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Holiday Inn Austin-Town Lake

HolidayInn.comUS$120*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Holiday Inn Austin-Town Lake
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767 Reviews from our TripAdvisor Community

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Showing 747: English reviews
ALLENDALE, MICHIGAN
Reviewed 11 November 2014

We would not stay again. We needed one night in area and every other hotel was full. Location not close enough to downtown. Old needs to be remodeled. Fitness center is small, can not see TV from any of the workout machines, hand sanitizers were empty. Bathrooms in the rooms are very small, no doors on the bathroom so if...

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Helpful?
Thank KAY4010
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your review. Although we did not meet your expectations, we appreciate your compliments to our staff. The current standard is newspaper delivery to Platinum and Gold Priority Club members. We certainly apologize if there was an oversight. Newspapers are available in the lobby for all guests. Part of our coming renovation is a relocation of the fitness center...

Petersfield, United Kingdom
Reviewed 11 November 2014

Don't bother attempting to find this hotel. It's clearly visible from the 10 lane busy road it sits next to ( but is not mentioned in the hotel advertising!) but once you've left the I35 no signs or road name anywhere. We were allocated room 310 in North Tower..... Old cramped, tiny bathroom and a bed pushed right up to...

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Helpful?
Thank harrySheet
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We’re disappointed to hear of your experience. The property should be easy to find. Exit Holly Street from the north or south and we’re right on the feeder. I double checked our website for directions and found this: “North bound on I-35 take the Holly Street exit, Exit 234 A and make a U turn under I-35 and the Hotel...

Ormond Beach, Florida
Reviewed 11 November 2014 via mobile

Was there to attend a football game. Good location to restaurants on Rainey Street. Shuttle to downtown area. Rachael, Lovinia went out of their way to accommodate us. Thank you made our trip to Austin great.

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Helpful?
Thank Pat9037
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your comments. Thanks too for your recognition of Rachael and Lovinia. They are two leaders here that will always go above and beyond to accommodate our guest and make sure we make our guests feel at home in Austin. Please come back and see us again soon.

Dallas, Texas
Reviewed 9 November 2014

You might want to look up a review I wrote about another Austin hotel about 16 months ago to put this hotel in perspective. I have found that the Holiday Inn Austin - Town Lake is the absolute best value in Austin. It is not too large but has two towers so would be great for business conferences. Outstanding for...

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Helpful?
Thank Art_lover_Dallas
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your detained review of our hotel and staff. Will all you relayed I can only add that come April we’ll get to work making the property even better with a complete renovation including guest rooms and public space. Please come back again the next time Austin is in your travel plans.

Bryan, Texas
Reviewed 7 November 2014

This hotel is at the heart of Austin. Despite being so busy, this hotel gets the job done. Staff are focused on getting people in and out efficiently. Clean, tidy. Good food in hotel restaurant/bar. Easy on the budget too!

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Helpful?
Thank Julie V
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for you kind comments and observations. Yes we have a fantastic staff that knows how to provide our guests with outstanding hospitality and we’re glad you took the time to recognize it. You’ll be happy to learn that we’ll be making the hotel even better in 2015 as we begin our renovation that will touch every area of the...

Lake Geneva, Wisconsin
Reviewed 4 November 2014

We only stayed at this hotel one night as we left for another hotel after our experience. The hotel is very tired looking and not very clean. We had room service and had ants in our room after we ate. This was only 5 minutes after we done and we were on the 8th floor! They did move us to...

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Helpful?
Thank Naper2
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks you for taking to time to comment on our facility. You compliments of our staff are greatly appreciated. We regret your issue with ants. Although we have a regularly scheduled pest control, like all buildings we do have occasional issues that require spot treatment. You may be interested in our coming renovation. This spring we’re scheduled to completely renovate...

Beachwood, Ohio
Reviewed 2 November 2014

This hotel was a little sad to me. The staff at the front desk were so friendly and tried very hard to be inviting. As soon as we walked in we noticed that the building is old and has a dingy smell. The room itself was nice, but not exactly clean. The washer in the "laundry room " didn't work,...

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Helpful?
1Thank angelheath84
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your many compliments about our staff and services. We may not be the newest facility in Austin but we sure can be the most hospitable. We will indeed be putting them in a better building. IN the spring, we’re scheduled to renovate the hotel from top to bottom. Stay tuned for more details and again we appreciate...

Peterborough, Canada
Reviewed 29 October 2014

This was the worst hotel I've ever stayed in for $220 a night. It was grungy and very run down. The carpets on my floor looked like they hadn't been replaced in 30 years and were quite disgusting. Some of the staff were nice and helpful, but the lady in the store was rude and argumentative when trying to sort...

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Helpful?
Thank RedMD
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your comments and although we didn’t live up to your expectations you may be interested to learn that we’ll be renovating the property in the spring and will have a virtually brand new hotel by the summer. We’re disappointed in your experience at the gift shop, this is an outside vendor and we’ll be sure to address this...

San Antonio
Reviewed 29 October 2014

The staff is outstanding, but the rooms and common areas could use a little updating, particularly for the walk-in-price. Our govt rate of $120 was still a bit high we think. It's good to be by Lady Bird Lake and the Park, though.

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Helpful?
Thank NormaMorris
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your kind comments about our staff. We strive every day to hire and retain the best staff in Austin and we’re glad you noticed. Additionally, we’ll soon do the upgrades you mentioned and by the summer we should have a new and up to date facility to host your next stay.

Reviewed 23 October 2014

Had a great stay at the Holiday Inn Town Lake on a 3 day trip to Austin with friends. The staff was very knowledgeable and helpful with anything that we needed. Danielle S. the front desk supervisor was especially accommodating and was more than willing to do anything she could to make sure we enjoyed our stay. Best bang for...

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Helpful?
1Thank Brad S
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the great review. Danielle is always helpful and provides outstanding leadership at the Front Desk where so many guest impressions are made. Thank you for recognizing her. We plan on remaining the best value in town and will only get better with our coming renovation. Come back in the spring and see the changes we’ve made.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Region: United States > Texas > Austin
Price Range: $197 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
17 questions
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from rooms facing east”
P7223NZpaulb, 13 May 2017 | Read review
“Breakfast is so-so and expensive”
399petere, 11 May 2017 | Read review
“Lake(river) side rooms will be much quieter than highway-side.”
michaelmS4081JX, 30 Apr 2017 | Read review
“Ask for a room in tower that faces the water.”
  • View from 7th floor hotel room Holiday Inn Austin Town Lake
Don_Chattanooga, 5 Apr 2017 | Read review
“Pick the lake side, not the I 35 side.”
RayN800, 27 Mar 2017 | Read review
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HolidayInn.com
US$120* /night
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Expedia.comUS$120
TravelocityUS$120
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Prices are for 1 room, 2 adults
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