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I arrived at 8:30 PM, had a wide open selection of parking spots (very few cars in the lot) and parked in the front row. My first issue was that the desk clerk gave me paperwork to sign and it showed a queen bed. I...More
1 Thank rich65k
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo EastResponded 3 weeks ago
Thank you for your stay and for being an IHG Rewards Club member. I am sorry for the service let down from our hotel staff, especially during your check-in. I also regret the inconvenience the WiFi connection may have caused.
Rest assured that...More
Clean and friendly atmosphere breakfast was also served in time.
There parking lot is not hauler friendly but you should not have a problem with a 25-30ft gooseneck.
When I got to my room my A/C was already on and that was nice as I...More
Good location for business east of town. Internet works, but it's slow. No big problems, just a lot of little ones: dirty towel the first day, strong smell the first two days, papers from the previous guest, dust rag left in room on a different...More
Thank Barbara L
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo EastResponded 11 August 2017
Hi Barbara L,
Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward the quality of sleep you have had including the overall cleanliness of our property, it is regrettable to learn that...More
We were blasting through town and wanted to make sure to hit the Big Texan. Most of the better Amarillo hotels are on the far west side of town which didn't work for us. We were glad to find this one on the east side...More
I got to this hotel about 15 minutes before check in, the lady behind the counter told me they do not check anyone in before 3pm, ok no problem, I ran a couple of errands and returned to the hotel, about 10 minutes after 3....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo EastResponded 25 July 2017
Thank you for taking the time to put in a review and rate your stay with us.
It is great to hear from one of our guest. Thank you for pointing out your concerns about how one of our staff poorly handled one...More
US$124 - US$162 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Family Rooms ,
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