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Holiday Inn Express & Suites Dallas-Addison

HIExpress.comUS$113*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Express & Suites Dallas-Addison
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135 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Dallas-Addison
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Showing 131: English reviews
Texas
Reviewed 26 October 2016

I always give my honest reviews, you can look back and see that I pretty much have positive experiences at hotels however that was not the case here at the Holiday Inn. From the photos on the website I had much higher expectations for this property. Upon arrival it was the lobby area was impressive so I thought we did...

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Helpful?
2Thank Travelinghockey... D
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear Travelinghockey... D, Thank you for writing a review about your recent stay with us. It’s nice to know that you liked the ambiance in our lobby and services of our staff. However, we are very sorry you did not experience an exemplary hotel stay due to the condition of our elevators, smell of cigarette smoke and cleanliness of your...

Jefferson City, Missouri
Reviewed 26 October 2016

This place is disgusting. Was a poor experience from the start. From entering this location, to leaving, very poor. When I read Jennifer_GT11's comments about poor customer service, I didn't believe it. BELIEVE IT !!!! Front desk lady (no names here) couldn't care less if you stayed or left. She never welcomed me and kept her head down and simply...

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Helpful?
2Thank JetPlt
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear JetPlt, Thank you for staying with us during your business trip and for writing us a review. I am glad to read that you have regarded our location near local restaurants. On the other hand, we are very sorry you did not experience an exemplary hotel stay with us due to the condition and cleanliness of our hotel and...

AUSTIN
Reviewed 21 October 2016

Rude front desk person told us to leave after the hotel would not honor our reservation. Very bad attitudes and service. They made no effort to provide a shred of service. We are a family of 4 and I suppose Holiday Inns does not cater to families anymore.

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Helpful?
1Thank Jennifer_GT11
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear Jennifer_GT11, Thank you for your review regarding your recent stay at our property. It is regrettable you were not satisfied with the service you received from our staff. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and...

New York City, New York
Reviewed 2 October 2016 via mobile

We arrived early but they wouldn't let us check in early, claimed no rooms. Hotel didn't look full. Decor was nice. Rooms dated, pool was closed due to accident. Air conditioner was next to bed so we had to shut it off so person on that side didn't freeze. Could hear people outside smoking. No all day coffee like other...

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Helpful?
1Thank TT1007
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear TT1007, First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I...

Lititz, Pennsylvania
Reviewed 16 September 2016

It's been more than two years since I last visited Addison and stayed at this hotel. The facility remains to be well maintained and very, very clean. I was upgraded to a suite and had plenty of space. The bed was comfortable. The air conditioning was not the usual window unit that most hotels use - it was central air...

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Helpful?
Thank BVDPA
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear EastTexasTraveler903, Thank you for staying with us and providing us your valuable feedback. I am glad to know that you have regarded our rooms clean and lobby to be nice. On the other hand, please accept our sincere apologies that you found our carpets and furniture need replacing and room lightings to be dark. Your feedback regarding this is...

Texas
Reviewed 11 September 2016

The lobby of this hotel is very nice, wish my room was as the same. This hotel needs an update. The furniutre and carpet both need to be replaced. The rooms are clean but are showing the age of the hotel. The front room of my suite was dark even with all the lights on.

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Helpful?
Thank EastTexasTraveler903
Reviewed 29 August 2016

The hotel is not bad and a good location for local restaurants etc but for business the internet sucks, I have stayed here a number of times and each time have complained about the internet access, it is glacially slow and disconnects frequently such that it is almost useless. This will be the last time I stay here. It is...

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Helpful?
Thank David F
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear David F, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our staff. On the other hand, we would like to apologize for not living up to your expectations regarding our internet connection. Reviews like...

Plano, Texas
Reviewed 17 August 2016

This little hotel is in the middle of Addison. The front desk lady was amazing. We came in late and she treated us like we were VIP's. She even had delivery menus for sushi that delivered til 3am. She was older but really nice & there all the time. Got us to our meeting with good directions not on the...

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Thank ylorosintx
Droitwich, United Kingdom
Reviewed 10 August 2016

Helpful, friendly staff. Large, well equipped rooms. Clean. Quiet. Good value. I thought this place lower end than what I discovered -- as I say, pleasant surprise. Location is within walking distance of more eating places than you can count! Breakfast is free, decent variety and pretty darn good.

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Thank Edward B
Boerne, Texas
Reviewed 8 August 2016

This hotel obviously used to be some other chain. It is definitely not as updated and immaculate as more recent Holiday Inn Express hotels. The scratched up light oak furniture and fake gold fixtures are the first tip off that this place has been around for a while. We had a king suite and it was nothing special. The fixtures...

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Helpful?
Thank hillcntrytraveler
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-Addison, responded to this review

Dear hillcntrytraveler, Thank you so much for your review of our hotel. We would like to apologize for the shortfalls you have noticed with the condition of our facility and the response you received from our staff and breakfast area did not live up to your expectations. The feedback we receive from our valued guests, like you, enables us to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites Dallas-Addison

Address: 4355 Beltway Dr, Addison, TX 75001-3704 (Formerly Country Inn & Suites By Carlson)
Region: United States > Texas > Addison
Price Range: $128 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Dallas-Addison 2.5*
Number of rooms: 102
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas-Addison
Holiday Inn Addison
Addison Holiday Inn
Holiday Inn Express Addison
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Dallas-Addison staff and other travellers.
2 questions
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Tulsa, Oklahoma
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Dallas-Addison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Outstanding hotel - very quiet”
phnxmike, 14 Nov 2016 | Read review
“Book another hotel”
CharlieMickKeith, 30 Oct 2016 | Read review
“Area doesn't appear very safe. Try to pick a room above the first floor. Less of a chance of someone getting through your window at night.”
JetPlt, 26 Oct 2016 | Read review
“Stay away from the elevator and ice machines”
EastTexasTraveler903, 11 Sep 2016 | Read review
“high floor is quiet”
davidfF1941PJ, 29 Aug 2016 | Read review
5 of 5
HIExpress.com
US$113* /night
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Prices are for 1 room, 2 adults
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