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All reviewsbumper to bumper trafficfront deskthe sofa bedwall unitsleeping areaindoor poolmarriott brandsafe locationround rockstayed at this hotel for nightsyogurtbreakfast selectionice machinethe hotel staffdouble roomsmall kitchenan older hotel
Everything was great from the first desk service to the housekeeping. Any issues that I had was quickly addressed and was very reliable. The breakfast was a nice touch and the hours available was very accommodating. Housekeeping provided all necessary items needed within a timely...More
Response from General M, General Manager at SpringHill Suites Austin North/Parmer LaneResponded 17 October 2017
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure...More
This the first time that I have been at this hotel in Austin. The staff are very engaging and friendly which makes one feel welcome.The suites are clean and smell clean which I always love in a hotel. The beds are horrible..Hard a rock. The...More
Management response:Responded 14 September 2017
Thank you for your review in regards to your recent stay with us at the Springhill Suites Austin North. We sincerely apologize for the less than perfect stay you experienced. We are happy to know that the service you received while staying at our property...More
We stayed at this hotel for 3 nights recently over labor day weekend (we were in town to see the UT football game). The best thing about this hotel was how friendly and accomadating the staff is, when we checked in I wasn't pleased with...More
Thank John F
Response from General M, General Manager at SpringHill Suites Austin North/Parmer LaneResponded 7 September 2017
We are delighted to hear your wonderful comments with regards to our staff! We will continue to work every day to ensure next time you stay with us you'll have a 5 star experience! We look forward to seeing you again soon!
I had to call again at the last minute for a reservation. I was greeted wonderfully by the staff and also my buddy Walter with a hug and a smile..The staff even though last minute was able to get me in the room of my...More
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Response from General M, General Manager at SpringHill Suites Austin North/Parmer LaneResponded 9 August 2017
Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank Walter, and staff for the level of service they provided you. I'm...More
The nightmare started before we checked in Friday night. Our group pulled up to the hotel around 12:30AM Saturday morning. We went to the front desk to check-in. The staff member there was not able to locate the reservation. We spelled the last name and...More
Response from Jennifer O, Manager at SpringHill Suites Austin North/Parmer LaneResponded 3 August 2017
Thank you for your email! We sincerely apologize for the less than perfect stay you experienced within your stay with us at the Springhill Suites Austin North. We apologize the name on the reservation when booked was incorrect and was difficult to locate upon arrival,...More