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Omni Austin Hotel Downtown

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#37 of 199 Hotels in Austin
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Omni Austin Hotel Downtown
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2,568 Reviews from our TripAdvisor Community

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Showing 2,533: English reviews
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Saratoga Springs, New York
Reviewed yesterday NEW

Cold showers for two days and hotel could have cared less. Friday evening we had to shower without hot water and were told it would be fixed right away. Saturday the water was luke warm at best and Sunday morning it was cold showers again. A very unpleasant and frustrating experience. During early morning checkout, our complaint was never acknowledged.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank O1640GDpeterm
Pennington, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 26 February 2017 via mobile

This hotel never fails to impress me in every way. The staff are attentive to your every need - whether it's pressing a jacket or shining your boots (both complimentary to loyalty members), serving outstanding room service, or providing advice on local eateries. This time, there was a minor problem with the elevator, and the manager not only solved the...

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1Thank WebsterCook
About Hotel's Favourite Review
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

We are delighted to learn that our services met your expectations and have shared your comments with our staff, since we find that to be a very effective way of reinforcing hospitality-oriented job performance. Thank you for your continued patronage to our hotel. We look forward to welcoming you back during your next stay.

Pueblo, Colorado
Reviewed 2 days ago NEW

Excellent location, close to dining and drinking and the state capitol grounds. The rooftop pool was fun. We enjoyed lounging and having cocktails by the pool before dinner. Wonderful experience all around.

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Thank O6089GOthomasw
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

We're delighted that you enjoyed your recent stay, especially our rooftop pool deck. We look forward to your next visit.

Dallas, Texas
Reviewed 4 days ago NEW

The hotel itself seemed outdated. The staff was excellent. However charging for parking without telling me was unexpected. I might consider staying there again in the future. Again the parking charge.

Review collected in partnership with Omni Hotels & Resorts
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Thank P1143OHmichaelb
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

Thank you for choosing to stay with us while visiting Austin. We extend our apologies that parking fees were not clearly communicated to you at check-in. Please know that all hotels in the vicinity of downtown do charge for parking and our rates are priced competitively. We hope you decide to return in the future.

Washington, DC
Reviewed 5 days ago NEW

Was here for weekend reunion of friends, and engaged many nearby activities, including walking tours of State House, Austin equivalent of Uber to/from the LBJ Museum (Many great phone recordings available for listening at great length), Segway tours of original Whole Foods locations and other artsy parts of Austin, and so on. Friendly, helpful staff.

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Thank GeneWashington_DC
San Francisco, California
Reviewed 5 days ago NEW

The hotel is centrally located in down town Austin. The walls are super thin making it difficult to sleep at times. The service is amaxing and when they make a mistake, they are quick to fix it. The one and only complaint I have is the very very thin walls

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank faithh190
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

We appreciate your feedback and do extend our sincere apologies for the noise issues you encountered. We are happy to hear that our team members were able to rectify the issues you experienced with prompt and courteous service. Thank you for staying with us while in Austin.

Copperas Cove, Texas
Reviewed 6 days ago NEW

The service was great, and the proximity to 6th street was excellent, but the room was average, there was a loud moaning noise coming through the walls everytime someone turned on the water, and the cleaniness of the hotel was subpar. Oh and everything from the bottled water to the breakfast was crazy expensive.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank tiffanyf187
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

We appreciate you taking time to share your feedback, both positive and constructive. Thank you for reporting the pipe noise and housekeeping issues you encountered. We'll work hard to rectify these issues immediately.

San Francisco, California
Reviewed 6 days ago NEWvia mobile

Stayed at the Omni Downtown for 2 nights. The staff were friendly and the rooms clean. Situated on 8th it didn't take long to walk to 1st and had great bars and restaurants on 6th. A must to go to Coopers Pit for a Texan style BBQ. Bizarre that the hotel faces business suites but overall would recommend staying here...

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Thank Trish F
Ponte Vedra Beach, Florida
Reviewed 6 days ago NEW

tired hotel. lobby staff inattentive. restaurant food was good. room was old and tired. hotel is surrounded by aggressive homeless people. so i would not go to this hotel again because there are many other options in Austin such as the Westin and Four Seasons, which are closer to the river.

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Thank edwardbirk
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

Thank you for your comments. We do appreciate all feedback a it helps us improve our service. As for the homeless we are working with the city to try to abate this issue. Sadly Austin is overly welcoming to the homeless and our visitors are suffering. We will continue to work with city officials to better control this issue.

Chicago, Illinois
Reviewed 6 days ago NEW

I will be back to enjoy this well appointed, service oriented hotel again. This is my favorite in Austin: CLEAN rooms, FRIENDLY staff who are happy to see you and there to do whatever they can to make your experience one of a kind, and 'the little things' that make your stay better than any other option in town. This...

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Helpful?
Thank AmyKite
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this review

We're delighted that your stay was welcoming, comfortable, and clean. We think you are special for taking time to share your positive observations, and we look forward to making your next visit another memorable experience.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Omni Austin Hotel Downtown

Address: 700 San Jacinto at 8th Street, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: $271 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Austin Hotel Downtown 4*
Number of rooms: 375
Reservation Options:
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Also Known As:
Omni Austin
Austin Omni
Hotel Style:
#7 Business Hotel in Austin
#17 Luxury Hotel in Austin
#27 Romantic Hotel in Austin
#28 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Omni Austin Hotel Downtown staff and other travellers.
10 questions
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6 months ago
Houston, Texas, United States
Staffordshire, United Kingdom
2 months ago

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Questions? Get answers from Omni Austin Hotel Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing outside have a better view, but do get some late night noise as people make their way back from 6th street.”
nikpur, 30 Mar 2017 | Read review
“High rooms facing 6th street strip have low level noise, though the hotel provides earplugs in the nightstand. They were *not* needed.”
215bambig, 2 Mar 2017 | Read review
“They have a 13th Floor - you have to stay on it. - Ghosts and Such!!!”
AlishaF826, 12 Feb 2017 | Read review
“absolutely, avoid by the elevators, especially at this property”
SouthWestUSA--Bill, 28 Jan 2017 | Read review
“I asked for a higher floor for a better view”
Vinny747, 4 Jan 2017 | Read review
5 of 5