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2018-01-28 2018-01-29
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    Extended Stay America - Austin - Southwest

    5100 US Hwy 290 W, Austin, TX 78735
    +1 877-432-9997
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    2018-01-28 2018-01-29
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    US$81
    US$81
    US$81
    Traveller (44)
    Room & Suite (13)
    Dining (1)
    Overview
    • Excellent21%
    • Very good17%
    • Average15%
    • Poor15%
    • Terrible32%
    Travellers talk about
    Free Parking
    Non-Smoking Rooms
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    Pool
    2.5 Star Hotel
    All hotel details
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    Rooms
    Jan 28Jan 29
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (139)
    There are newer reviews for Extended Stay America - Austin - Southwest
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    11 - 15 of 137 reviews

    Reviewed 5 July 2017

    No hot water, no pool, no ice machine, no continental breakfast, mix up with all of our party's reservations. Prices fluctuated with all guests. Not pleasant front desk girl. A/C worked good. Fridge was a plus.More

    Review collected in partnership with Extended Stay
    Thank T871YYjuanh
    Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 7 July 2017

    Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared...More

    Reviewed 29 June 2017

    This hotel is not what I expected. The room was not very clean and the noise was louder than I expected. I chose it because it was close to the hospital and when I arrived I was too tired to look for another hotel.More

    Review collected in partnership with Extended Stay
    Thank kathye716
    Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 29 June 2017

    On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for...More

    Reviewed 24 June 2017

    Please see my comments within the survey - regarding problems with the reservation. I had made a reservation and received a confirmation number and upon arrival, I was told there was no room available. This was eventually resolved, but not without significant disappointment and discussion....More

    Review collected in partnership with Extended Stay
    Thank jameswW9572CN
    Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 26 June 2017

    James, thank you for reviewing your visit to our hotel. We're very sorry for the mix up with your reservation, but we are glad we were able to resolve it to your satisfaction and that the rest of your stay was a pleasant one. We...More

    Reviewed 23 June 2017

    A little older, but clean with good beds. Had a problem with our shower rod and toilet, but they quickly repair them. Great coffee, breakfast was breakfast bars, muffins, and instance oatmeal--not much but enough to get by with. Reasonable price for Austin.More

    Thank Ken M
    Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 24 June 2017

    Ken, thank you for sharing a nice review of Extended Stay America - Austin – Southwest. We are glad to know you recognized the great value we offer and were impressed with our service and facilities. We hope you will make us home whenever your...More

    Reviewed 18 June 2017

    Regular cleanliness of the room and better customer service are some key improvement areas the management should work on. Friendliness of the staff toward guest needs should also be looked if they are requesting something like cleaning the room or changing the trash bag upfront...More

    Review collected in partnership with Extended Stay
    Thank jaynandanp
    Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 19 June 2017

    Thank you for taking the time to give us your feedback. Please accept our sincere apologies for the housekeeping issues in your suite. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying...More

    About
    Amenities
    • Top amenities
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$85 - US$166 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 117
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Extended Stay, Hotels.com, Priceline, Travelocity, getaroom.com, Orbitz, Hotwire, Cancelon and TripOnline SA so you can book your Extended Stay America - Austin - Southwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Austin
    • Also Known As
    • Extended Stayamerica Austin Hotel Austin ,
    • Extended Stay America Austin ,
    • Extended Stay Austin ,
    • Austin Extended Stay
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    Traveller (44)
    Room & Suite (13)
    Dining (1)
    Hotel & Grounds (41)
    Bathroom (3)
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    Ask a question
    Questions & Answers
    KANDILAKE
    29 September 2016|
    AnswerShow all 4 answers
    Response from hackerrj | Reviewed this property |
    No pool where I was. Best to ask any question to the hotel you want to stay.
    1
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    Room Tips
    "go to Omni or Hilton in downtown for awesome views and great service, js lol."
    Read review
    "No good rooms"
    Read review
    "Do not stay here. It's awful."
    Read review
    "They had a new building going up right next door and it was loud"
    Read review
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