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DoubleTree by Hilton Hotel Austin Northwest Arboretum

Doubletree.comUS$87*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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408 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Start your review of DoubleTree by Hilton Hotel Austin Northwest Arboretum
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San Antonio, United States
Reviewed 2 days ago NEW

This hotel sets a good standard. The bar is nice, the food is good, the rooms are comfy, and the walls arent too thin. The staff is very accommodating, and if you get a chance to check out the pool, you should.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 17krysl
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear 17krysl, Thank you so much for the 5-star review! We are absolutely thrilled that you enjoyed your time with us and found our staff to be very accommodating throughout your stay. We look forward to being your home away from home the next time you're in Austin. Safe travels!

Woodside, NY
HOTEL’S FAVOURITE REVIEW
Reviewed 28 March 2017

Our friends, who were getting married nearby, chose this particular hotel for their guests' stay. And what a good choice it was! We were extremely happy with just about everything - our room, the lobby, staff and restaurant. I'm a picky vegetarian, so that is quite a compliment! I want to mention to fellow drivers that the hotel's location is...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Wind V
About Hotel's Favourite Review
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Thank you so much for the 5-star review, Wind V! We greatly appreciate your feedback and are thrilled that you were extremely happy with our hotel and staff! We hope you choose us again the next time you visit Austin.

Maywood, New Jersey
Reviewed 2 days ago NEW

The staff of the hotel are always friendly and helpful....the location is great for me. The rooms are in great condition...I have stayed here a few times and have been in different rooms each time....the hotel keeps up with maintenance.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Thomas K
texas
Reviewed 5 days ago NEW

Great staff, good room size. It was a corner room very spacious, accommodated us when we had a difficulty. Great to have complimentary Starbucks coffee. We were helped by staff and checkout time was extended Accommodations were and beautiful scenery

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank shajijiji
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Thank you for the 5-star review, Shajijiji! We greatly appreciate your wonderful recommendation and are so happy that you thoroughly enjoyed your stay with us! We look forward to welcoming you back soon.

Frisco, Texas
Reviewed 6 days ago NEW

Old and inopable property in terrible need of repair or remodeling. It was definitely not the usual standard of a Doubletree. I would not recommend this tired location. Conference center restrooms were out of order, elavator was not working and carpet throughout the entire hotel was frayed, wrinkled and in horrible shape.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank acedo1964
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Acedo1964, We are very disappointed that we did not provide you with an exceptional stay and that you were not happy with your overall accommodations. We are currently working to renovate the areas you mentioned in your review and we wish you the best in your future travels!

Chicago, Illinois
Reviewed 1 week ago

This hotel generally accomplishes what you probably need it to do. My in-laws traveled with us and they were able to book 2 rooms that had a door in-between them so my daughter could run in and out of the rooms without going into the hall. Also, there was a welcome bag from the hotel and 2 cookies. Wi-fi was...

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Helpful?
Thank David S
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear David S, Thank you for taking the time to provide your perspective on social media. We greatly appreciate your valuable feedback and will use it to improve our guest experience.

Amsterdam, The Netherlands
Reviewed 1 week ago

I stayed there for work and knew from the very beginning, that the hotel is not in city center, and you need at least 30-40 mins in traffic to come downtown. That's why I can say nothing about its location close to the highway. The hotel itself is designed in a very strange way. Half of their rooms are looking...

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Helpful?
Thank V15DKalexanderl
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear V15DKalexanderl, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations.

Boynton Beach, Florida
Reviewed 1 week ago via mobile

This hotel has a good location and is convenient for business. I liked that it offers food for breakfast/dinner. Bathrooms are quite small and the carpet in the hallways need a refresh. The staff is very good!

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Helpful?
Thank soflgirl7
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Soflgirl7, Thank you for taking the time to share your experience. We are so happy that our accommodations met your business travel needs and that our staff left a wonderful impression on you during your stay. Please come visit us again soon!

los angeles
Reviewed 1 week ago via mobile

We came here with a wedding party so the bride and groom chose this location due to its proximity to restaurants and marriage venues. We received a great group rate and the facility proved to be wonderful. The reception crew always had a smile on their face and the room was comfortable and fairly quiet unless a door slammed or...

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Helpful?
Thank beemerguy
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear beemerguy, Many thanks for recommending our hotel as a really nice place to stay! We greatly appreciate your business and are thrilled that our front desk team always greeted your family with a smile. We hope to have the opportunity to welcome your family back to our hotel in the near future. Safe travels!

Reviewed 1 week ago via mobile

The hotel had a wonderful service - above average ! The shuttle service was amazing but don't be in a hurry to get in or out because unfortunately the location of the establishment is very difficult to get in and out of due to the extension of Mopac / Hwy 1.

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Helpful?
Thank Alaster83
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Thank you for the 5-star review, Alaster83! We are thrilled that you recognized our hotel for having wonderful, above average service and will definitely pass on your compliments to our hardworking staff. Please come back and visit us again soon!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi and complimentary shuttle service with your stay. Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms - perfect for a weekend at the SXSW festival. Start the day right at our self-service coffee bar. Visit The Overlook Restaurant and the Centre Lounge, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the Centre Lounge is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and a fully equipped fitness center are peaceful places after a long day. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Austin Northwest Arboretum

Address: 8901 Business Park Dr, Austin, TX 78759-7440 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
Region: United States > Texas > Austin
Price Range: $158 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Austin Northwest Arboretum 3*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline, Hotwire, Hotels.com, Expedia, Ctrip TA, Cancelon, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your DoubleTree by Hilton Hotel Austin Northwest Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn
Hotel Style:
#62 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and other travellers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“At least some rooms look over the lobby - not sure if any rooms have a view of outside, but you could ask.”
davidsJ7313RM, 18 May 2017 | Read review
“Away from elevators”
joec363, 28 Apr 2017 | Read review
“I wish I could show you the video.”
watergirlg8, 17 Apr 2017 | Read review
“Higher floor rooms have less noise.”
882rachaelv, 13 Apr 2017 | Read review
“easy access to highways on the northwest side of town”
640ronw, 10 Apr 2017 | Read review
5 of 5
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US$87* /night
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Prices are for 1 room, 2 adults
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