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This hotel is disgusting! We booked a room here though hotels.com for Labor Day weekend and upon arrival our room was dirty, our sheets smelled like smoke and had some kind of brown residue on the sheets. The lady at the front desk didn't even...More
Thank Tracey D
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - SouthResponded 5 days ago
Tracey, I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the cleanliness and service issues you experienced while you were here. Your review will be taken as a tool to ensure that all procedures within our housekeeping and...More
I would recomend this hotel to all.The staff is very helpful and the rooms are excellent. I will stay there again when in the area. I had no problems except with the internet. It is slow but the room makes up for it. I don't...More
1 Thank bettysX1504RR
Response from Manager_11525, Manager at Extended Stay America - Austin - Round Rock - SouthResponded 8 November 2016
We appreciate you taking the time to write a review and for choosing to stay with us. I am glad you were well accommodated by our staff and that you had a quiet experience. Thank you for choosing Extended Stay Hotels. We hope to see...More
Horrible little hotel, tiny, dirty, rooms are very small, zero amenities, smells bad, hard beds. If you are desperate and dont want to pay over $40 a night, then this is a place for you. If you have any value of comfort or service, run...More
Thank Ken L
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - SouthResponded 2 weeks ago
Ken, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity...More
If not, you can do better. Pricier without the cleaning or good wifi or breakfasts that a motel right around the corner has, and clientele is lower rent because of deposit vs credit card policy. We had a fight break out on our hallway one...More
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - SouthResponded 10 August 2017
Thank you for staying with us. Although your overall stay was satisfactory, we are sorry for the inconvenience you experienced during your visit. We hope you will choose us another time so we can provide you with a much more satisfying experience.
The bathroom still had urine on the toilet seat from the previous guest, there were granola bars for a continental breakfast, the website got my reservation wrong, it smelled, the carpets felt grimy, and the bed was uncomfortable.More
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Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - SouthResponded 17 July 2017
Please accept my apology for not living up to your expectations during your visit. We apologize for the cleanliness issues you encountered in your room. Your concerns have been relayed to our housekeeping manager and together we will make sure steps are taken so this...More
US$70 - US$126 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#71 Business Hotel in Austin
Non-Smoking Rooms ,
Number of rooms
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