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Extended Stay America - Austin - Downtown - Town Lake

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Traveller (23)
Room & Suite (21)
Dining (2)
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Overview
  • Excellent12%
  • Very good18%
  • Average32%
  • Poor14%
  • Terrible24%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
Jun. 5Jun. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (308)
There are newer reviews for Extended Stay America - Austin - Downtown - Town Lake
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All reviewscenter for the performing artsgreat ratebed was comfortablehotel is in a great locationwhataburgerstovebat
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21 - 25 of 301 reviews
Reviewed December 14, 2017

This is a great location and the staff are always very helpful. Would recommend to all to give it a try. We have stayed several times over the past years and it has become our favorite "go to" place to stay in ATX!More

Review collected in partnership with this hotel
Thank 875vickies
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded December 14, 2017

Thanks for being a loyal guest of Extended Stay America. We are delighted to know we met your expectations again and that you were especially impressed with our courteous associates. We appreciate you recommending us and look forward to many more visits from you. Sincerely,...More

Reviewed December 14, 2017

I have MS & sometimes staying away from my normal is extremely hard on me, not this time. Easily accessible, room was on 1st floor and staff was very helpful with any questions I had. Perfect location to where I needed to be.More

Review collected in partnership with this hotel
1  Thank trejoshay
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded December 14, 2017

Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back...More

Reviewed December 14, 2017

The room was not cleaned when I checked in and was told they would send someone to clean it in the morning. The young man looked like he had been in a fight and had blood stains on his clothes and wrinkledMore

Review collected in partnership with this hotel
Thank sandraaN2003YB
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded December 14, 2017

We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize...More

Reviewed December 14, 2017

Nice, no frills, clean and comfortable room. Has a full kitchen with stovetop if you plan on cooking. Comes with all the essentials: hairdryer, coffeemaker, clothing iron, bar soap, shampoo and conditioner. Convenient coffee and snack bars to grab in breakfast area. Great location just...More

Review collected in partnership with this hotel
Thank susanb012017
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded December 14, 2017

Thanks for making Extended Stay America a part of your travel plans. We are thrilled to know all went great during your stay and that you were impressed with our well-maintained hotel. Thanks once more for your business, and we look forward to having you...More

Reviewed December 14, 2017

Great location, within minutes of everything we wanted to do while in Austin. Very clean with friendly and helpful staff. We love being able to cook our own meals so the kitchen was great. Make sure to take advantage of the Tipster Tours while in...More

Review collected in partnership with this hotel
Thank nedupont
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded December 14, 2017

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our convenient location. We enjoyed having you as our guest and hope to have the opportunity to welcome you back...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$108 - US$248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$108 - US$248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (23)
Room & Suite (21)
Dining (2)
Questions & Answers
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mathadchetan
April 22, 2016|
Answer
Response from Carol M | Reviewed this property |
I stayed there the last week of February with a group and there were no problems.
1
Vote
mathadchetan
April 21, 2016|
AnswerShow all 2 answers
Response from Sue E | Reviewed this property |
You should call them and ask, I am not sure.
0
Votes
740happytraveller
April 14, 2016|
Answer
Response from Sue E | Reviewed this property |
Not that I know of, the cab ride was only $21
0
Votes
Room Tips
"Never have had a problem. Housekeepers have always been spot on."
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"Cancel the reservation and get another hotel."
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"Ask to ensure your room has silverware and plates. They have them available but, don't always place them..."
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"Rooms away from 1st St and the front parking lot would be quietest."
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