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Embassy Suites by Hilton Austin - Downtown/Town Lake

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#73 of 200 Hotels in Austin
Certificate of Excellence
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968 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Downtown/Town Lake
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Showing 955: English reviews
Milwaukee, Wisconsin
Reviewed 13 April 2016

were a bit beat up. Bathrooms are small. TVs are small. I'm spoiled, so honestly there is nothing wrong with the rooms! Beds and pillows were great, dark rooms to sleep in. Son loved the pool. Exercise room ok, but not great.

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Helpful?
Thank 90rossc
SeaTac, Washington
Reviewed 13 April 2016

Great location for getting around Austin and SOCO. Easy to walk to many things. The made to order Omelets might be the best thing about this hotel ! Complimentary breakfast is ok- very basic food choices / nothing special and only a few fresh fruit choices. Hotel is over-priced during peak-demand times for what you get. This hotel looks old...

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Helpful?
Thank Molly H
San Antonio, United States
Reviewed 13 April 2016

We come here every year for Lone Star Round Up and are always super satisfied.. The staff is always prepared for this and we have not had any problems with check -in. Fresh to order breakfast is always great .. the same two staff have been there for the last 4 years and are soo nice and he is a...

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Thank Cyrena W
Houston, Texas
Reviewed 13 April 2016

I stay at the Embassy Suites on Town Lake every year for the Capitol 10,000 10K. This hotel goes out of their way to accommodate the runners. It's right on the start line. The staff is great and I have never had a bad experience here.

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Helpful?
Thank peysnana
Cleveland, Ohio
Reviewed 12 April 2016 via mobile

This hotel gives you a ton of value. The free shuttle service is reason enough to book here. The corner Suite room was HUGE. Free breakfast was nice. Free Happy hour with with wine beer & mixed drinks. The Free happy hour snacks were pretty lame compared to other Embassy Suites, but...free. Lemon water in the lobby was great after...

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Helpful?
Thank AlleyArch30
DeSoto, Texas
Reviewed 10 April 2016

The custom omelets are fabulous. The staff is always so helpful & the bartender is fun. The rooms are spacious. There is a door separating the king bed from the sofa bed in the living room but the door has to be opened to get to the bathroom.

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Helpful?
Thank Suzyq452
Singapore, Singapore
Reviewed 8 April 2016

Ideal location but needs facelift desperately. Excellent folks in the kitchen - good quality food and very approachable staff. However in the reception the staff can be more friendly and smile a little more. Giving toothpaste in plastic sachet is very poor taste & no mouth wash in the toilet? No bathrobe in the wardrobe?

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Helpful?
Thank channasumudramk
Oceanside, California
Reviewed 8 April 2016 via mobile

We typically enjoy Embassy Suites hotels and try to stay in them when we travel as they are clean & have good size rooms for families. This hotel is in a great location - easily walkable to South Congress. That's about where the good ends.... Overall the hotel needs a major upgrade & cleaning. Bathrooms were grimy and dusty, furniture...

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Helpful?
Thank Dawn W
JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town Lake, responded to this review

Dear lostinoside I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest...

Reviewed 7 April 2016

Nice and friendly staff. very willing to accommodate our needs. I'm a clean freak, so no hotel is ever clean enough. I always do a lysol wipe down when I arrive. This room was one of the cleaner rooms I've stayed in.

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Thank Kurt Z
NJ
Reviewed 7 April 2016

Pros: All suites, free full breakfast with made to order eggs, free evening cocktail reception, free shuttle within 2 miles, free wifi for loyalty members, short walk to downtown, river path. Cons: 30/night parking fee, free wifi was slow. Shuttle staff very friendly & helpful. We like to walk so didn't mind taking shuttle to downtown & walking back over...

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Helpful?
Thank Michelle219

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Downtown/Town Lake

Address: 300 S Congress Ave, Austin, TX 78704-1221
Region: United States > Texas > Austin
Price Range: $238 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin - Downtown/Town Lake 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Odigeo, Travelocity and Hotels.com so you can book your Embassy Suites by Hilton Austin - Downtown/Town Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Austin - Downtown/Town Lake Austin Texas Hotel Austin
Austin Embassy Suites
Embassy Suite Austin Downtown
Hotel Style:
#23 Romantic Hotel in Austin
#27 Family Hotel in Austin
#38 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and other travellers.
6 questions
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Tulsa, Oklahoma
Liberty Center, Ohio
over a year ago
Tyler, Texas

See all questions (6)

Questions? Get answers from Embassy Suites by Hilton Austin - Downtown/Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Indoor pool heated, parking behind hotel in structure”
 of 5 bubbles RawwDogg, 1 Dec 2016 | Read review
“Rooms on the north side have better views especially above the 4th floor.”
 of 5 bubbles 439kents, 4 Nov 2016 | Read review
“Rooms on the Congress Street side get lots of morning light, and you get a good panorama of the downtown.”
 of 5 bubbles walkerpix, 4 Nov 2016 | Read review
“Choose rooms above 3rd floor as traffic noise can be heard in lower floors”
 of 5 bubbles RhettL905, 4 Nov 2016 | Read review
“the eight floor is the best you have the downtown view!”
 of 5 bubbles yolandaarevalo16, 29 Oct 2016 | Read review
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