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The pics available online make you think this hotel is clean....not clean at all would advise to keep on looking for a better hotel to stay in. Bugs were in the room and the phone didn't work. The hotel is in need of a renovation.
1 Thank Kristen C
Response from LQ Customer Car... T, Guest Relations Manager at La Quinta Inn Amarillo East Airport AreaResponded 13 June 2016
I am sorry that you were unhappy with the cleanliness of your room. Providing a clean, comfortable room to our guest is important to us and we will work hard to fix this.
La Quinta Customer Care
Stopped at this location on our way west due to them being pet friendly. The odor in the room was so bad we sprayed everything down with Febreeze and would not walk on the carpet barefooted. My wife went to take our poodle for a...More
2 Thank Mike W
Response from LQ Customer Car... T, Guest Relations Manager at La Quinta Inn Amarillo East Airport AreaResponded 7 June 2016
I am so sorry that you were disappointed during your stay with us. Providing a clean and comfortable room to our guests is extremely important to us. We appreciate your feedback, and it will be shared with management as well as housekeeping.
We were feeling adventurous and were only stopping in Amarillo for the night on our way west. We used Hotwire and got this room cheap. It was clean. The refrigerator sounded like a compressor. The plumbing ran all night, and there's a train track nearby....More
2 Thank Garni
Response from LQ Customer Car... T, Guest Relations Manager at La Quinta Inn Amarillo East Airport AreaResponded 6 June 2016
I am so sorry to hear that you experience with us was not up to expectations. I will be forwarding your comments to maintenance, management, and staff to make sure that we fix the issues you have mentioned.
La Quinta Customer Care...More
I don't kno why I even have it any stars we always stay at la Quinta and for the most part for the value they are pretty good but this location is the worst IV ever been stains on sheet filthy very dated paint peeling...More
2 Thank ckr31
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn Amarillo East Airport AreaResponded 31 May 2016
Thank you for your review of our hotel. You have noted some deficiencies during your stay and I will be sharing your comments with both housekeeping and maintenance staff. I would like to thank you for staying with us and hope you will give us...More
Everything worked and was clean in the room. It is the many layers of paint and caulking that just forced me to accept that this is a very old building with years of make-up.. The building just does not justify the price. The desk staff...More
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