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Extended Stay America - Austin - Arboretum - North

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Traveller (13)
Room & Suite (11)
Dining (3)
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Overview
  • Excellent27%
  • Very good24%
  • Average12%
  • Poor20%
  • Terrible17%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Room Service
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
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Reviews (62)
There are newer reviews for Extended Stay America - Austin - Arboretum - North
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21 - 25 of 61 reviews
Reviewed November 6, 2016

It was OK. From the outside this place looks OK, but once you enter your room it's a bit of a different story. Looking at the room when I entered it I was not impressed by anything. It was appointed with very average and dated...More

Thank gravenmier
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum - NorthResponded November 8, 2016

We appreciate you taking the time to share your experience. I am glad you were pleased your accommodations were clean and comfortable, but disappointed you felt it was dated and average. Thank you again for sharing your comments with us. We look forward to hosting...More

Reviewed November 1, 2016 via mobile

This Extended Stay is nothing special, but is clean and convenient to ACC, The Domain and the Mopar Expressway. The rooms are small, but well put together. You have a small kitchenette and can have cooking utensils/eating utensils and a coffee pot if you ask...More

Thank nj50
Reviewed October 31, 2016

This hotel was not worth the money in my opinion. Although the staff very very courteous you had to repeatedly ask for things for your room e.g. coffee maker, hairdryer, etc., all which were advertised as having on the internet. Old but clean.More

Thank robynm647
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum - NorthResponded November 3, 2016

Thank you for taking the time to write a review of your stay. I am proud to read your remarks about the staff. However, I am very sorry that that you were inconvenienced by not having those items in the room. However, we offer those...More

Reviewed October 26, 2016 via mobile

This place has gone downhill. Stayed here little over a year ago and much has changed. My room smells like a mix between a kennel and a nursing home. The carpet is heavily stained and the general appearance of the room is run down. There...More

Thank Sypherd
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum - NorthResponded October 31, 2016

Thank you for your recent review of your stay. The conditions that you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are going to focus on those issues and work hard to clean up...More

Reviewed September 18, 2016

I have been here for a while now since January 1st and I have to say a lot of the staff are really friendly. I want to give Monica from the front desk a shout out because whatever I needed she was always helpful and...More

Thank Acidtek
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum - NorthResponded September 27, 2016

Your feedback is very important. Thank you for sharing. I am more than pleased on the high level of customer service you received from our staff. I will be sure to inform them to keep up the great work. Also your comments regarding the great...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Room amenities
Microwave
Things to do
Outdoor pool
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$81 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (11)
Dining (3)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Shady hotel even though it's located right next to The Domain."
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"A lot of rooms but are very spread out over a large area. No elevator for 2nd floor."
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"Stay someplace else."
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"For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides..."
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