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Doubletree by Hilton Hotel Austin

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#63 of 197 Hotels in Austin
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1 room 2 adults 0 children
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Doubletree by Hilton Hotel Austin
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1,150 Reviews from our TripAdvisor Community

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Showing 1,139: English reviews
leander, United States
Reviewed yesterday NEW

Beautiful rooms and the most outstanding customer service you will ever find! I have been staying at this hotel over 20 years. All has been good and have recommended to friends and family who have also stayed and had a wonderful time. Also have stayed at Hilton in Vegas same great rooms and customer service.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank W7683FJdenises
Reviewed 2 days ago NEW

Original booking was for 3 nights, extended to 6. Staff was very gracious and treated me like a VIP. Special thanks to Amanda and Louise at the front desk for their hospitality. Truly top performers! Cindy and the restaurant wait staff were amazing.

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Helpful?
Thank Steve I
Aurora, United States
Reviewed 1 week ago

Very pricey for an average hotel. Food was OK. Housekeeping was definitely lacking. The "Make It Right" policy should include an apology first and then really making sure things were OK. I was disappointed in the housekeeping and frustrated not to be able to have coffee at 4 am before catching a flight due to a non-working coffee maker. The...

Review collected in partnership with DoubleTree by Hilton
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Thank Gail D
Mariano Comense, Italy
Reviewed 1 week ago

All that you need, you will find easily and comfortably. Close to the city center and really warmly inside... fitness center, jacuzzi and pool can give you the relax and confort to release your nerves after an hard work day.

Review collected in partnership with DoubleTree by Hilton
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Thank giovannidM9888VZ
Thunder Bay, Canada
Reviewed 1 week ago

This DoubleTree Hilton in North Austin is part of the Hilton empire of hotel chains that address different market segments. I acquired this room through Hotwire, at quite a reasonable rate, when I needed an extra night in Austin. When I arrived in a taxi, the woman managing valet parking in front of the main door asked if I would...

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Helpful?
Thank SeanOden
Management response:

Greetings SeanOden, Thank you for taking such time to really detail your experience with us; your feedback is very important to us as it's the cornerstone of our development and our operation. We certainly hope to see you again soon that we may further our service; as you mentioned some points of service, however small, may be lacking. Again, thank...

austin, United States
Reviewed 1 week ago

The hotel staff booked me in a room that already had a party staying in it, when I used my key to enter the room, the guest were pissed. The new room had a very hard bed and the room was dirty, the cheese and crackers were stale, the toilet wouldn't flush, the hallway was too noisy and the overall...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 262karir
Management response:

262karir, Thank you for taking the time and sharing your experience with us. I am so terribly sorry that we fell so short in service for you. From your review there are many areas of opportunity, in different departments. Please know that I've already shared your comments with our management team and we are looking into the service, maintenance, and...

United States
Reviewed 1 week ago

Rooms have gaps in windows and was there during a weekend cold snap (below freezing). Doors leading to outside balconies had large gaps in them letting in freezing air into the hallways and corridors. DO NOT STAY HERE, overpriced for the Hilton quality.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank erickE1182AL
Management response:

erickE1182AL, Thank you for sharing your feedback. It is valuable to our team and I really appreciate you letting us know about your experience. It sounds like we did not do our best to serve you and I am very sorry for the inconveniences associated with the temperature issues. We have followed up with our engineering team and are working...

Houston, Texas
Reviewed 3 weeks ago

I have been staying at the Doubletree Hilton Hotel Austin for years! As a commissioner for the state of Texas, I go quarterly to meetings, and this hotel is most conveniently located for me. In the past three years, it has undergone a major renovation. I have been a faithful guest throughout the renovation. In addition, I book Hilton monthly...

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Helpful?
Thank Manousso
Management response:

Manousso, Thank you for taking the time to review our property. I'm happy to see that you found our accommodations, and our breakfast staff/spread to be great. I am so sorry to read of the troubles that you faced during your check in as we clearly have some training to accomplish with our team. I want you to know that...

Houston, Texas
Reviewed 3 weeks ago

I had a great room at Double Tree, Austin, TX. The service was unbelievable! I had a small problem in my room and Jimmy from engineering arrived immediately to see the problem. He asked Belinda from housekeeping to help and the two of them went above and beyond what I would have expected to resolve the problem. In addition, the...

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Helpful?
Thank suzf20162016
Management response:

suzf20162016, Thank you for taking the time to share your experience. I am so glad that you had such a positive experience with us, and thank you for mentioning those employees and associates that helped create such a wonderful guest experience. Thank you again for your time and we look forward to welcoming you back! All the best, Mickey Farmer...

San Antonio, United States
Reviewed 4 weeks ago

I requested feather free, did not get it...once I asked again, they weren't very accommodating. I had to get my bags packed again and find a valet myself to change rooms. Everything is very expensive, a bottle of water was $4.00. The hotel is beautiful, but not worth the price paid. I would recommend finding another place to stay. Austin...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 575shellyg
Management response:

575shellyg, First, thank you for taking the time to share your feedback regarding our hotel. However, I am very sorry to see how we certainly did not meet your expectations. You are correct that there are many choices for hotels in Austin, and I'd like to see if there's anything that we may do to help ensure a better stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more   less 

Additional Information about Doubletree by Hilton Hotel Austin

Address: 6505 N Interstate 35, Austin, TX 78752-4346
Region: United States > Texas > Austin
Price Range: $177 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Austin 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Travelocity and TripOnline SA so you can book your Doubletree by Hilton Hotel Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree Austin
Austin Doubletree
Hotel Style:
#20 Green Hotel in Austin
#41 Business Hotel in Austin
#46 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Austin staff and other travellers.
5 questions
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San Jose, California
2 months ago
11 months ago
Moody, Texas
over a year ago

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Questions? Get answers from Doubletree by Hilton Hotel Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room with iews of interior courtyard and pool”
 of 5 bubbles 421stevei, 18 Jan 2017 | Read review
“All rooms are fine that I have been exposed to, except maybe the ones on the inside porch level.”
 of 5 bubbles Manousso, 28 Dec 2016 | Read review
“exec rooms are nice a spacious.”
 of 5 bubbles charlesd503, 29 Nov 2016 | Read review
“Floor 3 or 4 for HHonors; 6 is top of building”
 of 5 bubbles davidhO9904JZ, 16 Nov 2016 | Read review
“Courtyard pool view!!”
 of 5 bubbles 619edwinr, 1 Nov 2016 | Read review
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