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Courtyard Austin Northwest/Arboretum

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#85 of 200 Hotels in Austin
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252 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Austin Northwest/Arboretum
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Showing 244: English reviews
Helotes, Texas
Level Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 January 2015

Meghan, the front desk person with the smiling face that greeted us upon check in, was super helpful and pointed out all the places that were within walking distance. The room had a coffee maker, fridge AND microwave! Ice machine was located on the same floor. Room was spacious and clean and even had a sofa area. Great location to... More 

Helpful?
1 Thank mymexicaneyes
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your wonderful feedback and for choosing our hotel while in Austin! We hope to have you back with us again very soon! More 

Port Lavaca, Texas
Level Contributor
76 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 January 2015 via mobile

My wife had a meeting in Austin so we went up a night early. We ending up staying at this hotel due to time and location. The front staff was very courteous and quick. I was very surprised to find out that the room was $129 for the night. This is just for the room. If you want breakfast, then... More 

Helpful?
Thank Mark R
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your feedback from your recent stay with us. I am disheartened to read about your experience with us and hope that we can have the opportunity in the future to prove our value on a future stay. Thank you again, Mark. More 

Terneuzen, The Netherlands
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 January 2015 via mobile

This Marriott is "you get what you expect", smooth check-in and check-out. Very helpfull staff, rooms are large. I had a room on the ninth floor with a bath, no separate shower. Windows could not be opened, airco worked okay. Beds and cushions perfect quality. Breakfast was good, also healthy choice. The breakfast area serves as a bar in the... More 

Helpful?
Thank rbun
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

rbun, Thank you so much for choosing Courtyard as your hotel of choice here in Austin and thank you for your feedback! Due to the descriptions used it seems as if this review is for a different Courtyard other than the Courtyard Austin NW/Arboretum. We will work to ensure that your feedback gets to the right place- thank you again... More 

Houston, Texas
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 January 2015

Nice hotel, good location close (walking distance) to SXSW and movie theater along with whole foods, REI and several other good shops. easy access to loop 1 (mopac) and 183. Service is excellent and staff is very friendly. only negative is that our room had two stains on the carpet which is a pet peeve for me. Breakfast is actually... More 

Helpful?
Thank Picodegato
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to post a review on Tripadvisor and choosing our hotel for your stay in Austin. I would like to apologize for the issues that you experienced with the carpeting in the room as we like to present a clean and welcoming room to all travelers. I will work with our Housekeeping team to ensure... More 

Germany
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 January 2015

Do not let the low prices (as low as $30/night) for the long-term stay fool you into thinking this is a low quality establishment. I would have regretted staying elsewhere. The check-in process was flawless, quick, and courteous. Our needs were taken into consideration during every moment of our stay. The staff is friendly, professional, and always eager to help.... More 

Helpful?
Thank Cacheaffe
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and for making our hotel a home during your trip to Austin. We truly enjoyed having you with us and should you ever travel through our city again in the future, we hope to have the opportunity to welcome you back. More 

Murrells Inlet, SC
Level Contributor
267 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 5 January 2015

Stayed in Austin while visiting my son at Ft. Hood. We had a very nice stay, except for two things. The Pros: Clean, comfy, quiet rooms. Staff is friendly and efficient. Good location as it has easy access to the highway to get anywhere. The Cons: The elevator can be slow at times. The restaurant falls short. Hours are limited... More 

Helpful?
Thank TrishaMarie
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your recent feedback and your decision to stay with us! I am glad that you had an overall good experience, but frustrated to hear about your issues with the coffee service. As a principle, we normally have our coffee available 24 hours a day even if the Restaurant is not open so I will be revisiting this... More 

Boston, Massachusetts
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2015

Austin is beautiful and so much to see yes, but this is about the hotel. Very nice staff. Refreshing environment, fairly renovated lobby. Good view. Two issues: 1. They've updated everything pretty nicely expect for the elevator, lol, I feel like this elevator was commissioned during the Reagan era. I mean these guys spend millions upon millions for licenses, real... More 

Helpful?
Thank Shaun G
Natalee U, Assistant General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Shaun G, Thank you for choosing to stay at the Courtyard Austin NW/Arboretum! Thank you also for your feedback, as it ultimately allows us to better our property for our guests. I will make sure that the issues you experienced with our elevator are looked into, I am so sorry for the inconvenience. More 

Burleson, Texas
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 November 2014

We stayed there Halloween,,, If ya can make Austin 6th street on Halloween evening,,,, DO IT. It's a FREAK SHOW out of this world experience. There were kids down there in strollers,,,,,, No way I would do that. But to each their own. The hotel was nice. They were busy. Staff was well trained and on top of things. We... More 

Helpful?
Thank TexRng
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your kind words and choosing our hotel for your Halloween people watching experience. We hope that our staff has the option of welcoming you back again soon to the Austin-area! More 

Calgary, Canada
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 16 October 2014

We stayed here for ACL Fest - it's a 20-30 minute drive to downtown depending on traffic. And traffic in Austin can be horrendously slow! The room was a little dated. The AC unit hummed the whole time. When the wind was blowing the windows whistled. The sink area is tiny, with no shelf underneath. TV is new looking, but... More 

Helpful?
Thank jabulani26
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your feedback and for choosing us for your ACL lodging needs. Please accept my sincere apologies that the stay did not meet your expectations. We strive to provide exceptional service and amenities, but unfortunately we fell short on this stay. I will certainly pass on this information to our Bistro leader as well as our corporate office... More 

Amsterdam, The Netherlands
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2014

This hotel is in urgent need of refurbishment. Rooms and facilities are very outdated. It is still 'brown and orange'. Bathroom tap leaks and comes of the wall. Floor is full of stains that weren't properly removed. The activities of those in the bedroom above can be closely followed. Online they say there rooms are 'King'. However the beds are... More 

Helpful?
1 Thank Robin C
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Robin, Thank you for your valuable feedback. I am very disheartened to hear that your experience fell so short of your expectations. Traveling should be an enjoyable experience with minimal stress and we unfortunately were not able to meet this for you. Would you be willing to contact me directly at the hotel? I would like to speak with you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: $140 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
 of 5 bubbles Italianyogi65, 25 Oct 2016 | Read review
“Find another hotel if you are looking for value”
 of 5 bubbles Retire2020, 8 Sep 2016 | Read review
“top floor was very quiet with quick elevator service”
 of 5 bubbles goingplaces345, 7 Jul 2016 | Read review
“Get a balcony in warmer months”
 of 5 bubbles 874terryj, 22 Jan 2016 | Read review
“Get there early to find parking”
 of 5 bubbles 237RickR, 3 Jul 2015 | Read review
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