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Accommodations were clean and nice but the helpful and courteous staff is what really made our stay excellent. Another benefit, location, location, location. I had several business meetings and everything was around the corner. Great place.More
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 25 September 2015
Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able...More
I stayed here on a recent business trip to Austin. Having stayed in my fair share of 'ropey' hotels I had an open mind about the Extended Stay. Upon arrival, after 22 hours of travelling to get there (thanks to flight delays) I was grumpy...More
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 17 September 2015
Thank you for your great review. We are thrilled to hear that you loved your spacious room and our many amenities.
Thank you again for your kind words. We look forward to seeing you in the future.
I was a little skeptical to book a reservation at this location after reading some reviews. Upon arriving we were pleasantly surprised with the hotels cleanliness, decor and rooms amenities. Some staff members were just ok and others were outstanding! All of the accessories needed...More
Thank Angela N
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 21 September 2015
Thank you so much for sharing your experience with us. We appreciate you letting us know about the maintenance issues you experienced. We are sorry for this issue, but are happy to hear that you had a positive stay overall. I’m thrilled we were able...More
The reception was average. The room was acceptable although there were smoke burns on the sofa. I requested a smoke free room. The bathroom had a broken sink. I reported the broken sink and further requested a discount. The receptionist told me that no manager...More
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 16 September 2015
Thank you for taking the time to write a review of your stay. I sincerely apologize that we failed to exceed your expectations during your most recent visit. I discussed your comments with the team, and we are having our maintenance engineer inspect all rooms...More
I'm not high maintenance but forking over any amount of money towards the hospitality business means I'd like a basic level of customer service and courtesy. It truly makes me overlook almost anything. Instead my husband, baby, and I were greeted by the lowest level...More
4 Thank Marybeth T
Response from Manager_11525, General Manager at Extended Stay America - Austin - Downtown - 6th St.Responded 3 September 2015
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the situation you described. Please know that guest safety is our first priority, and I will be taking...More
US$126 - US$298 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Austin - Downtown -Town Lake Hotel Austin ,