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Extended Stay America - Austin - Downtown - Town Lake

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Traveller (23)
Room & Suite (21)
Dining (2)
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Overview
  • Excellent12%
  • Very good18%
  • Average31%
  • Poor14%
  • Terrible25%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Offers from Extended Stay America - Austin - Downtown - Town Lake
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (304)
There are newer reviews for Extended Stay America - Austin - Downtown - Town Lake
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All reviewscenter for the performing artsgreat ratebed was comfortablehotel is in a great locationwhataburgerstovebat
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11 - 15 of 297 reviews
Reviewed 8 February 2018

Very unsatisfactory and I would like a refund. I asked the front desk for some towels and he said he didn’t have any, I was kept awake due to all the traffic coming in and out and the doors being slammed I want my money...More

Review collected in partnership with this hotel
Thank Joey A B
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 9 February 2018

Thank you for being our guest. We are so sorry we were not as responsive as we should have been to your requests. We strive to deliver the absolute best lodging experience, and we will look into your concerns to ensure we don't repeat similar...More

Reviewed 5 February 2018

I booked through Hotwire, as I do quite often when I don't have a work agenda or when this city I am not worried about where, or how is the hotel. So I booked, and the reservation said (most of the times) "hotel chooses bed...More

Thank 87fernando
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 6 February 2018

Fernando, we're sorry you experienced many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your feedback will be shared with our team, and we will take the appropriate...More

Reviewed 31 January 2018

I travel for business and have pretty wide discretion as to where I can stay. There are fancier hotels along Town Lake that will generally run 2.5-3x as much in rate. If you need a fancy bar and pricey restaurant in your hotel, this is...More

Thank Goerge H
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 1 February 2018

Goerge, thank you for being our guest at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with all our offerings. Thanks once more for your business, and we look forward to having you...More

Reviewed 8 January 2018

No housekeeping. The Breakfast is just a cereal bar, coffe and hot chocolate. There was a homeless in the front dor (Lobby). The front desk is not 24 hs. When you get late you open the Lobby door with your room Key.More

Review collected in partnership with Extended Stay
Thank resiqueira
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 9 January 2018

We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay for longer durations, however, we provide these services upon request for an additional fee. We have also discussed...More

Reviewed 1 January 2018

I read some terrible reviews on this place but thought I would try it anyway. I was pleasantly surprised by a clean room, comfortable bed and quiet surroundings. I would recommend this hotel for those that needed to stay downtown Austin for a reasonable price.More

Review collected in partnership with Extended Stay
1  Thank Gunnar G
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 2 January 2018

Thank you for taking the time to share your feedback. We are pleased to know your were satisfied with your stay with us and that you liked the good value we offer. We appreciate you recommending us and look forward to welcoming you back soon....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$114 - US$292 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$114 - US$292 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (23)
Room & Suite (21)
Dining (2)
Questions & Answers
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mathadchetan
22 April 2016|
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Response from Carol M | Reviewed this property |
I stayed there the last week of February with a group and there were no problems.
1
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mathadchetan
21 April 2016|
AnswerShow all 2 answers
Response from Sue E | Reviewed this property |
You should call them and ask, I am not sure.
0
Votes
740happytraveller
14 April 2016|
Answer
Response from Sue E | Reviewed this property |
Not that I know of, the cab ride was only $21
0
Votes
Room Tips
"Never have had a problem. Housekeepers have always been spot on."
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"Cancel the reservation and get another hotel."
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"Ask to ensure your room has silverware and plates. They have them available but, don't always place them..."
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"Rooms away from 1st St and the front parking lot would be quietest."
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