2 days and breathtaking. Staff were very kind and knowledgeable. Restaurants were very good. Great hiking or just a casual walk. I saw a wedding and it was quite lovely. Highly recommend coming to Snowpine Lodge!
Unfortunately, we had a really poor experience with Snowpine Lodge; it was one of the worst sales experiences we've encountered from any business, let alone a 4-star hotel. We had the following happen with the events manager: - She canceled 2.5 hours before our appointment. On 6/25, I scheduled time with her to see the space while we were visiting from out of town. My parents were driving up to see the space with us and I emailed the events manager to confirm the time two *days* before our tour. She didn't respond for those two days, but instead canceled 2.5 *hours* before our appointment and stated "no one else on the team" but she can give tours. - She ghosted us. We rescheduled with her for the following Saturday after canceling our other plans. We got there and the front desk team said she wasn't there. We waited 25+ minutes while they called another staff member, who had left for the day, to come back to the lodge to give us a tour. This was frustrating for two reasons: first, because she just didn't show up to the meeting and second, because someone else gave us a tour which she had stated wasn't possible days before. We felt lied to and unappreciated. We found out from the staff she had Covid, but even so, she could have communicated that to us and made a plan with other staff to take over. Instead, she just didn't show up or let us know. - Finally, she was unresponsive. We were willing to overlook being canceled on last minute and ghosted after rescheuling because we wanted to make it work. That was a mistake. It never got better. We had to practically beg her to give us information on dates, pricing, amenities, etc. She took 7+ days to respond to emails - if she would respond. This is just not acceptable from a business. - Last, we reported our experience to the General Manager and Sales Director, and they simply didn't respond. Maybe they're busy or they just don't care about guest experiences - either way, it's not cool. Overall, it was a terrible, unprofessional experience that left us feeling confused and frustrated. We were prepared to spend tens of thousands of dollars with them for an event and unfortunately, they just don't have the experience to deliver for customers. I was super disappointed by their actions. Bottom line: For others looking for a venue, look somewhere else - it's just not worth dealing with the staff when they provide an experience like this for prospective customers.…
Recently rebuilt and expanded Alta lodge. About six floors with very nice central spaces with fireplace on each floor. Couples swings on one balcony; gas fire pit wine patio on another. Nice game room. This is summer, but the ski locker room was real nice. Great views from all floors. We had a top floor balcony which was beautiful and private - but MJ smoking below or around us morning and evening lessened (our) joy. The walls are very thin and toilet vents are basically an intercom system to adjacent rooms - no fan. Very nice bar and restaurant. My restaurant review did not post - but it was excellent. All employees wore a mask and kept their distance. Super attentive but not pushy.
Had a wonderful vacation to Alta in April with kids. Snowpine was fantastic- can’t beat the location, friendliness of the staff, food, pool/hot tub or hotel. From the first phone call to book the room they were extremely helpful and booked transportation, dinner reservations, helping with ski lessons etc. Also, the staff at Snowpine had the highest level of safety the entire time which was extremely reassuring. We never saw a single staff member with mask off or inappropriately placed. Wholeheartedly recommend and look forward to going back!
This has to be one of our new favorites. The location is perfect, the small details like ski lockers that dry boots and gloves is impressive, not to mention the cookies and hot cocoa waiting for you when you return from the private lift to your ski in ski out hotel. The service was super friendly from the moment we arrived the hotel staff was great and made us feel right at home. Pool and hot tub have great views of the slopes. The food and drinks were great and we never felt like we needed to leave to go eat somewhere. We will be back as this is one of the best