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Embassy Suites by Hilton Austin - Central

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1,108 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Central
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Showing 1,103: English reviews
Dallas, Texas
Reviewed 4 weeks ago

The initial hotel room I was put in had blood on the curtains. The dressers were falling apart. Black marks all over the walls. The outlets were broken. The couch material was torn. The room had a smell. The check in/ check out staff were not friendly at all. The best part was the complimentary managers reception. Maybe it was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank jc0706
Management response:

Dear jc0706, Thank you for your review about your stay here at our hotel. I want to apologize for the invconvienances you had here. I will be going over your comments with our team to prevent these kinds of things from happening in the future. We are going through a renovation process that is transforming our guest rooms as well...

Salt Lake City, Utah
Reviewed 5 weeks ago

The suite was moldy and stunk. This hotel is being renovated with cheap repairs and won't fix the problem. Don't stay here. It is not worth the price you will pay. This is not austins premiere all suite hotel and never will be.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Spencer P
Management response:

Dear Spencer P, Thank you for review about your stay here. I want to apologize for the invconvienances you had here at our property. I will be sharing your comments with the team so that we can do a better job in the future. We are in a renovation process to where we will soon have all updated guest suites...

Reviewed 5 weeks ago

This hotel is undergoing a major renovation but its a good buy, staff is very friendly, they have a happy hour and free breakfast. Parking is free and close to the hotel, The hotel is right off the freeway and a short drive to the capitol. Overall one can't complain. The interior of the hotel is very different from what...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 851maxiep
Management response:

Dear 851maxiep, Thank you for your review about your stay here. It is good to hear that your stay was a pleasant one! I will be sharing your positive comments with our team. Thank you again for your positive feedback and we look forward to you returning in the future to our property soon! Sincerely, Tim Goodman

Louisiana
Reviewed 21 March 2017

From the August Flood/2016, Samantha moved me, & I delivered the convertible I restored. We stayed Embassy Suites/Central Austin, SXSW, we arrived before the reception, so I had consumed 2 with cigarettes. Can't recall any names, but the manager's reception staff deserve the highest of compliments & honors from this Hilton Honors members since 1981. I woke up safe and...

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Helpful?
Thank tawsr
Management response:

Dear tawsr, Thank you for review about your stay here. It is good to hear that our team made your stay a memorable one! I will be sharing your positive comments to our team here! Thank you again for your positive feedback and we look forward to you returning to our property soon! Sincerely, Tim Goodman

Joplin, Missouri
Reviewed 21 March 2017

The hotel is under renovation which I knew when I booked it, however the website made it seem as though the construction was limited to the pool. The pool was open but the entire front of the hotel and lobby are under construction. Our room smelled horribly of mildew so we requested a new room, which they quickly gave us....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank JasonandCatherinelee
Management response:

Dear JasonandCatherinelee, Thank you for your review about your stay here at our property. I want to apologize for the invconvienances you had during your stay. I will be reviewing with our team here to prevent these kinds of things in the future. We are in a full renovation and with that process we are updating our guest suites as...

Rochester Hills, Michigan
Reviewed 20 March 2017 via mobile

Should have read the other reviews before picking this place. Not only the hotel, but area around it seemed to be abandon. Looking out the window to parking lot for the large apt complex across the street was empty. Staff was just lounging around in the make shift lobby desk. Could have put some effort into it. Was sad.

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Helpful?
Thank Pokeysranch
Management response:

Dear Pokeysranch, Thank you for your review about your stay here at our property. I want to apologize for the invconvienances you had here. We are going through a renovation process that will give our hotel a more modern contemporary look. I will be sharing your comments with the team here so that we can work on improving ourselves. Once...

Austin
Reviewed 20 March 2017

I have stayed at many Embassy Suites in the past and enjoyed the experience. This hotel was under major construction during our stay (we were not notified in advance). The construction woke us up daily. Apart from the construction - staff was disinterested at best. We were often without towels, coffee etc. When you asked for anything at the desk...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank H3683SHdanielled
Management response:

Dear H3683SHdanielled, Thank you your review about your stay here at our property. I want to apologize for the invconvienances you had here. I will be reviewing your comments with our team to prevent these kinds of thing from happening in the future. I will also be contacting our reservation department to make sure they are notifying everyone about our...

Toronto, Canada
Reviewed 20 March 2017

While I was at this hotel it was under extreme construction, and I was not made aware of this prior to arrival. I would have appreciated being told in advance so that the boarded-up entrance and complete disarray of the service desk would not have been so shocking. As a first-time solo traveller to Austin, it was extremely concerning to...

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Helpful?
2Thank sarahjestevens
Management response:

Dear sarahjestevens, Thank you for review about your stay here at our property. I want to apologize for the invconvienances you had with your stay. I will reviewing your feedback with our team here to work on improving ourselves. I will also be reviewing with our housekeeping department for improvement moving forward. Please feel free to contact me about your...

London, United Kingdom
Reviewed 20 March 2017

I recently stayed here for a week and despite the hotel playing it down, it is a building site. The drilling and banging that occurred from 6am - 7pm was deafening and can be heard in all rooms. At times it was unbearable. Half of the hotel is closed off and the dust was awful. They are still charging full...

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Helpful?
1Thank ALDAV5
Glasgow, United Kingdom
Reviewed 20 March 2017

During SXSW this hotel was like a constrution site, with noisy drilling after 09:30. If you plan to stay there osver next 2 months, don't bother. Noisy drilling starts from 09:30 each morning. Rooms also got tired furnishings, particularly bathrooms.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank R5218LHneils

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Region: United States > Texas > Austin
Price Range: $185 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good views..situated next to interstate. Wi-fi intermittent. Choose a room in another hotel.”
ttravels2017, 9 Apr 2017 | Read review
“Our room was right at the elevator (facing the elevator). I'd suggest another room.”
722damiand, 19 Feb 2017 | Read review
“higher floors will have beautiful view of downtown Austin!”
rmk3a2, 2 Feb 2017 | Read review
“Not a lot of "views" to look at here. Just highways and cars”
tallica21, 26 Oct 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
UnoDos03, 12 Sep 2016 | Read review
5 of 5