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La Quinta Inn Austin University Area

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La Quinta Inn Austin University Area
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238 Reviews from our TripAdvisor Community

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There are newer reviews for La Quinta Inn Austin University Area
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Showing 228: English reviews
texas, United States
Reviewed 22 June 2016

never come back this place is unsafe, dirty and unkempt horrrible. attention is good, comfortable rooms but have to change folders are dirty. the pool is not very clean and allow people to bring liquor. for family is not good is unsafe anyone can get has nothing no insurance and parking is more insecure the town is bad there much...

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Helpful?
Thank Yina R
Lewisville, Texas
Reviewed 20 June 2016

Okay everyone, this is a long winded review but you are better off spending the time to read it than wasting your money staying here. The only positives I could find with our stay and that's stretching it were that the bed was comfortable, Wi-Fi connection was great and the pool was clean. Location: TERRIBLE. It's difficult to actually get...

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Helpful?
Thank danielwP9859DV
General M, General Manager at La Quinta Inn Austin University Area, responded to this review

danielw9859dv, As I said in our email communication, this is not the experience that we work hard everyday to provide. I'm very sorry that your family had this experience over Father's Day. We certainly appreciate all the time you spent with us and hope you'll once again consider La Quinta for future lodging.

Houston, United States
Reviewed 13 June 2016

We like La Quinta because they have a great pet policy, so we stay there often with the dog. Staff were very friendly and helpful with early check-in. Accommodations clean but worn out, especially compared to other La Quintas we've stayed in before. The key card kept deactivating which was a pain as we got locked out several times. There...

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Helpful?
Thank Brandy R
Lubbock
Reviewed 5 June 2016 via mobile

This place had a very friendly front desk! The room was clean and the towels were soft. This is the only good things I can say. The pool was dirty, the toilets were poorly maintained, the shower was very high to get into, and we could actually touch the ceiling when in the shower. The showers had horrible water pressure...

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Helpful?
Thank NavarroEst2008
LQ Customer Car... T, Guest Relations Manager at La Quinta Inn Austin University Area, responded to this review

I'm so sorry you had to experience this. We truly appreciate your feedback, and will work our hardest to make sure that this remains an isolated occurrence. I have forwarded your comments to our management team, so they are able to fix this as soon as possible. Sincerely, La Quinta Customer Care Team

Humble, United States
Reviewed 5 June 2016

The hotel is old and dated; if you arrive at night the staff is very unfriendly. All other hotels were booked and this was the only one available. I'm sure is the reason why. The room looked like more like a motel than a hotel and it was really dated. Cheap sheets and the low toilets. Look else where, before...

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Helpful?
Thank Tartanger S
General M, General Manager at La Quinta Inn Austin University Area, responded to this review

Hello, Thank you for your feedback about your recent stay. I do want to apologize about the service that was less than pleasing. If you are able to contact me so I can discuss and get more information about what happened and who was involved that checked you in I would love to address these concerns further. Please email me...

Reviewed 24 May 2016

This was a dirty room with a dirty carpet. The parking area was no well lighted, and driving in after dark there were strange people roaming around. It is on the outskirts of Austin, and no much to eat around the area. It was difficult to get to also. The staff put us in a room far from the office....

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Helpful?
Thank OakdaleJudy
General M, General Manager at La Quinta Inn Austin University Area, responded to this review

Hello, Thank you for your feedback about your recent stay with us. It looks like we failed to deliver on these expectations of a clean room and I will address these immediately with my staff. I want to apologize for the less than great stay and I want you to know I will get these dirty carpet concerns addressed. I...

Corpus Christi, Texas
Reviewed 21 May 2016 via mobile

The room was nice and clean but we had problems with the keys and people trying to get into our room. Italy have been rented to someone else also! Breakfast is bad and the breakfast area cabinets, baseboards and window ledges were filthy.

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Helpful?
Thank nathanc308
LQ Customer Car... T, LQ Customer Care at La Quinta Inn Austin University Area, responded to this review

Thank you for your feedback regarding your stay with La Quinta Inn & Suites. Our guest expectation is very important to us and when we fall short we take it very serious and strive to correct the issues. I have personally shared your review with my staff and we have implemented additional protocols to better service our guest. Bad service...

grapevine, United States
Reviewed 17 May 2016

Hotel and staff were very accommodating. Will definitely stay here again when visiting Austin. Location is close to downtown and easy to access the hotel from the highway. Very convenient location and the free breakfast was great as well.

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Thank Robert G
San Antonio, Texas
Reviewed 15 May 2016

Need a hotel for an overnight stay. Had a good stay. Basic, clean room. Plenty of parking, close to I 35. Good location.Check in was fast and easy, staff was friendly. The bathtub was high and not easy to get in and out.

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Thank jesfire415
Reviewed 12 May 2016

I've stayed at one other La Quinta Inn in Georgia about a year ago and it was gross. This one SEEMED to be quite a bit cleaner when we first checked in. We were tired from a day of flying so we just watched TV and ordered food. However, in the morning we awoke to a few roaches crawling on...

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Helpful?
Thank Rebecca B
General M, General Manager at La Quinta Inn Austin University Area, responded to this review

Hello, Thank you for staying with us and sharing your experience about your recent stay. it does look like we dropped the ball and I would like to know a little more information about getting these concerns on the bugs and cleanliness issues taken care of immediately. Could you please reach out to me at your earliest convenience as soon...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located just north of downtown Austin, the La Quinta Inn Austin University Area is only minutes from the Austin Convention Center, Texas State Capitol, Travis County Expo Center, and the University of Texas. Visit Bob Bullock State History Museum, 6th Street and the Wareho...see moreuse District, and the LBJ Presidential Library and Museum. No visit to Austin is complete without seeing the famous Congress Avenue Bats and the Star of Texas Fair and Rodeo. The La Quinta Inn Austin University Area has everything you need for a pleasant stay, including a helpful courteous staff. Spacious guest rooms come with such amenities as a free high-speed Internet access, a hair dryer, coffee maker, voice mail, HBO, movies on-demand, and video games. The hotel has an outdoor swimming pool for your relaxation. Enjoy our Free Bright Side Breakfast every morning. Located near the Highland Mall, just north of downtown Austin at the southwest corner of I-35 and Highway 290. Stay here for the Republic of Texas Biker Rally, Austin City Limits Music Festival, the Austin Film Festival, and the South by Southwest Media Festival ... more   less 

Additional Information about La Quinta Inn Austin University Area

Address: 5812 I-35 North, Austin, TX 78751
Region: United States > Texas > Austin > Hyde Park
Price Range: $84 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Austin University Area 2.5*
Number of rooms: 122
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Also Known As:
La Quinta Inn Austin Highland Mall Hotel Austin
Austin La Quinta
La Quinta Austin
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Questions & Answers

Questions? Get answers from La Quinta Inn Austin University Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the shower if you are tall - you may not be able to use it.”
 of 5 bubbles Jupitom, 9 Jul 2016 | Read review
“lower level back toward dumpster..really..did not have issues reported by friends”
 of 5 bubbles rvtraveller_10, 27 Jun 2016 | Read review
“Don't stay here”
 of 5 bubbles S1684JHrebeccab, 12 May 2016 | Read review
“Be sure to use your Corporate Lodging Card (CLC) to get the best rate.”
 of 5 bubbles cliffsiler, 22 Oct 2015 | Read review
“Try to get a room as far away from the freeway for quiet.”
 of 5 bubbles Razzman72, 8 Sep 2015 | Read review
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