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Extended Stay America - Austin - Metro

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15 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Reviewed 1 week ago

Bathroom fixtures around tub looked like a scene from a 70's run down hotel. Did not expect building to look run down upon arrival. Front entrance locks were missing. Management only cared to update facility w/ paint and new sleeping quarters however the both the kitchen and bathroom were run down. Never again.

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Thank Gregory M
Houston, Texas
Reviewed 1 week ago

I reserved a room with 2 beds for my 16 year old daughter and myself, only to get there and was given a room with one bed because that's all that was available, in which my daughter was less than enthused to share a bed with her good ole dad. My best analogy of the hotel is, you can put...

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Thank ande0d
Seattle, Washington
Reviewed 3 weeks ago

The TV has snowy channels, you have to ask for towels every day or use wet towels. They do not clean rooms daily, so trash overflows. No Ice maker on site, have to fill Ice trays and wait for them to harden. I do not recommend for nay occasion!!

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Thank sunnyjym
Boston
Reviewed 13 November 2016

I stayed at the Extended Stay America for two nights. I arrived early, so I needed to wait until the official check-in time before receiving a room. I did need to call for the front desk attendant to come to the front desk (there was a sign with a number to call). The first room I was given smelled like...

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Thank TomfromBoston
Rockwall, Texas
Reviewed 13 November 2016

The room was large and had a working full kitchen, but only a handfull of TV channels, most all of them either sports or news. AC was either freezing me out or way too hot, even tho I wouldn't change the temp setting, so not working properly. Toilet leaked. Called front desk to get utensils for kitchen as we were...

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Helpful?
Thank Deb B
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Your feedback is important. Thank you for sharing. Please accept our apologies that you endured many inconveniences during your stay. Our staff will be addressed on making sure guests are receiving quality accommodations at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future so we can show you...

Reviewed 25 October 2016 via mobile

I stayed here for three nights with 30 of my employees. All accommodations were met with a smile and very helpful with all of my concerns. Front desk staff was always available when we needed them. This hotel I have stayed at every time I go to Austin for business or leisure.

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Thank Wilson H
Fort Worth, Texas
Reviewed 17 October 2016

My bed sheets were dirty, stained, and had hair all over them. When I pulled them all the way back to take them off there was a live roach and another type of bug in the bed. When I visited the front desk they said the manager was gone and there was nothing they could do. I wanted to leave...

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Thank Chris N
BEAUMONT
Reviewed 16 October 2016

This hotel needs to offer customer service training to their staff. I had to wait for someone to come to the front desk. When they arrived they said, "what you want?" I asked for more towels for my room because when they "cleaned" it they didn't replenish my towels. I was told I had to bring my dirty towels back...

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1Thank jph092281
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Thank you for completing a review for our property. I would like to apologize for the experience. It appears there are some areas where we can definitely improve, especially customer service. I will take your comments and use them to coach my staff so that you don't experience this type of treatment ever again when you visit our hotel. Thank...

Reviewed 10 October 2016 via mobile

I stayed at this hotel for three nights. I found the staff very professional and polite. The room was clean and comfortable. That was my first time ever staying at an Extended Stay, but I will book there again when I come back to Austin.

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Thank rbullock56
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

It is so rewarding to see that you had an excellent stay at our hotel. reading your comments about the professionalism of our staff and your comfortable room accommodations are much appreciated. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Houston, Texas
Reviewed 23 August 2016

Spent 5 nights here in mid-August. Over the past 5 years we have booked this hotel for our Austin visits. It is located on 290 E just one block east of I-35 and is therefore conveniently close to downtown. Located in a business park area and is always safe and quiet. Rooms have been updated, the staff is always friendly,...

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Thank stardog700
Manager_11525, Manager at Extended Stay America - Austin - Metro, responded to this review

Your feedback is very important. I'm thrilled to read how you consistently had a great experience with our hotel. It is great to know our convenient location, comfortable rooms, and attentive staff helped make your stay memorable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Metro

Address: 6300 US Hwy 290 East, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: $115 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Metro 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Metro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask at time of check in about room cleaning, was told they clean once a week!”
 of 5 bubbles sunnyjym, 3 Mar 2017 | Read review
“Don't stay here.”
 of 5 bubbles jph092281, 16 Oct 2016 | Read review
“This past visit we stayed on the third floor, which we found very quiet and relaxing.”
 of 5 bubbles stardog700, 23 Aug 2016 | Read review
“Room Number FXX. F is floor. The higher XX is the closer you are to the freeway. if XX is even you are at the back.”
  • Ever wondered what a budget electric oven looked like in 1950? Wonder no more.
 of 5 bubbles RogerTheChipGuy, 17 Jul 2016 | Read review
“room 210 was nice and newly remolded”
 of 5 bubbles LawrenceD505, 5 Jul 2016 | Read review
5 of 5