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Crowne Plaza Austin

1,311 reviews
#18 of 205 Hotels in Austin
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Traveller (117)
Room & Suite (108)
Dining (43)
Overview
  • Excellent56%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(247 reviews)
“shuttle driver”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,311)Write a Review
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Traveller rating
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All reviewsfront deskthe executive loungeshuttle drivergreat customer servicethe entire staffsmoking roombreakfast buffetnon smokingbusiness centerwandaconciergeshakaconferencedowntownihghighway
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331 - 335 of 1,301 reviews
Reviewed 11 April 2016

The hotel was nice and clean inside and outside. Charles was warm and welcoming along with Penny and Natasha. Charles greeted us and was very helpful. He told us what was around the hotel for entertainment and he also advised us about their Lounge and...More

Thank shennetah2016
Response from Randy B, General Manager at Crowne Plaza AustinResponded 13 April 2016

Thank you for your review. I always appreciate it when our associates are recognized. They all continually strive to provide top flight service and I'm pleased you enjoyed you time with us. I hope you will continue to choose the Crowne Plaza Hotel whenever you're...More

Reviewed 10 April 2016 via mobile

Had a very comfortable stay here recently. The property itself is a little dated but I felt that the service provided by the employees here went above and beyond. It is very apparent that the folks that work here take pride in their jobs and...More

Thank TexTraveler21
Reviewed 9 April 2016

The people that work here care about their jobs, and take pride in what they do. It shows from the moment you walk in the door to the moment you walk out. the Concierge, Roy was so helpful, and so genuinely nice. I hope he...More

Thank Terri B
Reviewed 6 April 2016 via mobile

it wasn't as bad as I expected considering the reviews. it was clean. bed was hard, pillow cases dingy. bathroom is tiny. hard to find parking after 7 or 8 pm. the employees were very friendly. conference room chairs were uncomfortable. no coffee available in...More

Thank Beatrice F
Response from Randy B, General Manager at Crowne Plaza AustinResponded 13 April 2016

Thank you so much for your comments in regards to your stay. I am sorry that our services were not what you expected. We take great pride in meeting all our guests expectations and we hope that you will consider us for your next visit...More

Reviewed 5 April 2016

A little outdated. Room smelled musty. The service was nice, and provided a baby bed for us pretty fast when we requested it. I just think it's a little old for the price that they're charging. Good location off the interstate though.More

Thank Will8080
Response from Randy B, General Manager at Crowne Plaza AustinResponded 13 April 2016

Thank you for taking the time to write us a review regarding your recent stay. I sincerely apologize your room was unsatisfactory. I am sharing your comments with our Front Office Manager and our Executive Housekeeper and appropriate action will be taken. We take all...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$120 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Austin
#15 Business Hotel in Austin
#43 Romantic Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$120 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Austin
#15 Business Hotel in Austin
#43 Romantic Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (117)
Room & Suite (108)
Dining (43)
Pool & Beach (29)
Amenities (21)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
maccasjg
24 August 2017|
AnswerShow all 4 answers
Response from Aussie001Sydney | Reviewed this property |
I had no trouble walking to 6th street and down to the river and over bridge to the other side.
1
Vote
Janine L
26 June 2017|
AnswerShow all 6 answers
Response from jclinttex | Reviewed this property |
Yes, the rooms are air conditioned and the controls for adjustment are guest accessible.
2
Votes
Reia_Loowiz
14 June 2016|
AnswerShow all 2 answers
Response from GMEllis625 | Reviewed this property |
I've stayed at the Crowne Plaza in Austin many, many times over the last 10 years and there has never been a bed bug problem in any of my rooms.
0
Votes
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123
Room Tips
"Request room on floor 7"
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"nice room with a small bathroom."
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"Choose an Executive King for the free breakfast and happy hour."
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"The only downside-beds are doubles. That is just crowded for 2 people. The King suite has an extra-wide King..."
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