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Courtyard Austin-University Area

168 reviews
#133 of 203 Hotels in Austin
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Traveller (45)
Room & Suite (19)
Pool & Beach (5)
Overview
  • Excellent22%
  • Very good23%
  • Average28%
  • Poor11%
  • Terrible16%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
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Reviews (168)Write a Review
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All reviewsaway from the roadgreat view of downtownhand towelsmarriott pointssmall fridgerooms are comfortableroom numberaustin tripthe hotel stafflight sleeperpleasant stayfront desk staffgreat customer serviceexcellent stayeasy accessfitness centerhappy hour
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91 - 95 of 163 reviews
Reviewed 30 June 2016 via mobile

I mostly stay at Marriott properties when traveling, however, the Fairfield and Residence Inns are supposed to be the lower end!!! Yes, I know Courtyards are not the Ritz Carlton or JW Marriott resort hotels, but plz...I've just noticed over the last few years a...More

Thank Cruiserneal
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 6 July 2016

Thank you for staying with us. We are sorry you felt the hotel's are not providing the same level of customer service as they did in the past. Our staff tries to please every customer. We will share your experience with our staff, so we...More

Reviewed 29 June 2016 via mobile

To start, the AC in our room would not respond to any of our requests and just blew freezing air all night without relenting. More than half of the outlets including the USB outlets didn't work. The pillows were the absolute worst pillows I have...More

1  Thank Louise C
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 30 June 2016

Thank you for you response. We are sorry we didn't meet our expectations. We have already addressed the issues in your room with our maintenance and housekeeping department.

Reviewed 22 June 2016

Ali made up for a lot! First night: Room stuck on 75 even though air set on 60 (it was 98 outside and humid and it carried over into the room - 75 was miserable). No hairdryer and no teabags - nothing but coffee. I...More

Thank debmorrow51
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 23 June 2016

We are sorry we did not meet our expectations for an outstanding guest experience. The issues you mentioned have been addressed with our team. We are happy that Ali was able to provide you with exceptional customer service. We hope you will considering giving us...More

Reviewed 21 June 2016

I usually stay at Marriott properties when I can, and was surprised to see new decor at this location. Check in was a breeze, but unfortunately, only one of our two keys worked. I'm sure we could have fixed that by going to the front...More

Thank TravelGuest707
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 23 June 2016

Thank you for taking the time to review the hotel. We are sorry we didn't provide you an exceptional guest experience. We strive our best to provide every guest with a great experience. We hope you will consider staying with us in the future.

Reviewed 19 June 2016

Awesome art work, during our recent visit during Rock Rally, we met by Charles and Terry. We came in sleepy and was immediately was Welcomed Back to the hotel, we needed towels and Terry and Charles were alway friendly and quick! Thank you once again...More

Thank denwatson81
Response from Nancy H, General Manager at Courtyard Austin-University AreaResponded 23 June 2016

Thank you for choosing the Courtyard Austin-University Area. We appreciate your business and your 5 Star Review. We are so happy we were able to exceed your expectations. We look forward to seeing you again.

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Dry Cleaning
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$104 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$104 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (45)
Room & Suite (19)
Pool & Beach (5)
Dining (2)
Hotel & Grounds (46)
Bathroom (10)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Stay somewhere else"
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"No specific tip. The rooms are all nonsmoking."
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"Bed are nice and soft, AC blows nice, Quite rooms and friendly staff."
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"do not face the highway"
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