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Extended Stay America - Austin - Northwest - Lakeline Mall

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Traveller (15)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent30%
  • Very good22%
  • Average15%
  • Poor17%
  • Terrible16%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (101)
There are newer reviews for Extended Stay America - Austin - Northwest - Lakeline Mall
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All reviewsfull size fridgewould recommend this hotel to anyoneplace to stayhome away from homehot waterenjoyed my stayconvenient locationwalmartgymcleanlinesshighway
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11 - 15 of 97 reviews
Reviewed 5 September 2017

this place is cheap for a reason, you get what you pay for in a pinch..had to book in nw austin for Harvey evacuation and it was chaos, did not have time to shop. had my family and did not know our short term situation....More

1  Thank S D
Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 6 September 2017

We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly...More

Reviewed 17 July 2017

Dont stay here. Unless really dont care about how the smell or the conditions of the room. People hanging out late at night or hanging out in the halls. Smoke smell. And hard beds. Not a place for kidsMore

Review collected in partnership with Extended Stay
1  Thank Consuella C
Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 17 July 2017

Consuella, please accept my apology for not living up to your expectations during your visit. We apologize for falling short of your expectations. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that...More

Reviewed 5 July 2017

😄😄😄thanks for you Service ,everyone was friendly,good parking lot. Rooms Carpet has to be clean (,deep clean ) Front desck very helpful,they know the area around the hotel for restaurants ,stors....More

Review collected in partnership with Extended Stay
1  Thank P6761PNvictors
Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 6 July 2017

Thank you for being our guest. We are pleased to learn you enjoyed your time with us and that our courteous associates and parking facility made it even better. I will be sure to share your feedback in regard to the level of cleanliness with...More

Reviewed 3 July 2017

Pile of dog feces outside the front door. Had a 2 night stay and immediately cancelled the 2nd night. We arrived late and had no other options for the first night. Took at least 3 minutes before front desk person came up to the front...More

Review collected in partnership with Extended Stay
Thank W2786PCjosephd
Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 3 July 2017

Thank you for your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take...More

Reviewed 4 June 2017

The hotel felt dirty- lobby, rooms, parking. The clientele was sketchy. I felt like I had to be on extra alert. Hair on floor and in shower. Comforter smelled of body odor. Grab and go breakfast was chewy granola bars and coffee.More

Review collected in partnership with Extended Stay
Thank Cassie F
Response from 00esa, General Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 5 June 2017

Cassie, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. Your concerns have already shared with the respective teams as our goal is to ensure we deliver well-maintained facilities and friendly service to our guests all in...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$75 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$75 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (15)
Room & Suite (11)
Dining (1)
Questions & Answers
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Jeanna P
July 8, 2017|
AnswerShow all 6 answers
Response from Sheila W | Reviewed this property |
Hello, I found the staff to be professional and willing to help when asked. They were not quite as effusive as some establishments but I was comfortable and happy with the service.
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Jeanna P
July 8, 2017|
AnswerShow all 3 answers
Response from Erikyanz73 | Reviewed this property |
Yes
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Room Tips
"find another place"
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"The back of the hotel faces a college campus and is much quieter than the highway side."
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"Accessible to Cedar Park, Round Rock and Lakeline Mall. Right at Hwy 183 and 45 toll."
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"The rooms in the back overlook Pecan Park. Beautiful."
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