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Crowne Plaza Austin

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Traveller (118)
Room & Suite (109)
Dining (43)
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Overview
  • Excellent56%
  • Very good25%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(248 reviews)
“shuttle driver”(16 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,334)
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All reviewsfront deskthe executive loungeshuttle drivergreat customer servicethe entire staffsmoking roombusiness centerwandaconciergeohanadowntownconferencehighway
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351 - 355 of 1,324 reviews
Reviewed 18 April 2016

It's only about a $15 Uber ride in to downtown Austin. The bed/pillows were really comfortable. It was clean. It was a bit tedious that they only supplied us with 2 shower towels to use. Although their generic "help us be more environmentally friendly" sign...More

Thank n8brown29
Response from Randy B, Hotel Brand Champion at Crowne Plaza AustinResponded 19 April 2016

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m very sorry we failed to meet your expectations. I appreciate your feedback as this is our best resource for improving. I would ask...More

Reviewed 17 April 2016

I stayed here for a conference. This was my first time to stay here. The hotel was easy to find. Check-in was very fast and efficient. Everything was in order. I loved the room. The banquet room and meeting rooms were nice. Staff was excellent,...More

Thank gab131vic
Reviewed 17 April 2016 via mobile

The moment I walked into my room I smelled something sour, like a wet towel that's been left on the floor and has grown mold (and there was definitely mold in there). My room was also unbelievably sticky because the thermostat didn't work properly. My...More

Thank Sarah T
Response from Randy B, Hotel Brand Champion at Crowne Plaza AustinResponded 4 May 2016

Please accept my most sincere apologies. I am contacting you personally. Russell Williams Hotel Brand Champion

Reviewed 15 April 2016 via mobile

I have stayed here on business. The location is fantastic, the rooms are clean and modern, and it feels like it was recently updated. Friendly staff, good exercise facilities for a business traveller, and walking distance to everything in Austin. The concierge was especially fantastic!More

Thank David S
Response from Randy B, Front Office Manager at Crowne Plaza AustinResponded 18 April 2016

Thank you for your review. I always appreciate it when the efforts of our associates are recognized. They continually strive to provide top flight service and I'm pleased you enjoyed you time with us. I hope you will continue to choose the Crowne Plaza Hotel...More

Reviewed 11 April 2016

The hotel was nice and clean inside and outside. Charles was warm and welcoming along with Penny and Natasha. Charles greeted us and was very helpful. He told us what was around the hotel for entertainment and he also advised us about their Lounge and...More

Thank shennetah2016
Response from Randy B, General Manager at Crowne Plaza AustinResponded 13 April 2016

Thank you for your review. I always appreciate it when our associates are recognized. They all continually strive to provide top flight service and I'm pleased you enjoyed you time with us. I hope you will continue to choose the Crowne Plaza Hotel whenever you're...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$113 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Austin
#43 Romantic Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$189 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in Austin
#43 Romantic Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (118)
Room & Suite (109)
Dining (43)
Pool & Beach (29)
Amenities (21)
Business Centre & Event Rooms (7)
Questions & Answers
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maccasjg
24 August 2017|
AnswerShow all 4 answers
Response from Aussie001Sydney | Reviewed this property |
I had no trouble walking to 6th street and down to the river and over bridge to the other side.
1
Vote
Janine L
26 June 2017|
AnswerShow all 6 answers
Response from jclinttex | Reviewed this property |
Yes, the rooms are air conditioned and the controls for adjustment are guest accessible.
2
Votes
Reia_Loowiz
14 June 2016|
AnswerShow all 2 answers
Response from GMEllis625 | Reviewed this property |
I've stayed at the Crowne Plaza in Austin many, many times over the last 10 years and there has never been a bed bug problem in any of my rooms.
0
Votes
Room Tips
"7th Floor executive has complimentary drinks and snacks on weekdays. Wine and beer included."
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"location and staff make me happy to stay all the time"
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"Extremely friendly and family oriented"
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"They were very skimpy with the linens, we only had 2 washcloths; we were surprised by the noise you could..."
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