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Extended Stay America - Austin - Southwest

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Extended Stay America - Austin - Southwest
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121 Reviews from our TripAdvisor Community

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Showing 119: English reviews
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Reviewed yesterday NEW

Stay away from this place! The place stinks, the staff is horrible, it's dirty and the rooms are disgusting. The place smelled like weed and stinky food! The front desk attendant was outside smoking while people inside waited for assistance. I would never get near this place again! Pay a little extra, it's not worth the price.

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Helpful?
Thank Keith P
Reviewed 4 days ago NEW

I stay in some type of hotel about 360 days a year. This place is by far the worst managed hotel I have stayed in a long time. If you were looking just for a place to sleep and it was about half or a third of the price, it may work for a day or two. However, It is...

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Helpful?
Thank Michael S
00esa, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Michael, we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. I ensure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed. We appreciate your candid feedback and hope you will consider giving us another opportunity to restore a favorable impression...

Moscow, Russia
Reviewed 2 weeks ago

Boy, where do I begin. I was so excited about my stay because I have had good experiences with ES in the past. Upon arrival, the hotel jerk (Greg) said no rooms were available even though I reserved TWO WEEKS AGO. Placed us in a room that had a bed much smaller than what we reserved. No biggie. Then no...

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Thank louietunes
Sacramento, California
Reviewed 2 weeks ago

We were in town for a wedding. First the hotel was difficult to locate. The room was rather run down, the bedding was so worn out...the sheets looked like rags. Plus they were dirty so we asked staff to change them and they had difficulty finding sheets. We found the bathroom floor was dirty, then saw all the dirt and...

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1Thank cwilson7000
Reviewed 13 March 2017 via mobile

This hotel has a couple of big problem. They do not have sufficient staff to effectively take care of their customers and the Hotel does not have full time housekeeping. When we arrived the kitchen in the room had a sticky substance on the floor. I asked front desk to have it clean. I left for dinner and return at...

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Thank Soledad V
Austin, Texas
Reviewed 2 March 2017

Adequate at a good price. Its location is a bit troublesome, at a highway interchange. A friend stayed here and commented that the bed was ok.. Kitchen was complete, with a full size refrigerator. He was trying to travel economically, but I wonder if one of their other locations might have been easier. He mostly went went to UT and...

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Thank austex55
Fairbanks, Alaska
Reviewed 17 February 2017

The room that was once used for the free breakfast advertised by the hotel is now locked. Instead, the staff puts nothing more than coffee and granola bars by the front desk in the morning. The pool is stagnant and full of dead leaves. There was a cigarette butt on the floor of in my no-smoking room, and a lit...

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Thank barrettichka
Austin, Texas
Reviewed 5 February 2017

The property is nestled in the area of town just before the foothills to hill country and before the hustle and bustle of Great Big Austin unfolds fully before your eyes. Enjoy the relaxing and quiet locale after your busy day of shopping and dining in the nearby retail areas or retreat to this space from a long day on...

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Helpful?
Thank Mitch J
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Your feedback is important. Thank you for sharing. I'm so pleased to hear that you had a relaxing stay at our hotel. It is also good to know out staff were accommodating. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Fort Worth, Texas
Reviewed 4 February 2017 via mobile

This is right up there with worst hotel stay ever. Once we found it, that is. Tricky getting here until you figure out the crummy road leading into property. Nonsmoking room smelled like an ash tray. The room they switched us into was just okay. Very loud highway noise then construction crew got started really early on a Saturday morning....

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Thank Lydia S
Brooklyn, New York
Reviewed 1 February 2017 via mobile

The location of this hotel is on a highway and a bit tricky to get to the entrance. It is a basic hotel. The room was clean, and it had good wifi. It is not luxurious, but I have no complaints and was a good stay while exploring Austin.

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Thank fetspot
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking the time to share your experience. I am glad to see you had a pleasant stay at our hotel without any complaints. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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Amenities

Highlights
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Southwest

Address: 5100 US Hwy 290 W, Austin, TX 78735
Region: United States > Texas > Austin
Price Range: $124 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Southwest 2.5*
Number of rooms: 117
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Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Southwest staff and other travellers.
1 question
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Minnesota
6 months ago

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Questions? Get answers from Extended Stay America - Austin - Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another Hotel”
michaelsO9443VR, 21 Apr 2017 | Read review
“Do your best to check in before Greg clocks in”
louietunes, 9 Apr 2017 | Read review
“The rooms in the back have a great view of the woods and sometimes (seasonally) the Austin skyline downtown.”
MitchJ374, 5 Feb 2017 | Read review
“I'm not sure of the conditions of the rooms of other guest”
JR619, 18 Jan 2017 | Read review
“Be sure to double-check the rate charged for your room on the bill.”
DA8026, 12 Nov 2016 | Read review
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