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Crowne Plaza Austin

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#28 of 197 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
Crowne Plaza Austin
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1,147 Reviews from our TripAdvisor Community

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Showing 1,140: English reviews
Hewitt, Texas
Reviewed 14 March 2015

Stayed here for business and used conference room. Staff was very helpful. Overall a good experience. Looks like some work is happening in hotel which is good. Feels small and cramped in rooms and even in lobby area. Location is great, staff was excellent and room was acceptable. First two in that list are most important. Would stay here again...

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1Thank TOak8
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I am pleased we were able to make your stay successful and I hope you will continuing choosing the Crowne Plaza Austin. Randy Brunnemann General Manager

Phoenix, Arizona
Reviewed 12 March 2015 via mobile

I check in this hotel two times in a week the first time I got the executive lounge room next time I check in I got the worst room in the hotel the last room in the corridor smallest and the worst attitude from the manager on duty " James " that almost believes owner of the hotel this is...

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Thank NickT722
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Please accept my apologies for our failure to make your stay more enjoyable. I can assure you I have addressed your concerns with our Front Office management staff and we are taking the appropriate action. I hope you will reconsider and give us another opportunity to serve you again very soon!. Randy Brunnemann General Manager

Dallas, Texas
Reviewed 11 March 2015

Makale who staffed the excutive lounge was amazing! My flight was cancelled returning to Dallas due to weather which was not initially the most pleasant news. However, after deciding to spend a few hours in the lounge my mood was quite improved. She was very attentive to everyones needs while still being social and welcoming. GREAT staff member!

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Thank Robert T
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for choosing the Crowne Plaza Austin and thank you for your review. Makale is indeed a 'rock star'. She works very hard and makes it look so easy. I will pass on your comments to her. Thank you again for your review. We hope to see you again soon! Randy Brunnemann General Manager

Spring, Texas
Reviewed 10 March 2015

Hubby and I stayed at the Crowne Plaza this past weekend for a short romantic get away. We picked this hotel because of his Police Officer Discount. The hotel itself was great and the staff were very helpful. The location is not too ideal if you want to be in downtown. It's not too far from downtown but we were...

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Thank Romeo L
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I love it when our staff performed at their best and their efforts are recognized. I really hope you return often. Thank you again. Randy Brunnemann General Manager

Stowell, Texas
Reviewed 9 March 2015

Tim the hotel concierge was great! He was very helpful, kind and went out of his way to make us happy and comfortable. Check in was a little slow, but the were very kind and helpful. We have stayed here many times and have found it delightful every time.

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Thank Kristy L
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for staying with us. Please keep coming back. We appreciate your loyalty and your company. Thank you for your honest and concise review. We hope you will allow us to serve you again soon! Randy Brunnemann General Manager

Rockwall, Texas
Reviewed 9 March 2015

This hotel was great! The rooms are nice, on the small side but perfect if you are looking for a comfortable bed and a place to shower! We didn't stay in the room for anything other than that.They only offer king size beds or 2 double beds, they don't have queens. There was a nice bar where we had drinks...

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Thank Kim3900
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I am pleased our staff played a part in making your stay successful. I will pass on your comments to them. My staff and I wish you a long and happy marriage and we hope you will consider choosing the Crowne Plaza Austin in the future. Randy Brunnemann General Manager

New Jersey
Reviewed 7 March 2015

Hey, yes you've probably read that the bathrooms are small and that the décor could stand a facelift but if you want pretty go to a much more expensive place, if, on the other hand, you want personalized service, all the amenities of some of the biggest luxury names at a far more reasonable rate, do yourself a favor and...

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1Thank TonyK300
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear TonyK300, thank you so very much for your wonderful review and your kind words. Our associates will enjoy reading it. I hope you will allow us to serve you again very soon. Thank you again. Randy Brunnemann General Manager

El Paso, Texas
Reviewed 6 March 2015

Wow checked in nice hotel, but Tim the conciegn was the best! He went out of his way to make us happy and confortable. Service with a smile! Thanks!!!!!!!!!!! Going to try the shuttle tomarro, hotel is clean

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Thank Linda1234562015
Randy B, General Manager at Crowne Plaza Austin, responded to this review

I hope our shuttle met your expectations! Tim is an outstanding provider of the very best guest service at our hotel. I'm pleased you noticed his efforts. I hope you will visit us often. Thank you for your review. Randy Brunnemann General Manager

Austin, Texas
Reviewed 6 March 2015

The staff is great! From check-in to check-out they really went above and beyond to meet my needs during my stay. I had breakfast and lunch at the hotel and it was very good. We will definitely be coming back!

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Thank Renee H
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. We take great pride in providing outstanding guest service and we hope we continue to meet your expectations, each and every time you stay with us. We look forward to seeing you again soon! Randy Brunnemann General Manager

Stephenville, Texas
Reviewed 5 March 2015

Its been about two years since I last stayed at this property and I found it very much as a I left it, which is not a complaint. The rooms at this property, especially the bathrooms, are a bit small, but well appointed. Linens and towels were above average. Glassware in the rooms and a nice desk chair. The location...

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Thank notyours
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much for returning to our hotel. We appreciate your loyalty and we thank you for your review. We all hope you will continue choosing the Crowne Plaza Austin. We hope to see you again very soon! Randy Brunneman General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Region: United States > Texas > Austin
Price Range: $167 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#15 Best Value Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Austin staff and other travellers.
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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floors have access to the hotel grounds and patio furniture directly outside the room.”
 of 5 bubbles melodiec504, 28 Feb 2017 | Read review
“7th floor is very quite”
 of 5 bubbles ittybity, 24 Feb 2017 | Read review
“clean rooms and hotel”
 of 5 bubbles harolddoraflenoy, 4 Feb 2017 | Read review
“the rooms on the side of the highways can be a little noisy if you don't have the a/c fan on.”
 of 5 bubbles 651wesleyy, 11 Jan 2017 | Read review
“I have stayed here but once so I don't have a clue.”
 of 5 bubbles Arnold_Ziffel, 12 Nov 2016 | Read review
5 of 5