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Extended Stay America - Amarillo - West

Expedia.comUS$90*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Extended Stay America - Amarillo - West
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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
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Reviewed 1 week ago via mobile

Great staff! Joe, Lisa, and Nicole were very professional and helpful for my 3 month stay. Room was clean and inviting. I felt safe at this location. The location was also great for dining and entertainment.

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Helpful?
Thank Kim J
00esa, General Manager at Extended Stay America - Amarillo - West, responded to this review

Kim, it was a pleasure having you as our guest at Extended Stay America - Amarillo - West. We are delighted to read you were impressed with our hospitality and that our convenient location was perfect for your needs. Also, thank you for your kind compliments about the excellent service provided by Joe, Lisa, and Nicole. Please be assured, I...

Reviewed 2 weeks ago via mobile

Hair from previous occupant was on pillows and sheets, bed appeared to be made but apparently neither sheets or pillowcases were changed. Cleaning rags were left behind on bathroom counter, and no extra toilet paper was stocked. Would not stay here again and would not recommend for anyone to either.

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Helpful?
Thank Lu L
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

First let me just apologize for your recent experience here at our hotel. We take special care to provide clean and safe places for our guests and we obviously have fallen short on that promise to you. I can assure you that we will address and fix the problem and I hope that you might consider giving us another shot...

Pueblo, Colorado
Reviewed 17 March 2017

We had set our reservation for a room with 2 double beds as I would be traveling with my family. They changed my reservation, with no notification, to a room with 1 bed, because of another reservation made later at a different price. They did not even review the room before swiping my card and giving us our keys.We were...

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Helpful?
Thank jdc011980
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

I want to sincerely apologize for the experience that you had here at our location. 3rd party booking sites book into reservations without any room type guarantees to ensure that you get the lowest price possible. We do try our very best to accommodate each and every guest, and are generally able to do so. Again, I am so sorry...

Houston, Texas
Reviewed 16 March 2017

I stayed last Friday for one night. I was glad it was only one. My room was not available when I tried to check in at 2pm. They told me it would be after 3:30. I had plans for the evening so I had to change in the parking lot. When I returned at 9:30 the friendly front desk manager...

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Helpful?
Thank tkwbear
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you so much for leaving this review for me! I am so disappointed that your experience here wasn't up to your, nor our, standards. We strive to provide the very best service and clean/comfortable rooms. I can assure you that these issues will be addressed and rectified so that we may provide better experiences in the future. I would...

Santa Clarita, California
Reviewed 6 March 2017

I had everything I needed. My wife and I are relocating from Baltimore Maryland and we decided we were too tired to continue driving once we got to Amarillo Texas so we decided to find a hotel within our budget that we can stay at for a night so we can continue on our journey to California. Customer service accommodated...

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Helpful?
Thank seant2472017
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

It absolutely makes my day to read this review of your experience here! We try every day to make sure to exceed the expectations of all of our guests and I am so pleased that you found our value to be exceptional. I hope that you might find your way back to Amarillo and stay with us again some day!

Reviewed 22 February 2017 via mobile

Totally awesome.... Very great customer service & the rooms are really nice and clean! Definitely worth the money, we have been here for about a month now. It's really nice whether you're looking for a place to live or just to spend the night Great place! Great staff! And Great service!

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Helpful?
Thank Nefi L
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Your feedback regarding your stay is important. Thank you for taking the time to share your experience about the excellent customer service you received and how well our staff accommodated you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 12 February 2017 via mobile

Stayed here 2 nights while visiting a relative in the hospital. Great locstion- close to the hospital, several restaurants and shopping. Staff was super friendly. The room was clean, but stuffy and had a stale smell throughout the first floor. A/C doesnt run constantly, so when it shut off the room quickly became stuffy. Love the they are dog friendly.

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Helpful?
Thank SnappyTX
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear that you valued much about our hotel including our pet-friendly policy, convenient location, and the customer service from our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable...

Saint Charles, Missouri
Reviewed 9 February 2017 via mobile

This property is at a great location. Close to many restaurants, shopping and things to do (cinema is across the street). The staff are top notch and friendly. Joe the manager is always helpful and all the staff has a smile for you. The property is well kept and clean. I always enjoying staying at Extended Stays because of the...

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Helpful?
Thank pandam1
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to share your experience. I am glad to read you enjoyed our convenient location as well as the great customer service you received from our staff. We are also glad to see you were pleased with your room accommodations, especially the fully equipped kitchen. Thank you again for sharing your experience with us. We...

Reviewed 4 February 2017

The staff is outstanding! They truly go out of their way to make you feel comfortable and welcomed. The hotel itself is clean, quiet, and has a convenient location, not to mention incredibly hard to beat rates compared to its neighbors. I've stayed at a number of Amarillo's hotels while here on business and I highly recommend coming to this...

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Helpful?
Thank Christopher L
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

I want to thank you for taking the time to post a review of your stay. Your kind comments regarding our staff and the customer service they provided are satisfying to read. It is also great to see you valued the cleanliness of our hotel and would recommend us. Thank you again for your review. We look forward to seeing...

Santa Fe, New Mexico
Reviewed 4 February 2017

For the price, this hotel will work for a quick overnight stay. The staff was great, very welcoming and helpful! And, the location right off the interstate is convenient. The room was pretty clean, and the bed was comfortable. You could hear people in the hallway, the walls vibrate when someone shuts/slams a door, and the water pressure in my...

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Helpful?
Thank dryfly19
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you so much for leaving us this review. Although you were satisfied with the value that we provide, I apologize for the issues that you did have. We actually have recently changed some of our plumbing to hopefully improve the pressure to the rooms. I hope that next time you are in town you will give us a chance...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Extended Stay America - Amarillo - West

Address: 2100 Cinema Drive, Amarillo, TX 79124
Region: United States > Texas > Amarillo
Price Range: $86 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Amarillo - West 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Amarillo - West staff and other travellers.
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9 months ago

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Questions? Get answers from Extended Stay America - Amarillo - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Has 3 floors and 1 small elevator.”
darrellc520, 29 Dec 2016 | Read review
“Recliner was fit for a King.”
rrw6990, 14 Dec 2016 | Read review
“check the rooms before you even accept it.”
165terrylr, 17 Nov 2016 | Read review
“Hope you have a better stay”
779Zip, 31 Oct 2016 | Read review
“Any room seems good.”
600anthonys, 11 Oct 2016 | Read review
5 of 5
Expedia.com
US$90* /night
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TripAdvisorUS$90
Booking.comUS$100
ExtendedStayUS$90
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*Disclaimer
Prices are for 1 room, 2 adults
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