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This is the third or fourth time that we have stayed here and have never had a problem until this trip. We booked a smoking room which was small, smelly and the furniture was torn. I was told that a remodel is scheduled for next...More
Response from Cheyenne G, Manager at Candlewood Suites Knoxville Airport-AlcoaResponded 30 June 2016
Thank you for taking the time to review our property. What our guests say has a huge impact on our property, and I am very disappointed that we failed to meet your expectations. We have given your pictures over to the proper departments...More
We spent a weekend here and appreciated the friendly and helpful staff who made us feel welcome. The property is conveniently located to major thoroughfares and there are a number of restaurants and services within walking distance and also plenty of other dining and shopping...More
This hotel.is very difficult to find and once you do you may wish you hadn't. Broken bed with a leather chair in the room that was all torn up. The carpets and worn and dirty. There is nothing about this hotel that would bring us...More
1 Thank tina d
Response from IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-AlcoaResponded 22 April 2016
Dear tina d,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the carpet condition, bed and furniture. We will address these concerns. We hope...More
Thank God, we were not expecting much. This was just a place to lay our heads. The staff seemed so lost. The clerk had to ask her manager out ice... ice? I mean something like that should be in the Hotel 101 training manual. The...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-AlcoaResponded 17 April 2016
Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our staff and beds. Your feedback is troubling and will surely be looked into. Rest assured...More
The first thing you have to understand about this property is that it is an extended stay blue collar kinda pace. The staff is warm and friendly and helpful wth directions. You won't get a full buffet breakfast or anything except coffee and muffins. The...More
US$84 - US$146 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Candlewood Suites Knoxville Airport-Alcoa Hotel Alcoa
Response from chasityi2015 | Property representative |
Thank you for inquiring about our property here at Candlewood Suites Knoxville Airport. You must be 18 years old with a valid Drivers License and a credit card, in order to book a room. We look forward to accommodating your... More
Thank you for inquiring about our property here at Candlewood Suites Knoxville Airport. You must be 18 years old with a valid Drivers License and a credit card, in order to book a room. We look forward to accommodating your travel needs.