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Hilton Garden Inn Austin Downtown/Convention Center

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#52 of 200 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
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1,098 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Downtown/Convention Center
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Showing 1,075: English reviews
Temple, Texas
Reviewed 26 July 2015 via mobile

Stayed here to be close to 6th street for Esther's Follies. The location is great. However the hotel is not what I expected. Seeing paint on walls, placed over tile pieces in the shower, an AC that can't keep up and rattled all night, followed by a stained blanket... of course we didn't realize this until after the show at...

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Helpful?
1Thank tx512
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear tx512, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Tampa, Florida
Reviewed 25 July 2015 via mobile

Stayed here for a business trip. It is conveniently located close to the Convention Center and a block off of 6th street. The staff was always friendly and helpful. The public areas are well appointed. Bed was super comfortable. Some cons - while the rooms are well done in terms of decor, the hotel is older and smells of mildew....

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Helpful?
1Thank Enaye E
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Enaye E, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Aurora, Illinois
Reviewed 24 July 2015 via mobile

My wife and I stayed here for a weekend in Austin. Good location but if you have a car to park it is all valet and it tends to get busy but the Valets move quickly. The staff was excellent and the rooms clean and well taken care of. Only knock is the bathrooms are small. It is a solid...

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Helpful?
1Thank Karkman
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Karkman, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you back to our...

Dallas, Texas
Reviewed 24 July 2015

Hotel is well located within walking distance of tons of restaurants and 6th street (6th street is the live music entertainment area of downtown). Rooms are somewhat spacious and have been updated. a great thing to do is go up to the top floor which is all windows and enjoy a drink and look around. Food there is pretty goood...

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Helpful?
1Thank GrapeHeart
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear GrapeHeart, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels!

Austin, United States
Reviewed 23 July 2015

I love this Hilton Garden Inn!Hotel staff were more than welcoming! If you have a car, no worries-the Valet were also very friendly and prompt. Location to the downtown activities-great. Will stay here again!

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1Thank Renee G
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Christopher G, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn.I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels.

Washington DC, District of Columbia
Reviewed 22 July 2015

I had a good stay at the hotel. The staff were very friendly and helpful, including giving me complimentary breakfast passes when my Federal Agency forgot to may my government work credit card. They also helped with band-aids when I hurt myself. The location of the hotel is downtown and is steps away from the bars and parties on 6th...

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Helpful?
Thank Christopher G
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Christopher G, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels.

Reviewed 21 July 2015

The hotel its self was nice! Our stay was Great! No complaints there. The security guards that the hotel has at night are horrible, We came to Austin and stayed at this particular hotel because of how close it is to 6th street, So yes we had some drinks and came into the lobby laughing and carrying on. The security...

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3Thank courtney g
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Courtney G, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to...

McKinney, Texas
Reviewed 21 July 2015

This hotel is a must if participating in Austin night life and downtown area attractions. The staff is knowledgeable and accommodating with information needs. It is a warm and welcoming valet service. The hotel is arranged so that many times you feel it is a small boutique hotel. It was quiet and again, the locations is fabulous.

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Helpful?
Thank Judy B
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Judy B, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels.

Austin, United States
Reviewed 21 July 2015

The dedication of service by the staff was consistently at a high level, from the valet and check-in through the restaurant and check-out. The hotel menu was limited and the facility could stand for an upgrade, but the overall experience was very positive!

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Helpful?
Thank Aaron L
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Aaron L, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future!

Austin, Texas
Reviewed 20 July 2015 via mobile

I stayed here with my partner for my birthday weekend, and we loved it, the staff were friendly and accommodating, the rooms were clean and comfortable, and the restaurant on the top floor was very good and reasonably priced, we would definitely stay here again, shame that we couldn't use the pool due to our busy schedule, but overall a...

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Thank kitkat7106
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Kitkat7106. Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: $152 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Hotels.com, Cancelon, Odigeo, Cheap Tickets and Travelocity so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Downtown/Convention Center staff and other travellers.
2 questions
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Chicago, Illinois

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Questions? Get answers from Hilton Garden Inn Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take note of location on floor - avoid the side facing I-35 - as construction next door goes on during the night.”
 of 5 bubbles clarec468, 15 Nov 2016 | Read review
“17th floor facing East on the 5th street side was still ridiculously loud. There's no escape.”
  • Monster with a million teeth in low light. Just ugly by day.
  • Lovely view
 of 5 bubbles nano5th, 2 Nov 2016 | Read review
“Get a Higher Floor”
 of 5 bubbles 103jesusc, 13 Oct 2016 | Read review
“Try to get a room between the 5th and 15rh floors as they are quieter”
 of 5 bubbles JonE295, 12 Oct 2016 | Read review
“best views, must recommend breakfast on the 18th floor”
 of 5 bubbles moshea1856, 28 Sep 2016 | Read review
5 of 5
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