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TownePlace Suites Austin Northwest / Arboretum

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TownePlace Suites Austin Northwest \/ Arboretum
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89 Reviews from our TripAdvisor Community

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Showing 87: English reviews
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Fort Worth, Texas
Reviewed 3 weeks ago

This was a great deal! We had a 2-bedroom suite for less than what we would have paid for a single. Good location (near freeway), very quiet (at end of hall, 1st floor) and a decent breakfast is included. This room has a pull-out sofa and 2 queen beds, full kitchen (including pots, dishes) and 3 flat-screen TVs. AC &...

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Helpful?
Thank Janet B
Jon L, General Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Dear Janet B, Thank you for the 4 star review! I am happy to hear that you enjoyed your stay, and we hope to see you again soon.

Reviewed 2 February 2017

The bed and pillows were comfortable, nice full kitchen, room and bath clean, and the wi-fi worked great. I am sensitive to scents and there was very little scent in the room. The staff particularly Jolie were helpful in making sure that housekeeping did not use air freshener. We felt taken care of while we camped out there for 5...

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Helpful?
1Thank Melissa R
Jon L, General Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Dear Melissa R, Thank you for the kind remarks about your stay, particularly the comments about the service! We have made a point to share your comments with out team, especially Jolie! We hope to see you again on your next visit to the area.

Holly Springs, North Carolina
Reviewed 19 January 2017

We stayed here on a recent trip because some other family members were staying there. We all agreed that it was a poor choice. It is obviously someplace that folks who are in town for an extended stay, and on a budget or company paid, choose. It was about as basic as I have seen in my travels. No only...

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Helpful?
Thank Phil1003
Katy P, Assistant General Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you as one of our guests, your feedback regarding our service caught my attention. I am very sorry to hear that the quality of of service provided by...

Houston, Texas
Reviewed 15 January 2017 via mobile

The beds were horrible. Large groups of men loitering around entrances & around the hotel. Too many other choices & not a good value for the money. Not a hotel I'd associate with the Marriott brand. The location was good for our plans, but we will stay at the adjacent Holiday Inn next time.

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Helpful?
Thank 936FreqTraveler
Katy P, Assistant General Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to review our hotel. I would like to take this opportunity to apologize for any inconvenience you experienced or felt during your time here. Even though it was a pleasure having you as a guest, there seemed to have been some missed opportunities. Please feel free to contact me directly to discuss this further....

Houston, Texas
Reviewed 1 December 2016

Me & my wife were travelling to Austin during convocation week in May-2016. Since every hotel during that week is overpriced, we came across this hotel which was within our budget. Stayed here overnight. Good value for money. Room we got had clean bed sheets, comfy king size bed, spacious room, full size kitchen, clean bathroom with updated fixtures. Will...

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Helpful?
1Thank anw1986
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Thank you so much for taking the time to review our hotel. I am very excited that we were able to help you enjoy your stay in Austin. We hope that we will get another chance to serve you again in the future!

Reviewed 30 November 2016

We drove 7 hours to Austin and checked in around 7:00 pm. When we were ready to go to bed, my wife found blood stains on the bed sheets and both bedrooms were not cleaned at all. I complained to the front desk, and the manager just gave me new bed sheets and asked me to change them! Avoid this...

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Helpful?
Thank Regit21
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

I have received the comments from your stay and would like to take this opportunity to apologize for any challenges you faced during your time with us. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I have spoken with my housekeeping team to...

Charleston, West Virginia
Reviewed 9 November 2016 via mobile

My wife and I are staying the week to go to the WVU/UT football game. The hotel is a little rundown. It's not as clean as it should be; but it's not a roach motel either. It's just ok. Positives: staff is very friendly, inexpensive, full kitchen Negatives: should be cleaner, needs some updating

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Helpful?
Thank BeersNEers
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Thank you so much for taking the time to review the TownePlace Suites Austin NW/Arboretum. I understand that our hotel is in need of some updating as we have a renovation scheduled for the end of this year. This does not, however, excuse the cleanliness issues you experienced. I will be addressing this with my housekeeping supervisor. Please let me...

A TripAdvisor Member
Level Contributor
1 review
Reviewed 3 November 2016 via mobile

Traveling out from California and having stayed in a TownePlace here I was excited to find one in Austin for our family trip. However as soon as we got into the room I surprised at the lack of cleanliness and dated rooms. When we were getting settled in I noticed makeup still in the comforters. Swapped those out. Went to...

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Helpful?
Thank A TripAdvisor Member
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

I have received the comments from your stay with us and I would like to apologize for any inconvenience that you may have experienced or felt during your stay. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I understand that our hotel is...

Houston, Texas
Reviewed 23 October 2016

The room was great. I had a suite which had everything. The bed was comfortable and the hotel had all amenities. The staff offered great customer service. The only complaint is the breakfast area is small and can get crowded at times.

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Thank Ryan E
Reviewed 15 October 2016

If you're expecting anything resembling a Marriott quality stay, skip this one. I opened the door to my room and was immediately met by a strong odor of mold/mildew/or something worse. My friend travelling with me who has sinus/allergy issues had an almost immediate reaction. I called the front desk and was told by the attendant to come back downstairs...

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1Thank 284law
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

I have received the comments from your stay with us and would like to take this opportunity to apologize for any inconvenience that you may have experienced or felt during your stay. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I understand that...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Residential style living with the comforts of a townhouse community - Northwest Austin. ... more   less 

Additional Information about TownePlace Suites Austin Northwest / Arboretum

Address: 10024 North Capital of TX Highway North, Austin, TX 78759-5837
Region: United States > Texas > Austin > Northwest Austin
Price Range: $167 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Austin Northwest / Arboretum 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Towneplace Suites Austin Northwest Hotel Austin
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Austin Northwest / Arboretum staff and other travellers.
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Questions? Get answers from TownePlace Suites Austin Northwest / Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No sure there is a good room”
 of 5 bubbles Phil1003, 19 Jan 2017 | Read review
“comfortable bed and pillows”
 of 5 bubbles 733ryanl, 23 Oct 2016 | Read review
“I stayed at studio room and it was big enough for myself.”
 of 5 bubbles 171eva, 18 Sep 2016 | Read review
“I may not prefer to the first floor”
 of 5 bubbles boq598, 10 Aug 2016 | Read review
“Top floor to avoid elephant feet of those above you,..”
 of 5 bubbles airdronepilot, 6 Aug 2016 | Read review
5 of 5