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Embassy Suites by Hilton Austin Arboretum

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776 Reviews from our TripAdvisor Community

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Showing 769: English reviews
houston, United States
1 review
Reviewed 4 days ago NEW

Excellent Family accommodations at a fair price. White swans at the pond were a good attractions to children who enjoyed feeding them. Location was very good with nearby restaurants and shopping centers.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank syedaR1742AU
Lafayette, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

My husband, adult daughter and I spent four nights at this wonderful Embassy Suites. The staff is exceptional from the front desk to the omlette chef. This is the second time we have stayed here and it will definitely not be the last.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank SallyLafayette_CA
Miami
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 days ago NEW

I stayed at the Embassy Suites Arboretum over the Thanksgiving weekend. The rooms are very comfortable as are the bed and pillows. Bathroom is very spacious and loved having 2 televisions. Hotel personnel are very friendly and helpful. Overall, I would recommend this hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank blondeemom
1 review
Reviewed 6 days ago NEW

The hotel was very clean in the lobby and public spaces, and in the breakfast serving area and tables. Our suite was also very clean; bed linens and pillows and bed very clean and comfortable. The breakfast was fresh and hot, tasted very good and the chef who made the omelets was very careful to be sure she know what... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank BillSimi
Heath, Texas, United States
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 week ago

We stayed at this hotel twice this year. The first time we stayed, we had problems with the hotel not reserving the room that we had picked with Hilton's app. We canceled one of the rooms as a result. Then we got a charge several weeks later on our credit card that the manager refused to correct when I phoned... More 

Helpful?
Thank johnc785AT
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

johnc785AT, Thank you very much for your review. I am sorry that your stay was not exceptional. We have been waiting for a part for the hot tub to complete repairs. It arrived this week. Our corridors are scheduled to refreshed within the next couple of months. I am most concerned and very sorry about your wife's experience with our... More 

Franklin, Kentucky
1 review
Reviewed 1 week ago

One of the best Embassy suites I have ever stay in. The staff was excellent! I traveled all night, arrived at 8 am in the morning, my room was ready. My family and I were able to have breakfast. The staff was very professional! I highly recommend staying there.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 36vernald
Houston, Texas
Level Contributor
3 reviews
Reviewed 1 week ago

Very friendly staff and efficient digital check in. Great spacious rooms. Breakfast was very good but they had a hard time food the hot items stocked. I would have given them a five but Internet was horrible almost none existent. If your their for leisure great hotel if for business plan on connecting with your own wifi

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Monique504
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

Monique504 Thank you for your review and kind words about our staff. I am sorry that you had a difficult time with our WiFi. We are aware that the signal does not travel well in certain areas of the hotel and we are working with our ownership on replacing our WiFi system. I hope you will give us another opportunity... More 

San Marcos, United States
2 reviews
Reviewed 2 weeks ago

When on a business trip, Embassy Suites is the best place to stay in Austin or anywhere else. All the staff at any Embassy Suites are always polite, friendly and very helpful. They truly seem to care about the folks that stay here. You cannot beat their complimentary breakfast made to order or the happy hour in the evening with... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cathy C
Houston, Texas
1 review
Reviewed 2 weeks ago

We went for UT game daughter, son in law my husband and I all stayed in one suite. We brought our 6 month old granddaughter too. Clean, roomy suite, comfortable, helpful staff and convenient Great value

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Charles K
Tucson, United States
1 review
Reviewed 3 weeks ago

The in-room internet does not work. Had to go down to the lobby to get internet service every night for four nights. Hair in the bathtub and a sock under the curtains. Burgers a very good though. Staff has good intent, just small things they miss on.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank marcusd288
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

Marcusd288, Thank you for your review. I am pleased that you enjoyed the burger and that you believe our staff to be well intention ed. I am sorry that you did not have an exceptional stay with us. I find that taking care of the little things is what sets hotels apart from each other and am disappointed we did... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 

Additional Information about Embassy Suites by Hilton Austin Arboretum

Address: 9505 Stonelake Boulevard, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: $169 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Expedia, Priceline, Odigeo and Travelocity so you can book your Embassy Suites by Hilton Austin Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin Arboretum staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great breakfast”
 of 5 bubbles 1ICECREAM1, 24 Oct 2016 | Read review
“The corner rooms are huge, but any room at a Embassy Suites is nice.”
 of 5 bubbles okieroper, 30 Sep 2016 | Read review
“Located a few miles from 2 shopping centers, dozens of restaurants within walking distance.”
 of 5 bubbles 12sandyp, 24 Sep 2016 | Read review
“spin a roulette wheel and hope you don't land on 320”
  • Water Damage
 of 5 bubbles texas_forrest, 2 Aug 2016 | Read review
“most rooms look out into the lobby so they are nice and noise was not an issue.”
 of 5 bubbles jstjohn83, 1 Aug 2016 | Read review
5 of 5
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