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Extended Stay America - Austin - Metro

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Traveller (7)
Room & Suite (18)
Dining (1)
Overview
  • Excellent25%
  • Very good11%
  • Average25%
  • Poor8%
  • Terrible31%
8 Apr 2018
“38 day stay Austin Metro”
3 Mar 2018
“Why do the clocks never work?”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Austin - Metro
Hotel deals
Offers from Extended Stay America - Austin - Metro
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (36)
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1 - 5 of 36 reviews
Reviewed April 8, 2018

Price and location were the key factors in deciding to stay here. Staff is friendly and helpful. Facility could use some updating. The carpet in my room is worn and stained. The breakfast is very light. You should plan on eating elsewhere. You have to...More

Review collected in partnership with Extended Stay
Thank Steven H
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded May 4, 2018

Steven, thanks for being our guest. We are happy overall you had a nice experience, but we are sorry for not meeting some of your expectations. Your feedback is important to us as it will help us to improve our service and facilities going forward....More

Property's Favourite Review
Reviewed December 14, 2017

I always love to stay in extended stay, very comfortable, cheap and friendly staff. It is also very accessible. I will definitely come back here given a chance. Thank you soooooooooooooooooooooooooo much to everyone! kudos!More

Review collected in partnership with this hotel
Thank yar_LaExploradora
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded December 15, 2017

Thank you for staying with us again at Extended Stay America. We are happy knowing our comfortable accommodations and hospitality always meet your expectations for an outstanding experience! We look forward to your next visit with us and thanks for your continued loyalty to our...More

Reviewed April 5, 2018 via mobile

The staff is exceptional!! The manager Ronnie was there to help my husband and I in a medical emergency. They even watched our vehicle for us while we were at the hospital. Ronnie you and your staff made us feel like VIPs in a 4...More

Thank Maggie P
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded April 6, 2018

Maggie, thank you for your fabulous feedback about your experience at Extended Stay America. We love knowing that the attentive service provided by Ronnie went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we...More

Reviewed March 3, 2018

Our company uses this hotel when we are in Austin. NEVER have I had the clock in the room work. EVER. Since most people staying there are staying for business, wouldn't it make sense the clock would work? I've tried other outlets, same result. ALWAYS...More

Review collected in partnership with Extended Stay
Thank Deb B
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded March 4, 2018

Deb, thank for the feedback. please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every...More

Reviewed March 1, 2018

This was not my first visit to an Extended Stay, however this was the worst location I've even been. I'm from San Antonio and I have never experienced at other locations what I experienced here. I don't know if the rules changed or what. I...More

Review collected in partnership with Extended Stay
Thank 722adrianeb
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded March 2, 2018

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$75 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$75 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (7)
Room & Suite (18)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Check photos on the hotel website to make sure you are booking a location with the large spacious suites."
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"dont stay here"
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"3rd floor was very quiet."
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"Ask at time of check in about room cleaning, was told they clean once a week!"
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