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Courtyard Alexandria Pentagon South

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413 Reviews from our TripAdvisor Community

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Showing 409: English reviews
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Milwaukee, Wisconsin
Reviewed 2 weeks ago

Great Stay, Very friendly service at Bistro. Felt like home, very cordial and professional service during breakfast and Dinner, especially Manna during morning breakfast session and another gentleman (don’t know his name) during evening operation. Will look forward for another pleasant stay.

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Helpful?
Thank kamalgkv
HHGBGM, General Manager at Courtyard Alexandria Pentagon South, responded to this review

kamalgkv, Thank you for taking the time to share your recent guest experience while a guest of our hotel. It is great to see that our services and amenities were to your liking and that Manna and the Bistro staff made a positive impression. Your kind words will be shared with the team and we look forward to seeing you...

Mt. Pleasant, TX
Reviewed 2 weeks ago

Spent a couple of nights here while visiting DC. Very convenient location just across the river from DC. Since it was close we left our car in the free parking garage and took Uber into town each day. We had a suite on the 8th floor which gave us a great view of the DC skyline. The rooms were very...

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Helpful?
Thank Frank H
HHGBGM, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Frank H, Thank you for taking the time to share your recent experience while a guest of our hotel. I am pleased to see that our location, services and amenities met your needs and your accolades have been shared with both Dawoud and Khristien. Thank you for being our guest.

West Springfield, Massachusetts
Reviewed 4 weeks ago via mobile

Stayed here for 2-day training for work because about a mile from training office. Room was big and clean. Light breakfast and Starbucks coffee available for sale in lobby in the morning. Fitness center adequate but TV hard to watch when on machines. Not too much within walking distance but good location if you have a car.

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Helpful?
Thank travlin_fam5
HHGBGM, General Manager at Courtyard Alexandria Pentagon South, responded to this review

travlin_fam5, Thank you for taking the time to share your recent guest experience! We appreciate your kind words and look forward to seeing you again in the future. Best regards.

Springfield
Reviewed 13 February 2017 via mobile

Booked a two night stay at the Marriott Courtyard Pentagon South. This property is actually in Alexandria VA, several exits south of the Pentagon on I-395. Jewish lobby with the Bistro but rooms need some updates. A bit noisy as the property sits adjacent to I-395 and near a fire station and hospital. Parking $21.00 per day is uncalled for...

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Helpful?
Thank Gardner S
HHGBGM, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Gardner S, Thank you for the feedback. I am sorry to hear that our Alexandria location was not to your liking, as many of our guests appreciate our proximity and convenience to I-395. We will review your comments as a leadership team to see what we can do to improve our operation, including our covered parking garage. Sincerely.

Kansas City, Missouri
Reviewed 27 January 2017 via mobile

First off, the hotel is nice enough. Location isn't great, and shuttle is inconsistent, but if you don't mind using Uber or a cab then it is not an issue. The staff, however, varied from very polite to downright useless. No one was outright rude, but simply unresponsive to simple, and common, requests. The worst part was that some irreplaceable...

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Helpful?
Thank Ivan T
HHGBGM, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Ivan T, Thank you for the feedback. I apologize for the less than spectacular experience. Staff responsiveness is something that is critical to our success, thus I am disappointed to hear that we did not meet your expectations in this regard. We will be reviewing your situation with the appropriate team members as this is an irregular occurrence. My apologies,...

Saluda, South Carolina
Reviewed 27 January 2017 via mobile

Comfortable, good service, excellent breakfast, convenient location. Daily charge for parking, and getting to garage is wonky. Nice pool indoor too. Surprisingly quiet although right beside 395. Will stay there again.

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Helpful?
Thank dcheezem
HHGBGM, General Manager at Courtyard Alexandria Pentagon South, responded to this review

dcheezem, Thank you for the wonderful review of your recent experience. We appreciate you taking the time to share your comments and look forward to seeing you again. Safe travels, Brian

Huntington, New York
Reviewed 22 January 2017

From the moment we arrived to check in, the staff at the desk were outstanding. I have to single out Edna, a front desk representative. Polite, professional, engaging, knowledgeable, very pleasant to work with. Our room was ok, noticeably clean but smaller than I'm used to for a Marriott property. Also surprising was the lack of a microwave in the...

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Helpful?
Thank ChubbaHill
HHGBGM, General Manager at Courtyard Alexandria Pentagon South, responded to this review

ChubbaHill, Thank you for taking the time to share your experience. I am pleased to see that Edna took good care of you during your visit. Conversely, please accept my apology for the challenges you experienced with the hotel courtesy shuttle. Your comments will be used as a training tool in order to avoid a similar scenario in the future....

Tampa, Florida
Reviewed 30 December 2016 via mobile

I stayed for a week. The pricing was very good compared to the surrounding market. Garage parking is available for $20 a day. The staff was awesome and felt like family. The manager was engaged and interacted with guests. The breakfast buffet was very good with a wide selection for only $12.95. The lobby was nice and modern. Although the...

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Helpful?
Thank ResortMike
Management response:

Thank you for taking notice of our customer service and the staff. They pride themselves on taking care of guests.

Reviewed 23 December 2016 via mobile

When I checked in the hotel, the staff at the reception desk were incredibly friendly and helpful. They made my day even brighter by letting me know I had been selected as their "Guest of the Day" and upgraded my room to a beautiful and spacious suite! Very cool! I had dinner and breakfast in the hotel lobby and the...

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Helpful?
1Thank TravelingMap
Management response:

Thank you for the glowing review. The team here works very hard to ensure all of our guests are well taken care of and it sounds as though we hit the mark. It was our pleasure hosting you and we hope that you will return the next time your travels take you to Washington dc area.

Schertz, Texas
Reviewed 10 December 2016

Had another great stay. My 11th floor room was comfortable and clean. Food was tasty and shuttle service was timely and convenient. I choose to stay here whenever I'm in the area because I always feel comfortable and welcome. The staff goes above and beyond to provide the best customer service. Edna and James at the front desk, Mana, Mila,...

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Helpful?
Thank Rose M
Management response:

Thank you so much for taking the time to provide me with this valuable feedback. I am thrilled to know that our staff left their mark on you.I am pleased to hear that you will return and the team here looks forward to seeing you again

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Courtyard Alexandria Pentagon South is located in Alexandria, VA. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel. The Courtyard Alexandria Pentagon South hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 

Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Region: United States > Virginia > Alexandria
Price Range: $179 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Alexandria Pentagon South staff and other travellers.
2 questions
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San Francisco, California
over a year ago

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Questions? Get answers from Courtyard Alexandria Pentagon South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors are best and quieter. I prefer rooms facing market versus those facing the interstate.”
 of 5 bubbles RoseM721, 10 Dec 2016 | Read review
“Be aware that a lot of young sports teams use this hotrel.”
 of 5 bubbles gayee2013, 6 Nov 2016 | Read review
“Even numbered rooms are cooler”
 of 5 bubbles williamrdavis2, 19 Oct 2016 | Read review
“Choose a different hotel.”
 of 5 bubbles adventuresrus2016, 26 Sep 2016 | Read review
“every floor was typically quiet”
 of 5 bubbles ghebreb, 12 Sep 2016 | Read review
5 of 5