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Courtyard Austin Northwest/Arboretum

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#84 of 197 Hotels in Austin
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Courtyard Austin Northwest\/Arboretum
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254 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Austin Northwest/Arboretum
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Showing 246: English reviews
Reviewed 27 August 2016

The staff at this Courtyard are extremely friendly and helpful from the front desk to the managers. Nice job on making me feel welcome. My only compliant was the work out room needed to be stocked better with wipes and towels. I guess they had just replaced wall paper during the night hence it was a little messy. So nice...

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Helpful?
Thank Tom H
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon Tom , We thank you so much for spending the time to share your feedback with us. I am so happy to hear that you had such a great experience with our staff. It is such a pleasure to have such kind people in house and we do thank you for being one of them. I really appreciate...

Santa Clara, California
Reviewed 10 August 2016 via mobile

Stayed here on business for 2 nights. Staff were very good, we had a big thunderstorm and the power went out for 2 hours but staff were attentive and took care of things quickly. Rooms were quite modern for a courtyard, lobby was new and has the bistro. No free breakfast though, even for Marriott gold. I think this is...

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Helpful?
Thank Gordy75
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for sharing your experience at the Courtyard Austin Northwest/Arboretum through TripAdvisor reviews!! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations for the most part. As a valued customer, your feedback will be shared with the team to continue to...

West Palm Beach, Florida
Reviewed 27 July 2016 via mobile

Hubby and I booked this room for our Austin trip and we were really looking forward to staying there. We booked online, received our confirmation and had everything printed and ready to go. Or so we thought. Upon our arrival, we were told that they were sorry but there were no rooms available. Even though we reserved a room weeks...

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Helpful?
Thank Amy D
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

I am so very sorry that you were relocated during your stay. I am hoping that you were relocated to our hotel the Courtyard for your stay as I am not aware of any relocations leaving our hotel. It does sound like after your check in/ relocation was resolved you and your husband had enjoyed the rest of your weekend...

Yoakum
Reviewed 15 July 2016 via mobile

Stayed here three nights. Was issues room 227. Upon entry was greeted as a valued guest. Nice location and very quiet. Room AC was on, however, the AC was not cooling. Josue the manager of maintenance kindly replaced the unit and froze me out that night. Thank you. Everything in the room worked as expected. TV selection was good but...

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Helpful?
Thank Kenneth H
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for your kind words about your stay here at the Courtyard! I am happy to hear that we were able to get that A/C up and working for you. I have passed along the rest of your feedback to the team as well regarding the toilet seat. Feedback like this does help us become a better...

Arlington, Virginia
Reviewed 7 July 2016

We stayed for 2 nights and had a good stay. It is a clean and well-maintained property. There is a nice indoor pool and hot tub, although the hot tub water felt a little greasy/grimy. The front desk staff was very nice and the lobby area was welcoming. The room was clean but the a/c seemed to have some trouble...

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Helpful?
Thank goingplaces345
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to review our hotel! We are happy to hear that you enjoyed it and would recommend us. We look forward to welcoming you back in the future when your travles bring you to Austin!

Reviewed 23 June 2016

Staff was fantastic. Very friendly, polite, and helpful. Room size was decent, although the bathrooms are straight out of the 90's (or maybe even 80's). Desperately in need of a refresh! Room was clean, the little fridge was handy for keeping beverages cool in the evening.

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Helpful?
Thank Joe M
Nicole K, sales manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank You for taking the time for reviewing us!! We look forward to welcoming you back on your next trip to Austin!

Reviewed 11 May 2016 via mobile

While the hotel is basic in terms of decor, they have a small gym with machines & weights and a small swimming pool. The rooms are clean and the bed was very comfortable. Best part is the staff, very helpful and friendly.

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Helpful?
Thank Anne G
Nicole K, sales manager at Courtyard Austin Northwest/Arboretum, responded to this review

We appreciate your feedback and were all thrilled to hear you enjoyed your stay with us. Here at the Courtyard Austin North west our number one goal is to offer each and every one of our guests a wonderful place to stay with the highest quality of customer service. We were pleased to hear you felt we accomplished this during...

Tulsa, OK
Reviewed 11 April 2016

Really good, affordable nice and clean hotel - front desk staff is very nice - restaurant on site is very good and open quite early and also late - plenty of nice sit down restaurants nearby also. About a twenty minute drive from the airport.

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Thank Randall B
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to review our hotel and share your experience. We are so happy to hear that you enjoyed your stay at the Courtyard. We look forward to welcoming you back in the future!

England
Reviewed 10 April 2016

Friendly staff, amazingly comfortable bed. Only criticism is the presence of carpets in the rooms, which seems unnecessary. Laundry facilities, pool and walking distance from grocery store Whole Foods, and several restaurants.

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Helpful?
Thank Carmela83
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Carmela, Thank you for taking the time to review our hotel and share your experience. We are happy to hear that you enjoyed your stay at our hotel, minus the carpet. I do apologize for the inconvenience that may have caused. We are looking forward to welcoming you back on your next trip to Austin!

Bridge City, Texas
Reviewed 23 February 2016 via mobile

Stayed for 2 days for the girlfriend's birthday and we were very satisfied with the customer service and comfortability of the bedding. Everything we did was with 10 miles of the hotel. 5 miles from Mount Bonnell Oasis on Lake Travis is a scenic and short drive away that's worth visiting. A late night uber to and from the Rainey...

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Helpful?
Thank Seth S
CourtyardNWatx, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay while in Austin! It sounds like you made it all around beautiful Austin during your visit. We look forward to welcoming you back on your next visit to the area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: $170 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Demand a microwave in your room.”
 of 5 bubbles , 27 Jan 2017 | Read review
“4th floor is top”
 of 5 bubbles lucycan, 11 Jan 2017 | Read review
“We stayed on the third floor. The desk clerk told me that there was no one above us but birds.”
 of 5 bubbles barrythill50, 4 Jan 2017 | Read review
“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
 of 5 bubbles Italianyogi65, 25 Oct 2016 | Read review
“Find another hotel if you are looking for value”
 of 5 bubbles Retire2020, 8 Sep 2016 | Read review
5 of 5