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Extended Stay America - Austin - Metro

32 reviews
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Traveller (7)
Room & Suite (11)
Dining (1)
Overview
  • Excellent25%
  • Very good12%
  • Average21%
  • Poor6%
  • Terrible36%
2 weeks ago
“More than I expected”
17 Jul 2017
“Your Hotel is SLIPPING”
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (32)Write a Review
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11 - 15 of 32 reviews
Reviewed 12 June 2017

We waited in the lobby for 30 minutes to check in while all front desk personnel were involved in an argument with another guest and their bill. When we finally walked into our non-smoking room it reeked of a nicotine smell. The room was dark...More

Thank rockchalk1982
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 14 June 2017

Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition of your suite and the stale smell you reported in your review. Your comments will be shared with our team so we can address these issues immediately....More

Reviewed 9 June 2017

The pool needs some cleaning, the gate for the pool has to be fixed and the chairs were ALL ripped. We booked this hotel because of the pool and couldn't get it because of the condition. Very disappointedMore

Review collected in partnership with Extended Stay
Thank E1432UAmariaa
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 9 June 2017

Thank you for taking the time to write a review of our hotel. We are so sorry for not being able to meet your expectations and truly regret the inconvenience caused. We take your comments seriously and will use them to ensure we consistently deliver...More

Reviewed 7 June 2017

There was a permanent stain on the toilet, blue soap scum on the shower walls, drawer in nightstand next to bed would not stay closed(safety hazard), and sheet on the bed had a large stain. The only reason I rated it a 2(Poor) and not...More

Review collected in partnership with Extended Stay
Thank missmail2017
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 8 June 2017

Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is...More

Reviewed 3 June 2017 via mobile

Kitchen cupboards bare, one bed with dirty sheets, bfast is only coffee and instant oatmeal, pool closed. Walmart nearby provided disposable utensils. Have been to other EXtended Stays, some had different issues, but this was the worst. Many roughnecks also.More

Thank labdan62
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 4 June 2017

We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

Reviewed 21 May 2017 via mobile

Came with friends. The beds are super hard not too comfortable and the water is so soft...the soap is so hard to wash off. There was a funky smell in the hallways and our air said 64 yet felt like 80 all day and night....More

Thank Sadie D
Response from 00esa, General Manager at Extended Stay America - Austin - MetroResponded 22 May 2017

Sadie, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$74 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$74 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (7)
Room & Suite (11)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Check photos on the hotel website to make sure you are booking a location with the large spacious suites."
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"dont stay here"
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"3rd floor was very quiet."
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"Ask at time of check in about room cleaning, was told they clean once a week!"
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