reviewed 27 August 2016 via mobile

We came into Knoxville for a college visit. We booked this hotel due to use of timeshare points. While I read mixed reviews, i can assure you we were very pleasantly surprised. The room was very clean, the bathroom larger than expected and the kitchen an added bonus. We were concerned when we walked up to our room and found... More 

Helpful?
Thank Jobie W
Cheyenne G, General Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

On behalf of our entire staff, thank you for the kind words and vote of confidence! Our staff work so very hard to ensure that all of our guests leave here with the same sentiments as you have shared and they will be so pleased to know that their work is being noticed! We hope that UT does accept your... More 

Sofia, Bulgaria
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 August 2016

My question dropped on hotel's e-mail about a shuttle from Knoxville airport was immediately responded by the manager. One needs to call the hotel upon arrival and the shuttle will be there in ~5min. That's very convenient. The windows of the rooms or of the fitness area cannot be opened. The fitness area has acceptable equipment, the smell on detergents... More 

Helpful?
Thank ToThePoint2015
Cheyenne G, Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Thank you for taking the time to share your thoughts with us! We value all that our guests have to share with us and your input will go a long way towards helping us to improve upon our service and property. We appreciate your comments regarding serving a free continental breakfast but as per the guidelines for Candlewood Suites, we... More 

Alexandria, VA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 August 2016 via mobile

Stayed here twice over the past two years when I was in town for family events. It's not bad but there are definitely areas for improvement. Pros: Location is close to the main road and there is ample parking. The area is safe and relatively quiet. Staff is friendly and very helpful. There is a pantry with snacks and such... More 

Helpful?
Thank KandS_313
Cheyenne G, General Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

We are so very thankful for your comments regarding your visit with us. We value all that our guests have to say about our staff as well as our property and your input will go a long way towards helping us to provide a superior stay for all of our guests. We are sorry that your stay was anything less... More 

Pickerington, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 June 2016

This is the third or fourth time that we have stayed here and have never had a problem until this trip. We booked a smoking room which was small, smelly and the furniture was torn. I was told that a remodel is scheduled for next year but they need to do it now! Please take the time to look at... More 

Helpful?
Thank royalflush10JQKA
Cheyenne G, Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Greetings royalflush10JQKA, Thank you for taking the time to review our property. What our guests say has a huge impact on our property, and I am very disappointed that we failed to meet your expectations. We have given your pictures over to the proper departments and are taking every effort to make sure that no one has the same experience... More 

Georgia
Level Contributor
134 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 April 2016

We spent a weekend here and appreciated the friendly and helpful staff who made us feel welcome. The property is conveniently located to major thoroughfares and there are a number of restaurants and services within walking distance and also plenty of other dining and shopping locations within a short drive. The access road is behind a main road keeping traffic... More 

Helpful?
Thank Ernbo6
commerce twp mi
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 April 2016

This hotel.is very difficult to find and once you do you may wish you hadn't. Broken bed with a leather chair in the room that was all torn up. The carpets and worn and dirty. There is nothing about this hotel that would bring us back to it.

Helpful?
1 Thank tina d
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear tina d, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the carpet condition, bed and furniture. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel... More 

Mechanicsville, Virginia
Level Contributor
88 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 27 March 2016

Thank God, we were not expecting much. This was just a place to lay our heads. The staff seemed so lost. The clerk had to ask her manager out ice... ice? I mean something like that should be in the Hotel 101 training manual. The beds were low rate. Being so close to Knoxville and the Airport we expected a... More 

Helpful?
Thank dougiec24
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear dougiec24, Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our staff and beds. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure... More 

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to Our Extended Stay Hotel in Alcoa, TN Searching for a relaxing setting in the Appalachian Mountains with a convenient location near downtown Knoxville? Then look no further than the Candlewood Suites extended stay hotel in Alcoa - Knoxville Airport. Our hotel's amenities include a free shuttle to McGhee Tyson International Airport TYS, also known as the Knoxville Airport. Our hotel's guests enjoy a variety of attractions, from seeing a game at UT's Neyland Stadium to a movie at the Palace Theater and Espresso Bar. For some outdoor fun, try a round of golf at the Pine Lakes Golf Course or a picnic at the Springbrook Park & Duck Pond, the largest park in Alcoa. Our hotel's location is also convenient to the Air National Guard, Alcoa Aluminum, Denso, Coca Cola Bottling Co, Kimberly Clark, the University of Tennessee and other businesses in downtown Knoxville. Business travelers can work efficiently in the 24-hour business center or at each suite's over-sized desk with a speaker phone and free high-speed Internet access. We go beyond other extended stay Alcoa, TN hotels to offer you great amenities, like free laundry facilities, a relaxing pool and a 24-hour Candlewood Cupboard convenience store. Each suite has a fully equipped kitchen, comfortable bedding, a 32in TV with a DVD player and a large workspace with free Internet access. A suite awaits you at one of the best pet friendly Knoxville airport hotels. ... more   less 

Additional Information about Candlewood Suites Knoxville Airport-Alcoa

Address: 176 Cusick Road, Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Price Range: $104 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Knoxville Airport-Alcoa 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Candlewood Suites Knoxville Airport-Alcoa Hotel Alcoa
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Knoxville Airport-Alcoa staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Candlewood Suites Knoxville Airport-Alcoa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fills up fast on University of Tennessee home games.”
 of 5 bubbles 144wolf, 6 Oct 2016 | Read review
“avoid the third floor where the pets and smoking rooms are”
  • office chair in room
  • queen size mattress in room
  • recliner in room torn and hard to close
 of 5 bubbles royalflush10JQKA, 21 Jun 2016 | Read review
“Good location for access to Knoxville, Maryville, or the airport.”
 of 5 bubbles Ernbo6, 22 Apr 2016 | Read review
“Don't go here”
 of 5 bubbles dougiec24, 27 Mar 2016 | Read review
“Ground floor at the back was reasonably quiet. 3rd floor at the back might be better”
 of 5 bubbles 2013CTB, 26 Mar 2016 | Read review
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