Very nice people working at this property. The hotel is in excellent shape,probably had a face-lift recently.The suite was a bit disappointing,in that there was only one TV in the sleeping quarters. We request a suite for our Family to enjoy their preference in the living area,normaly with a TV, and the sleeping area with a TV. It was akward to try to comfortably watch TV on the bed on a chair,been much better with a larger TV in the living quarters.My wife had a minor incident in the parking lot with a reveler but fortunately no big deal.The breakfast was your typical fare for Choice Properties.The employees do have a vested interest in their guest and make sure the room and the anemities are up to par. Nice hotel,great employees who genuinely care about their guest.
This hotel has strict regulations concerning cancellations. I had three days to travel from central pa to Atlanta for a funeral. On the way back we had a reservation for this hotel. We followed google maps and a Comfort INN was at the exit we were directed to get off at. After a rough couple of days, we were tired and thought the INN was our Comfort SUITES. The INN and surrounding area looked awful to us, so we decided to try to get a refund, not realizing it was not the correct hotel. We Never saw the SUITES hotel. Customer service for Choice hotels could not help us. I called the manager on the following Monday, and, in spite of my personal circumstances, she stuck to the policy. I understand that in business the bottom line is what counts, but a manager must realize that they stand to lose more than the price of a one night stay if they are totally heartless with their strict policy. I can provide a copy of the obituary, if necessary. I now, and for quite a while into the future, will not only remember this, but inform my coworkers to avoid this hotel completely. That is a promise. Just an FYI, the comfort suites in Salem, va has a much better manager.…
This is an exceptional Comfort Inn that is owned by someone who really cares about the customers and the experience they have while staying here. What a great and attentive staff, led by Kate their manager. You'll be happy if you choose this hotel.
I attempted to cancel a reservation here (over a week prior to my trip) due to having a medical condition which prevented me from making the trip. They refused to cancel the reservation and will be taking my money anyways. Any company that will not make exceptions for those with medical conditions should not be supported.
This Comfort Suites got an "A" from us. The room was huge & clean. The front desk staff was pleasant & gave a good restaurant recommendation. This is what we expect & got from a Comfort Suites. Thank You.
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