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Bathtub had bondo or some other material layered over the original bathtub. It was peeling off in large strips. No way was I able to bathe or shower. Carpet was filthy and sticky. I will never again stay in this or any of the Stay...More
Thank Linda R
Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 24 April 2017
Linda, thanks for being our guest. I am so disappointed to see your experience and apologize for the inconvenience you experienced. Though we appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so...More
We decided to go to this hotel, because it was one of the "affordable" ones, at $200 per night, no less, and because it had a pool.
When we arrived, we realized the placed was dirty, and really poorly maintained.
The bathroom is just filthy...More
Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 23 April 2017
Thank you for feedback of your stay. I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did...More
Drove in from Dallas. Arrived before 10 pm only to find that this so called "hotel" had given away my room despite the fact that I had already paid for it. The staff was completely unprofessional and unapologetic. I didn't get past the lobby but...More
Thank Michael U
Response from Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research ParkResponded 16 May 2017
I am truly sorry for any inconvenience that you may have to deal with. Please accept our apologies regarding the lack of customer service you received and that you were not able to get the room you booked. Thanks to your feedback, we can continue...More
I was actually booked for 2 adults and 3 children aged 8, 12 and 14 through a third party website. At check in, I was told that I was only booked for 3 adults and they do not have any rooms to accommodate that many...More
I stayed here four nights while work was done in my apartment. I regret selecting this in haste. When I checked in I was given no information at all, I even had to ask where my room was located. There were no dishes, etc in...More
US$74 - US$129 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin ,