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BEST WESTERN PLUS Addison Galleria Hotel

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361 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Reviewed 6 days ago NEW

Good above average Best Western located conveniently to main roads, shopping and excellent restaurants. The internet speed was adequate and the room was very quite and safe. The staff was very responsive to requests and friendly.

Review collected in partnership with Best Western
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Helpful?
Thank williamsT6264VR
Oklahoma City, Oklahoma
Reviewed 1 week ago

Don't know how else to describe except "creepy" Inadequate light in room. Hideous sofa in lobby. NOISY!!! Waited in line behind someone just wanting to use the room for a "few hours" and wanted a discount Ceiling so thin sounded like they were bowling above me. Won't be back

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Helpful?
Thank TexasHeart74
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Aurora, Ohio
Reviewed 2 weeks ago via mobile

Ok so this is very odd. When I made The reservation, I selected a king room. I didn't notice it was the one with a jetted tub. And little did I know that the tub would actually be in the Bedroom!!! What the? The bathroom with sink and toilet are in a separate little room, completely cut off from the...

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Helpful?
Thank Rebecca B
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for sharing your experience at the Best Western Plus. We are sorry to hear that our service did not live up to the expectations you had. We strive to provide personalized service to each and every guest and it seems in your case this did not happen. We really apologize for the inconvenience.

San antonio
Reviewed 2 weeks ago

They charged us $100 per room damage because the toilet overflowed. When i asked for management to talk about the situation, manager was never available or call back. The hotel told me that I suppose to flush the toilet and wait until the water stop running!!! That is my responsibility. General manager won't call back and the hotel front desk...

Review collected in partnership with Best Western
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Helpful?
Thank zc2017102
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

We apologize for the misunderstanding and any inconvenience this may have caused, the $100.00 for damages took place because it was not simply a flush, the hallways were flooded with water as well as the two rooms next to yours. There was way too much water damage and that lead to a charge.

Port Aransas, United States
Reviewed 2 weeks ago

Best Western Plus was a great place for us to stay on our quick trip to Dallas for New Year's Eve. We had planned to go to the Galleria on New Year's day and with it's convenient location and 12pm check out time worked out great for us.

Review collected in partnership with Best Western
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Helpful?
Thank Jonathan B
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for staying with us and thank you for the five star review. I'm glad that you were able to have a wonderful Best Western Plus hotel experience, and we hope to have the pleasure of seeing you again soon.

Dallas, United States
Reviewed 4 weeks ago

Bridal Suite was well worth the cost of the room. Glad the informative and helpful front desk personnel recommended it. Whirlpool is large enough for four to fit into comfortably but excellent for a couple. TV over whirlpool was a great idea.

Review collected in partnership with Best Western
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Helpful?
Thank 236bridgettw
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for staying with us to thank you for the five star review. I'm glad you loved our fabulous Bridal Suite and I'm glad that your Best Western Plus hotel experience was wonderful.We look forward to the pleasure of your next visit.

Reviewed 8 December 2016

They were building new building new businesses all around the hotel and every convenience was close by. The choices of restaurants around there were deliciously hard to pick just one. The rooms were a delight. Even with a group of children staying in a nearby room, we didn't hear a thing.

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Helpful?
Thank Billie Anne C
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thanks for staying with us to thank you for the four star review. I'm glad you loved our fabulous location and I'm glad that your Best Western Plus hotel experience was wonderful. We look forward to the pleasure of your next visit.

Monticello, United States
Reviewed 6 December 2016

The staff was friendly, rooms were clean and had a good breakfast. Very fair price, have stayed here before and would again. It is also near plenty of places to eat and to shop, a very big factor when i look for places to stay.

Review collected in partnership with Best Western
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Helpful?
Thank davidnY5975EY
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you so much for your invaluable feedback

Katy
Reviewed 29 November 2016

The bathroom was clean. The sofa looked like it had been picked up from a thrift store. Internet was good. The hallway carpet looked like something out of the 70s. The room smelled old and musty despite the updated carpet in the room and the renovated bathroom.

Review collected in partnership with Best Western
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Helpful?
Thank Debra E
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Reviewed 27 November 2016 via mobile

My husband and I stayed here through the weekend of the Thanksgiving holiday. The staff was friendly & the hotel was nice. The room was nice & clean, so was the bathroom. I just found it odd that the coffee maker & ice bucket were in the bathroom instead of on the large desk??? There was a little urine smell...

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Helpful?
Thank Amberlanikol
Andy P, General Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review

Thank you for staying with us and thanks for your review. I'm glad to hear that your Best Western Plus hotel experience was comfortable and satisfying. All of your kind words are very much appreciated and we look forward to your next visit .

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The ALL-NEW Best Western Plus-Addison Galleria Hotel is located in the heart of Addison-North Dallas, only minutes from the famous Dallas Galleria and North Park Mall. Major attractions are Cavanaugh Flight Museum, Cotton Bowl - Fair Park, Dallas Convention Center and Addison entertainment district with over 175 restaurants in the area. Business travelers will find this location convenient to major corporate offices in the Addison and North Dallas, Addison Airport. We offers comfortable rooms with microwaves, refrigerator, Complimentary Deluxe Breakfast, internet, business center and after a long day you can enjoy our outside pool. We welcome all church and sports groups and family reunions with over 40 rooms with double queen beds and only minutes away from Frisco, Plano and Carrollton where most of the tournaments are being played. All new beddings, flat panel TV's with HD channels. Many enjoyable venues within walking distance. ... more   less 

Additional Information about BEST WESTERN PLUS Addison Galleria Hotel

Address: 14975 Landmark Boulevard, Addison, TX 75254-6709 (Formerly Comfort Inn by the Galleria)
Region: United States > Texas > Addison
Price Range: $107 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Addison Galleria Hotel 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Comfort Inn Fort Worth
Dallas Comfort Inn
Hotel Style:
#2 Best Value Hotel in Addison
#9 Family Hotel in Addison
#10 Business Hotel in Addison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Addison Galleria Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Addison Galleria Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try not to book a room with a Jacuzzi in it.”
 of 5 bubbles John1516, 2 Nov 2016 | Read review
“take something to spray for bed bugs”
 of 5 bubbles 883lynettet, 11 Oct 2016 | Read review
“Ask to stay in the back and upstairs, you can park your car around back and keep watch on it.”
 of 5 bubbles 367owenm, 9 May 2016 | Read review
“Parking surrounds the hotel so if you get rooms near one of the stairwells it provides easy access to your car.”
 of 5 bubbles IkoIkoIko, 4 Apr 2016 | Read review
“Ask to be lodged in an inner hall, away from vending machines.”
 of 5 bubbles Irishlandscape, 20 Mar 2016 | Read review
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