We stayed here because we had no power or water during the snowpocolpyse in Texas. We lucked out and found a room at this great hotel. The staff was so accommodating and kind. We forgot toothpaste and some other small things that they were able to provide. I know the staff had their own families to take care of but they never once acted like we were any trouble and did everything with a smile on their face.
Great stay! I really liked the fact that the bistro was open for breakfast and in the evening. Love the location of this hotel - can walk anywhere! We were able to get put in a room with a balcony which was very nice. Loved that added feature. Great staff!
We play baseball once a summer in McKinney and we always stay here. Such a nice hotel. Very clean. Comfy bed. The bartender was super nice. We hung out in the evening in the courtyard. Easy check in and out. A lot of restaurants within walking distance. Great hotel
We booked this hotel the day of arrival so very last minute. Rooms were spacious and clean. Reasonable prices. Shower water pressure could have been better and liners need replaced Front desk personnel was as sweet as she can be. I forgot her name but it was 6/14 if that helps identify her. Also free parking. Lots of food places to choose from.
I stayed at this location in May using points. Two days after I checked out I realized I had $150 charge on my credit card from them. I called and was told the manager would have to call me back. He didn't call. I called again, I was told it was a charge for damages. I stained the carpet. I assured her I did not stain the carpet. She said the manager would call me back. He didn't call back. I then called again and the same lady answered the phone. I asked to talk to the manager. She replied she was the manager. I replied that when I talked to her earlier she wasn't the manager and the manager would call me back. She then stated he was in a meeting and would call me back. Almost a month later I am still waiting for a call back. I guess with the Corona times are hard and they are trying to make a buck where they can. I have also called corporate to complain with no resolution. I am a vacation club owner and have been for 10 years and loyal a customer. Very disappointed in their customer service and lack of concern. I will not stay at that location again, nor would I recommend it.…
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