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Embassy Suites by Hilton Austin - Central

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1,027 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Central
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Showing 1,022: English reviews
Bengaluru, India
Reviewed 7 May 2016 via mobile

Stayed here for 2 weeks. Close to some good restaurants and greyhound bus station.I had got complimentary refreshment drinks and breakfast. Hotel staff were friendly and very helpful in providing tips to explore the city.

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Helpful?
Thank Avinash R
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Avinash R, Thank you for coming to visit Austin and staying with us! I'm glad the staff were helpful to you and you were able to take the time to enjoy our complimentary cook to order breakfast and our complimentary evening reception. Sincerely, Jim Reist, General Manager

Houst
Reviewed 6 May 2016

Best stay away from home. Embassy Suites my choice whenever I travel. Clean rooms and best customer service in my hotel experience. #1 with me simply the BEST. If you are looking for a 5 star hotel Embassy Suites!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank corlissr2016
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear corlissr, Thank you for writing such a positive review; I and my team are very grateful for your comments. Your loyalty to Embassy Suites makes us feel very proud of our work and inspires us to keep working hard to maintain it! Sincerely, Jim Reist, General Manager

houston, United States
Reviewed 5 May 2016

check in employee did not know her job and was not very helpful. This hotel needs to be remodel the tub and floors were stained. My room was near the laundry and heard was sounded like a jet motor starting all night

Review collected in partnership with Embassy Suites Hotels
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Thank Thomas M
Mcallen, United States
Reviewed 5 May 2016

Stayed at this location quite a few times whenever i need to make trips to the area. Right off highway, and quick access. Hotel is always nice & clean each and every stay. Great environment and friendly staff!

Review collected in partnership with Embassy Suites Hotels
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Thank Mark R
Dickinson, Texas, United States
Reviewed 3 May 2016

This is an excellent hotel with many amenities -- gorgeous indoor pool and hot tub, excellent free custom-made breakfast, a free happy hour with snacks, a beautiful park on the main floor, spacious rooms, friendly and accommodating staff. We always stay here when we're in Austin -- a family favorite.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Alcestis O
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Alcestis O, What a great and nice review! Thank you! I'm glad your were able to enjoy all the amenities and that my staff took care of your needs. We truly appreciate you and your family staying with us when you are in Austin! Sincerely, Jim Reist, General Manager

Van Alstyne, Texas
Reviewed 2 May 2016

Nice hotel Hotel is nice and well-kept unfortunately other guest affected our experience would stay there again if I was back in Austin, check in staff and check out staff was very friendly and helpful

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jaykelley254
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear jaykelley, I am so sorry about the incidents that occurred while you were here. I believe your incident may have been from the pool area where older children were being extremely inconsiderate of your smaller children and their surroundings in general. If this was not the incident in question, please forgive me, but these issues about guests affecting guests...

Dallas, Texas
Reviewed 2 May 2016

I am repeating what others have said about the condition of the hotel, but feel compelled to warn others that the hotel is in a very poor state. I completely appreciate that the hotel is being remodeled in July and get that this is the solution. However, I would think twice about booking a room until this is done. The...

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Helpful?
Thank BHill0609
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear BHill, I appreciate your comments and agree that the hotel has needed the remodel for some time. The prior owners would have done it last year, but sold the hotel on June 30. The new ownership group took it over and went through a property improvement plan with Hilton (all Hilton sold properties go through this). It takes around...

CT, United States
Reviewed 2 May 2016

I stayed at this hotel for 3 months on a business trip. The staff was professional and made every effort to support my various needs over that expanse of time. the breakfast and happy hour were pleasant and well run. The pool was wondeful warm well kept and available at 5 am so that I could swim before going to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Virginia C
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Virginia, I am so glad we had the opportunity to host you during your extended stay in Austin. I'm glad you enjoyed the breakfast, pool, and reception and I hope you will stay with us on any further travels to the Austin area. We all wish you the very best and hope we get a chance to see you...

Lake Toxaway
Reviewed 2 May 2016

I have stayed in this hotel several times but it is now beginning to show a great need for renovation - which we understand is forthcoming. On our last stay, we had to change rooms because of the intensity of the mustiness in our originally assigned room. The room where we eventually settled showed aging in the furniture and plumbing...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kent R
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Kent R, I appreciate your history of staying with us and I'm glad we will be starting the project in July that will improve the condition of the property. I hope you will return and review us again when we are finished with our renovation and give us additional feedback. Thanks! Jim Reist, General Manager

lubbock, United States
Reviewed 1 May 2016

The hotel needs to be updated. My room was musty, but clean. Rusty manhole was over the bathroom. Other than the rundown appearance of the hotel, it was clean, breakfast was good, and staff was courteous.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kelli M
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Kelli M, Thank you for comments on the hotel. The renovation will be starting in July which will correct the appearance issues you mentioned. I am very appreciative of your comments regarding the cleanliness, breakfast and courteous staff! Thank you! Jim Reist, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: $183 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a lot of "views" to look at here. Just highways and cars”
 of 5 bubbles tallica21, 26 Oct 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
 of 5 bubbles UnoDos03, 12 Sep 2016 | Read review
“all rooms are good great view from ever angle i think”
 of 5 bubbles janiecon, 12 Aug 2016 | Read review
“not level 2”
 of 5 bubbles PeanutWellington, 1 Aug 2016 | Read review
“We were on the 7th floor and LOVED IT”
 of 5 bubbles 726kristinn, 7 Jul 2016 | Read review
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