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Traveller (397)
Room & Suite (249)
Pool & Beach (70)
Overview
  • Excellent66%
  • Very good22%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
“wet deck”(16 reviews)
“trace restaurant”(15 reviews)
“bliss products”(17 reviews)
AMENITIES
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
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Rooms
Sep. 3Sep. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,306)
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1,283 results
Traveller rating
809
292
99
47
36
Traveller type
Time of year
LanguageEnglish
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809
292
99
47
36
Show reviews that mention
All reviewswet decktrace restaurantbliss productsliving roomcorner suitehip hotelchocolate covered strawberrieslounge arealady bird lakefour seasonsheart of downtownlive musicvalet parkingfitness centerconciergecabanastarwood
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1 - 5 of 1,283 reviews
Reviewed 5 days ago via mobile

Stayed here for a girls’ weekend in Austin. The hotel is upscale and trendy, the bar somewhat raucous at night - typical W. The customer service was impeccable. I’m an SPG member and the hotel staff were friendly and extremely accommodating. They included a reduced...More

Thank LC1152
Response from WAustinMgr, Manager at W AustinResponded 5 days ago

We really appreciate you choosing to stay with us at W Austin, and thank you for the great review. It's our goal to make sure your experience every time is heightened in true W style. Thank you for your loyalty to Marriott hotels like W...More

Reviewed 1 week ago

We chose this hotel due to reputation, location and for a nice pool for a short family visit to Austin. We were immediately underwhelmed by the expensive on site parking, ie $45/night and general lack of nearby parking except to park on the street or...More

Thank Jim P
Response from WAustinMgr, Manager at W AustinResponded 1 week ago

Thank you for being our guest at W Austin. Your feedback is very valuable to us, and it's being addressed with the proper teams here. Our downtown location is perfect, but it does cause parking opportunities for our guests and talent working here. Our wish...More

Reviewed 3 weeks ago

We checked into this hotel at the last minute after a very unpleasant experience at the place we originally booked. It was about 11pm, and such a relief to walk into the stylish lobby and be greeted by warm, professional service and a bottled of...More

Thank MEMPWR
Response from Frank E, Manager at W AustinResponded 2 weeks ago

Thank you for sharing your recent W Austin experience with us. Our guests always tell us how enjoyable their arrival process went, and it's great to hear you felt so warmly welcomed. We appreciate you, and we'll be here to welcome you back next time....More

Reviewed 3 weeks ago via mobile

This hotel is not the newest in downtown Austin, but is still hip and a fun place to stay. Seasoned desk-agent, Caleb is great at recognizing regular guests and welcoming them back. Pool, bar and fitness center are great. Also 02 room series are my...More

Thank TJMdallas
Response from WAustinMgr, Manager at W AustinResponded 3 weeks ago

It was so nice having you as our guest, and we agree that Caleb is a rock star! We will be here to welcome you back next time. Frank Everet, W Insider

Reviewed July 10, 2018

Very upscale, contemporary hotel in the heart of downtown. Walking distance to everything. Front desk and staff were very accommodating, friendly and helpful. The Bell Staff was somewhat lacking and not very helpful when getting luggage out of and to the Uber's

Thank 537gailh
Response from WAustinMgr, Manager at W AustinResponded July 12, 2018

We enjoyed your review on your recent W Austin experience. Thank you for sharing it, and we look forward to having you back with us again! Frank Everet, W Insider

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$248 - US$600 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Austin
#6 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#11 Business Hotel in Austin
#14 Luxury Hotel in Austin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$248 - US$600 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Austin
#6 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#11 Business Hotel in Austin
#14 Luxury Hotel in Austin
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (397)
Room & Suite (249)
Pool & Beach (70)
Dining (50)
Amenities (61)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
paulsbae
December 23, 2017|
AnswerShow all 2 answers
Response from WAustinMgr | Property representative |
We only require a $100 nonrefundable pet deposit plus $25 per night. We love when pets visit, and we'll be here to welcome you all then. Best, Drew McQuade, General Manager
0
Votes
scmiami
September 26, 2015|
AnswerShow all 3 answers
Response from Roman X | Reviewed this property |
They charge a fee...but I recommend joining SPG. They give you good extra perks like free wifi and you can earn free nights.
0
Votes
M1029
March 30, 2015|
Answer
Response from WAustinMgr | Property representative |
Hello-- we look forward to welcoming you here soon! We do have two neighboring garages, however both vary depending on City events specific to their overnight parking rules, so our suggestion would be contacting them... More
0
Votes
Room Tips
"Seek a room that faces opposite to 3d street on the interior"
Read review
"The higher the better for the view!"
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"High floor away from elevators"
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"Go someplace else!"
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