We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsvan dornmetro stationfree shuttlefront deskroom was cleanwafflesshuttle servicedc areafree breakfastking suiteoutdoor poolcomfortable staywater pressurethe breakfast areahot breakfastfresh fruitstaff was very friendly and helpful
As Choice members, we were upgraded to a suite. Although there was only a shower, it was a bath and a half, perfect for our teenager. He was able to close the bedroom door and have his own private space and commode. Our king bed...More
Response from Mgmtteam, General Manager at Comfort Inn & Suites AlexandriaResponded 30 August 2017
Thank you for staying with us on your recent trip. We appreciate your being a Choice Privileges member and are glad to hear that you appreciated the complimentary upgrade to one of our one bedroom suites. Yes, most of the suites have showers but we...More
Betty, at the front desk in the evenings, was the picture of excellent customer service. We were treated poorly by DoorDash and she made up for it. Didn't have to. She chose to. We were shorted an item we ordered and she offered that item...More
Thank Everett M
Response from Mgmtteam, General Manager at Comfort Inn & Suites AlexandriaResponded 14 August 2017
Thank you for staying with us and thank you for letting us know about the great customer service that Betty provided, we will certainly recognize her.
We hope to see you again on a future stay.
We stayed here two nights to do some sight seeing. The hotel van took us to the metro and picked us up without incident and much appreciated.
Left may cell phone and the Manager, Ms. Guenther (spelling?) promptly returned it by mail. Thank you so...More
Thank margaret d
Response from Mgmtteam, General Manager at Comfort Inn & Suites AlexandriaResponded 5 August 2017
Thank you for staying at our hotel. We appreciate your letting us know about your stay and are happy to hear that our complimentary shuttle to the metro was a beneficial amenity for you.
Glad we could get your cell phone back to you quickly....More
We stayed here during our vacation to Washington DC. The hotel was clean and very accommodating. It had a shuttle to take you to the metro and pick you up when you got off the metro which is a service in itself. It is within...More
Thank deidre j
Response from Mgmtteam, General Manager at Comfort Inn & Suites AlexandriaResponded 29 July 2017
Thank you for your very kind comments about our hotel. It is great to hear that you enjoyed your stay, we hope you decide to come back again on a future trip to our area.
Thanks for staying with us.
Last summer the rooms were better looked after (painting and maintenance) and the people in charge were more "guest friendly", offering upgrades because of long stays....
Not this time, maybe I should just ask for it...More
Response from Mgmtteam, General Manager at Comfort Inn & Suites AlexandriaResponded 26 July 2017
I am very sorry that you feel that our rooms are not as well kept as when you stayed with us for two nights last August. We will certainly have our housekeeping team check the room you are staying in right now to ensure everything...More
Response from Mgmtteam | Property representative |
At check in our accounting system will automatically authorize your credit card for approximately 10% over the amount of your rooms charges. We only process a charge if you actually charge something to your room but most... More
At check in our accounting system will automatically authorize your credit card for approximately 10% over the amount of your rooms charges. We only process a charge if you actually charge something to your room but most banks don't differentiation between an authorization and a charge and will likely show it as a charge until it is released by your bank 2 to 5 business days after you check out.
If you use a debit card this will directly impact your bank balance until your bank clears the authorization so it is important to know the difference between a credit card and a debit card. Unfortunately, banks will tell you a debit card and a credit card work the same but this is not true.
Thank you for asking, we hope you enjoy your trip.