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BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
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939 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pentagon Hotel - Reagan Airport
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Showing 875: English reviews
Grand River, Iowa, United States
Reviewed 5 June 2015

Motel style, older needs major repairs. But clean and good daily housekeeping of rooms. Free van transport to and from Pentagon city metro (blue and yellow line connections) 6am to 10 pm, every 1/2 hour (plenty of shopping (even Costco) and restaurants at the drop off spot. And also free transport to and from Reagan Airport. Drive Daniel (Danny) especially...

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Helpful?
3Thank Susan S
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for your review. I really appreciate you taking note of team members who provided a memorable experience for you. I will be certain to commend Daniel and Gabriella on making a lasting impression. That is what we strive for with every guest we encounter. I'm glad that you enjoyed our shuttle service and the selection at our new...

escondido
Reviewed 4 June 2015

We are budget travelers and usually spend 1/3 the price of this motel, but in and near DC, our usual price range does not exist. This was one of the most affordable hotel/motels I could find, so my expectations were rather low. I was pleasantly surprised. The Motel is easy to get to by car, right off the freeway. A...

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2Thank eegrmom
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for your comments. I am so pleased that you found value in our location, shuttle service, large rooms and complimentary breakfast buffet! We just started our new breakfast menu last week and I am excited to get a great review regarding our new items and selection. I can't wait to share your comments with our breakfast team, they...

Idaho Falls, Idaho
Reviewed 2 June 2015

I had stayed here late last year on business. Reason? Price. Definitely saved the company money but with DC traffic - takes forever to get downtown. The rooms were outdated and all details were old or needed repair. Tile junctions were off, grout uneven, even the light plate by the door was physically cut in half to fir that small...

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Thank Endurazone
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

I'm sorry that you encountered the noise issues you mentioned in your review. Our convenient location makes us a regular stop for middle and high school bus groups and this week is no exception. I will speak to the tour coordinators about early morning noise. Due to our ongoing renovations, we also have painters and construction crews working throughout the...

Reinholds, United States
Reviewed 1 June 2015

Although not greatly disturbing since the guests next to our hotel room were very considerate, the walls were very thin and we could hear all conversations from the other room, to include a telephone conversation and the TV. The other guests were speaking at a moderately low level and still we could hear them. They were considerate and by 10:00...

Review collected in partnership with Best Western
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1Thank Joyce S
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for your review. Our housekeeping team works hard to keep our rooms in good shape and I'm very sorry that you did not find that to be the case in your room. We are hoping to begin guest bath renovations later this year but will certainly address your concerns immediately. It's always of great value to hear from...

Portland
Reviewed 31 May 2015

The photo's of this hotel do not represent the actual condition of the property. The rooms are old, in need of a refresh. No elevator to the 2nd floor rooms and the stairs are steep. The drapes are not room darkening so you are sleeping in a bright room. The ac unit does not cool the room and the refrigerator...

Review collected in partnership with Best Western
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Thank Kimberly K
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

I am sorry that you had some issues with your room while visiting us. We should have been able to fix your air conditioning and refrigerator before you arrived. Please accept my apologies. We are in the midst of property renovations and updates. We are painting the exterior and updating all exterior lighting. As you mentioned, our pool has been...

Grove City, United States
Reviewed 26 May 2015

The air conditioning in our room worked poorly and there was no remote for our TV when we checked in. We had to wait to check in as the rooms were not cleaned by check in time. There was a group of people in the lobby waiting to be checked in. On the good side the bed was comfortable, the...

Review collected in partnership with Best Western
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Thank Sharon K
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for your review. I apologize for the initial concerns you had upon your arrival. We are always working toward improving our service and appreciate seeing our operations from the guests perspective. We look forward to providing you with an exceptional experience on your next visit.

Reviewed 25 May 2015

Was very good for the money. The breakfast each morning is a big plus. The shuttle was nice to get to and from metro. The only bad side was there is not a lot of places to eat within walking or driving distance without getting on interstate

Review collected in partnership with Best Western
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Thank 952billiej
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for sharing your thoughts. We strive to create a clean, friendly and inviting experience for a good value. I am glad that you enjoyed our hot breakfast buffet and free shuttle service. We are only minutes from the Shirlington dining and entertainment district, but a short car ride is required. I hope that you will come visit us...

massachusetts
Reviewed 21 May 2015

This is the second time my husband and I have stayed at this property. We booked through booking.com and called to confirm our reservation a few days before the arrival date. They couldn't find our reservation but booking.com provided excellent customer service and had it worked out quickly. The customer service attendant promised us an upgrade for our trouble. When...

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Helpful?
Thank tracylee59
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for taking the time to write a review. I am sorry that we were unable to meet and exceed your expectations, but thank you for the kind comments regarding the housekeeping and breakfast teams. I will be certain to share them. We use all comments, good and bad as a method for improving our overall service. Thank you...

Washington
Reviewed 21 May 2015

Where to begin? Perhaps the strong smell of urine in the walkways was a clue to the attitude of the management. There are no elevators so I had to drag my bags up steep stairs. When I got to the room there were no available outlets to plug in my chargers without unplugging some important device. The noise from the...

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2Thank Sugarman4084
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for sharing your thoughts. I can guarantee that the management team of this hotel is very engaged in how it runs, the cleanliness of the rooms and property as a whole. While there are no bars or restaurants on property, we do provide a free shuttle service to Pentagon City and Reagan National Airport. I appreciate hearing from...

Bath, England, United Kingdom
Reviewed 20 May 2015

This was in a good location, just off the I-395. Easy to reach Arlington Cemetary and close enough to links to the centre of Washington. There is ample parking. The room was spacious and clean with comfy beds. There is no elevator so if you struggl on stairs it is best to prebook a ground floor room as it seems...

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Thank Emma M
Tad S, General Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review

Thank you for your review! I'm sure other guests will appreciate your advice regarding pre-booking a ground floor room if you prefer to not use the stairs to the second floor. Our team takes pride in providing a comfortable, clean room, friendly and efficient service and an exceptional breakfast experience. I am happy you were able to appreciate our hard...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Airport Transportation
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, a business center, Full Hot American breakfast daily, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 

Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Address: 2480 S Glebe Rd, Arlington, VA 22206-2576
Region: United States > Virginia > Arlington
Price Range: $123 - $1,823 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pentagon Hotel - Reagan Airport staff and other travellers.
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Cedar Rapids, Iowa
6 months ago
Vandalia
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN Pentagon Hotel - Reagan Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“second floor away from roads for quiet”
 of 5 bubbles geeLongIsland_NY, 26 Oct 2016 | Read review
“They all seemed equally nice.”
 of 5 bubbles David-Travels2, 18 Oct 2016 | Read review
“Choose a main floor room as there is no elevator.”
 of 5 bubbles JPMMJM, 11 Oct 2016 | Read review
“rooms 236-268 or 301-336 for quieter rooms (street or freeway noise)”
 of 5 bubbles , 7 Oct 2016 | Read review
“Don't go. There are _much_ better options for slightly more $.”
 of 5 bubbles MartinM916, 20 Sep 2016 | Read review
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