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Extended Stay America - Austin - North Central

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Extended Stay America - Austin - North Central
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98 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - North Central
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Showing 96: English reviews
Reviewed 7 September 2015 via mobile

Gave my dog fleas. Stains, mold, bugs everywhere! I will be calling corporate. Whoever manages this hotel is not capable. Didn't even try complaining to them since the condition of this hotel totally shows they don't give a crap! Do not stay here! Especially with your pet!!

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Helpful?
1Thank Nicole F
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

Nicole - Thank you for taking the time to tell us about your stay. The situation you described is unacceptable. Please accept our most sincere apologies. We will retrain our housekeeping staff on our cleaning procedures. We will also contact our pest control provider to address the issue in your room. Thank you for bringing this to our attention. If...

Austin, Texas
Reviewed 31 July 2015

Called motel the morning of our arrival, after 45 minutes and no one answering got transfered to" guest relations", phone rang for 1o minutes and got hung up. Room had no toilet paper,no remote control,no soap of any kind and only 2 bath towels and 2 hand towels.STAINS where every where: carpet, furniture, drapes, walls and doors. Wifi never worked....

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Thank MiguelbN3045VY
Dickinson, Texas, United States
Reviewed 26 July 2015

I stayed here for one night and will not stay here again! The staff were very friendly but the rooms need some updating! The beds were hard, the air did not cool properly left it on 65 degrees all night and still a little warm. No toiletries in the rooms. No coffee maker, continental breakfast was very simple but coffee...

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Thank Audrey R
Dallas, Texas
Reviewed 22 July 2015

Gamel who works the front desk is excellent at helping and giving directions!!!The Service was she main thing.it was very clean.I got the price on Price Line and it was very fair. I will stay here again on my next trip to Austin.

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Thank Bowie23
Dallas, Texas
Reviewed 18 June 2015

I have stayed at Extended Stay properties before but this one was really bad! Rooms were not clean, bathrooms were horrible! The entire place smells of garbage. Breakfast was a joke! There was some problem with the pipes in our room and we had to wait till the next day for them to repair it. Then there was a problem...

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Thank Pallavi K
Aventura, Florida
Reviewed 26 May 2015

"No smoking" room full of cigarette smell, fleas jumping everywhere, elevator is out of order and when you take stairs they are full of garbage. The breakfast is a joke with 2 oranges and 3 apples for the whole hotel and 6 people waiting for 20 minutes until front desk person went to brew the coffee. The room smell were...

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Helpful?
Thank Boris K
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and service issues you experienced during your stay. To ensure that a situation like yours doesn't happen again, my team is being proactive in making sure our rooms and service meet...

Fort Worth, Texas
Reviewed 20 April 2015

This was the filthiest dump we have ever been in. The smell was a cross between rotten eggs and years of stale smoke. The floors in the lobby haven't seen a vacuum cleaner in ages. The room was disgraceful. The floors have never seen a vacuum cleaner. One of the drawers had been ripped out of the cabinet area. The...

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Helpful?
1Thank James G
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are making efforts to correct these issues by making sure we are thoroughly cleaning and inspecting rooms so they meet our company’s...

Reviewed 22 March 2015

The hotel rooms were clean. The hotel location is really good. near to all the attractions. The breakfast menu was very limited. the staff was polite and well informed. overall - if you book the hotel via online deal (plan at least 2-3 weeks before) then the hotel is really good.

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1Thank Mangesh P
Reviewed 16 March 2015 via mobile

When me and my gf checked in the lady (lobby attendant) was soooooo lazy.... and chewing her gum like a cow... i couldn't even try to be nice to the lady because she was so rude... ZERO ETIQUETTE... i will never return to this place... plus the hotel smelled horrible across from our room it smelled like if something was...

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Thank Isabel M
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The conditions of your room you described and the service you received are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken actions with our staff to ensure your experience is not repeated....

Reviewed 3 March 2015

I reached Extended Stay America on 28th Feb, 2015 night and checked into the hotel. They allocated me a room on the first floor (reception is on the second). I went to the room with my luggage (2 big suitcases and 1 carry on) and the card key would not work. There was no cellular network at that floor (T...

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Helpful?
Thank Ajay R
Manager_11525, Manager at Extended Stay America - Austin - North Central, responded to this review

Hi there, I received a copy of your review, and wanted to take a moment to personally respond. The conditions of your room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken action with our staff to ensure your experience is not repeated. We continually work...

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Near Extended Stay America - Austin - North Central

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - North Central

Address: 8221 North I-35, Austin, TX 78753 (Formerly Extended Stay Deluxe - Austin - North Central)
Region: United States > Texas > Austin
Price Range: $95 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - North Central 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - North Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms opposite I-35 would be quieter.”
 of 5 bubbles TravisGood, 18 Mar 2017 | Read review
“<<<<<<<<<<<<<<DONT STAY HERE>>>>>>>>>>>>>”
 of 5 bubbles Y8093CMmichaelc, 24 Feb 2017 | Read review
“Bring hand wipes, sanitizer, and make sure you ask for any dishware or utensils if they are needed.”
 of 5 bubbles ochoaari, 22 Feb 2017 | Read review
“Don't Stay Here!”
 of 5 bubbles 4DebbieJ, 22 Jan 2017 | Read review
“Stay at a room in the back where it is quieter!!!”
 of 5 bubbles Kathy2835, 12 Jul 2016 | Read review
5 of 5