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Extended Stay America - Austin - Arboretum - North

59 reviews
#152 of 204 Hotels in Austin
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Traveller (13)
Room & Suite (11)
Dining (3)
Overview
  • Excellent26%
  • Very good23%
  • Average13%
  • Poor20%
  • Terrible18%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Room Service
Suites
Fitness centre
2.5 Star Hotel
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Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (59)Write a Review
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Reviewed 16 June 2017

The firs room I was checked in to was dirty and the smell was horrible. I was moved to a second room which did not smell but there were still issues with the cleanliness of the room. I would not stay at this location again....More

Review collected in partnership with Extended Stay
1  Thank tonicL148UW
Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 17 June 2017

Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department...More

Reviewed 3 June 2017

The place serves my needs. I'm not at home and I get that. A little loud with doors slamming and folks outside smoking and talking loud :( My GOV rate was very good and saving $$ for the budget. Convenient to my temp. place of...More

Review collected in partnership with Extended Stay
Thank kevinmC4760UT
Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 4 June 2017

Thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our location. That being said, we are sorry for the inconveniences you had while here. Our front desk is available to resolve issues, and I'm sorry we were not...More

Reviewed 22 April 2017

On the positive side the room was clean and the bed was comfortable. However, I ran into two major problems: 1) I couldn't get the shower to work my first morning. I eventually found out you need to crank the shower faucet several times (many...More

Thank Rick-the-UX-guy
Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 23 April 2017

Thank you for your candid review and for letting us know that your overall stay was enjoyable. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We regret our staff did not promptly respond to your requests and...More

Reviewed 1 April 2017 via mobile

My parents and I came down for one night and requested a queen bed/hideaway couch. The couch did not come with sheets and the blanket I asked for had cigarette burns in it. The shower curtain also had mold. The continental breakfast was not worth...More

Thank Kristin J
Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 26 April 2017

Feedback is an important tool for us, and we appreciate that you shared your experience regarding your recent visit. We apologize for the error made by one of our staff members. Although very rare, accidents do happen. We already revisited our protocols with our staff...More

Reviewed 1 March 2017

I have to say that this is a great location in a great area of Austin. The rooms are a nice size and the kitchens make them perfect for long term stay. Monica at the front desk is the absolute best thing about this location....More

Thank Kimberly D
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum - NorthResponded 2 March 2017

It is so rewarding to read that you had an excellent stay at our hotel. Thank you for your comments. I am proud of Monica for being able to assist you so well and for making a positive impression. She will be informed of your...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Outdoor pool
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$83 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$83 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (13)
Room & Suite (11)
Dining (3)
Pool & Beach (2)
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Room Tips
"Shady hotel even though it's located right next to The Domain."
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"A lot of rooms but are very spread out over a large area. No elevator for 2nd floor."
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"Stay someplace else."
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"For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides..."
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