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Hampton Inn Austin - Arboretum Northwest

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#14 of 197 Hotels in Austin
Certificate of Excellence
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Hampton Inn Austin - Arboretum Northwest
Hampton Inn Austin - Arboretum Northwest
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879 Reviews from our TripAdvisor Community

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Showing 868: English reviews
Kalispell, Montana
Reviewed 11 January 2017

We found our stay very relaxing in a very stressful situation. Our Austin family member was in the hospital and then later transfer to her home. She was in the last week of her life living with Stage 4 Melanoma. The motel provided an oasis for our family each day as we gathered ourselves to go and spend the day...

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Helpful?
Thank 810marilyns
Christopher B, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

810marilyns, I am pleased that we were able to assist in making your stay as relaxing and comfortable as possible during a stressful time. We extend our deepest condolences during this healing process to your family and friends. 810marilyns, thank you for your review and sharing your experience with us. We always appreciate feedback from our guest(s) and glad that...

Reviewed 6 January 2017

I would have given it a 5, but there are no microwaves in the room. Other than that, great staff and comfortable stay. Anytime I needed anything the staff was there to help, even at 2 am on Christmas Eve.

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Helpful?
Thank laswat
Christopher B, Assistant General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

laswat, I am pleased that we were able to take care of your needs during your holiday travels. We do have staff available 24-hours at the property, and I am pleased that no matter what time it was we were able to help. laswat, once again thank you for your review and sharing your recent experience with us. We always...

Reviewed 5 January 2017

Besides the awesome location and clean rooms, the staff was amazing. Whatever we needed, they were extremely accommodating and so friendly. The breakfast was awesome great. Would definitely recommend staying here!

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Helpful?
Thank Gina B
Christopher B, Assistant General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Gina B, We strive for excellent customer satisfaction and it really takes a team effort to achieve this goal, I am pleased to read that we were able to accommodate your needs during your stay and exceed expectations. I am happy that you enjoyed our complimentary breakfast. Gina B, once again thank you for your review and sharing your recent...

Texas
Reviewed 31 December 2016

This place has a very friendly front desk staff, so eager to please. Nice room, clean hallways, clean bathroom and clean room, and really comfortable bed. The AC roars when it comes on, but I was so tired, I barely noticed. Great breakfast with scrambled eggs, bacon, pastries, waffles, fruit and juice. I would stay here again.

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Helpful?
Thank JoeSchlambe
Christopher B, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

JoeSchlambe, I'm loved that you found our hotel to be "Inn"-triguing! Our staff truly is always "eager to please" and make our guests feel very comfortable. Also glad that you enjoyed our variety of tasty breakfast items. The staff here at the Hampton Inn truly strive for customer excellence in making sure you have an enjoyable experience, and I'm pleased...

Jarrell, Texas
Reviewed 31 December 2016

This is a very nice property, located near the domain which my friends enjoyed for our new years eve festivities. The hotel is located just off of the mopac expressway which made it easy to get to. The staff was super friendly and gave us some great recommendation for things to do in the area. We will definitely be back...

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Helpful?
Thank lonestartraveler13
Christopher B, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

lonestartraveler13, I'm so glad that you enjoyed your New Years Eve here in the Northwest Area! So much has grown in that area with new dining and shopping options, I'm sure you and your guests had a blast! Also glad to hear that our staff was very friendly and was able to help plan your evenings. lovestartraveler13, once again thank...

El Paso, Texas
Reviewed 31 December 2016

Overall good would return, communication between staff was not great. The cleaning staff had issues with entering rooms with pets even when they crated, even when I took him out took 2 try's to get room cleaned. Communication issue. Not that big of a deal seeing as I had a lot of down time.

Review collected in partnership with Hampton
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Thank debraf964
BryantC_GM, General Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Dear decraf964, Thank you for taking the time to review our Hotel. I am glad that you had overall good stay. I am sorry that communication between the staff and you didn't match up to your needs. We strive to not only have a great product but excellent service to back it up. We take pride on the fact that...

Kirkland, United States
Reviewed 31 December 2016

All aspects of our stay were very good. The person at the front desk handled our check-in and check-out efficiently; the complimentary breakfast was excellent. Rooms were grea, as were the comfort of the beds.

Review collected in partnership with Hampton
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Helpful?
Thank jamesg2017
Christopher B, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

jamesg2017, I am please that you enjoyed your stay here! From the efficient check-in and check-out process, all the way to the comfort of your bed, I'm glad we were able to meet your expectations. We strive for excellent customer satisfaction and it really takes a team effort to achieve this goal, and I am happy that you enjoyed our...

Reviewed 31 December 2016 via mobile

Recently stayed here for a leisure trip. The hotel was clean, rooms were nicely decored, and the staff was professional and friendly. I would certainly recommend this hotel for its' location and service.

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Thank Jeanna F
Christopher B, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Jeanna F, we hope your leisure travel was a relaxing one. We are conveniently located right by The Domain and other wonderful shopping and dining areas. If you haven't visited the new Rock Rose location at The Domain, it is surely a closer nightlife alternative compared to the Downtown. Jeanna F, thank you for your review and sharing your recent...

Reviewed 30 December 2016 via mobile

Simple hotel but met all of my needs! Room was clean and staff was very friendly. A very nice manager there! Breakfast was included with my price and it had many options. Love, will definitely visit again

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Helpful?
Thank Feyishara A
Christopher B, Front Office Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Feyishara A, We LOVE that you loved our hotel so much and that we were able to satisfy all your needs! Our friendly staff strives to make sure every visit our guest(s) have with us is an exceptional one. Feyishara A, thank you for your review and sharing your recent experience with us. We always appreciate feedback from our guest(s)...

Reviewed 28 December 2016

My hotel of choice. I love staying here because of it's ready and available friendly staff, comfortable rooms, and well maintained property. Breakfast is always available until the final minute for those who like to sleep in. Premier dining & shopping (The Domain) is down the street - no GPS required. -Highly recommend this hotel and will return.

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Helpful?
Thank Denice214
Christopher B, Guest Relations Manager at Hampton Inn Austin - Arboretum Northwest, responded to this review

Denice214, I am glad that we are your "choice" hotel in the Austin area. We do have a great location near both the Domain and the Arboretum, both within a 5 minute drive from our location. I am glad that you enjoy our complimentary breakfast in the morning that runs until 10am for those who like to sleep in a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Our Austin Arboretum hotel offers easy access to shopping and dining at The Domain and is only a quick drive to downtown Austin attractions. We offer free WiFi and complimentary breakfast to make you feel right at home. Visit our Hampton Inn Austin-NW/Arboretum hotel and soak in the Austin atmosphere today! ... more   less 

Additional Information about Hampton Inn Austin - Arboretum Northwest

Address: 3908 West Braker Lane, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: $170 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Austin - Arboretum Northwest 2.5*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Booking.com, Priceline and Cheap Tickets so you can book your Hampton Inn Austin - Arboretum Northwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Austin - Arboretum Northwest Hotel Austin
Hampton Inn Arboretum Northwest
Austin Hampton Inn
Hotel Style:
#3 Family Hotel in Austin
#9 Romantic Hotel in Austin
#13 Business Hotel in Austin
#13 Best Value Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Austin - Arboretum Northwest staff and other travellers.
6 questions
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Kent, Ohio
1 month ago
Kent, Ohio
1 month ago
Kingston-upon-Hull, United Kingdom
over a year ago
Porto Alegre, RS

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Questions? Get answers from Hampton Inn Austin - Arboretum Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the side of the hotel away from the busy highway. It was very quiet.”
 of 5 bubbles CarlaRoanoke_VA, 28 Nov 2016 | Read review
“get one near the lobby if you like coffee at all hours :-)”
 of 5 bubbles , 16 Sep 2016 | Read review
“Move out from the elevators .... and target the 5th or 6th floor !”
 of 5 bubbles pierrelQ5887XG, 10 Sep 2016 | Read review
“Be specific about your needs. They try hard to please.”
 of 5 bubbles 827michaelm, 22 Aug 2016 | Read review
“Check-in online and you can select your room.”
 of 5 bubbles Peter_Apex, 10 Aug 2016 | Read review
5 of 5