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DoubleTree by Hilton - Washington DC - Crystal City

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2,645 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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Showing 2,558: English reviews
Brooklyn, United States
Reviewed 23 March 2016

Hotel staff greet you as soon as you step through the door. Superb service, clean and peaceful. When in town I always try to stay here because of the service. A plus is always free parking on the street on the weekends. walking distance to the mall and about a 10 min cab ride into dc.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jasmine H
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. It is rewarding to read that the great service made such a positive impact on your stay experience. We really enjoy welcoming back familiar faces, so it is nice to see you when you return. Great tip that on Saturday evenings after 6pm, there is limited complimentary metered parking. Thank you again for your...

Waterdown, Canada
Reviewed 22 March 2016

A great place to stay for seeing major sites a 10 minute cab ride for $12.00 is the way to go or get a free shuttle to subway at even less cost. Large hotel with nice revolving rooftop restaurant offering great views of DC and airport and food was quite good and reasonably priced Staff was courteous and very helpful...

Review collected in partnership with DoubleTree by Hilton
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Thank Julian P
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. We are so fortunate to be in a location that can offer the DC experience for less than the DC price. Due to being the closest Virginia hotel to Washington DC, we can offer stunning views from many of our guest rooms as well as the Skydome. It is nice to read that you...

USA
Reviewed 22 March 2016

This property has both positives and negatives. First the positives: 1) very close to the airport 2) walking distance (10 minutes) from the yellow line metro (Crystal City stop) 3) bedding was very comfortable 4) towels were high quality 5) refrigerator in each room Negatives: 1) They tried to charge me the wrong room rate. When I protested, they said...

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Thank bjhotel
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review as well as for pointing out both the positive and negative aspects of your stay. We are fortunate to be in a location that is so close to the airport, Metro, and so much more. Actually, we are closer to the Pentagon City Metro station and offer shuttle for those that prefer this to walking....

Falls Church, Virginia
Reviewed 21 March 2016

They were rude disrespectful I will never go back here ever again oh and you aren't allowed to have guest Lls the staff was rude the active manager at the time didn't know how to speak to me in a professional way so I will never stay here ever again

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tia315
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Dear tia315, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and will reach out to you to further assist. We hope that the...

Atlanta, Georgia
Reviewed 21 March 2016

This hotel is convenient to the subway, the airport and pentagon mall. The capital and monuments are just across the bridge and the pentagon is down the street. The restaurant is no frills, but there are a lot of great restaurants within a mile. The rooms are clean and spacious. Overall the hotel is overdue for renovation but has been...

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Thank Phyllis W
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your review. It is nice to read that you enjoyed our location. We are fortunate to be in an area that makes it simple for our guests to do/go to so many attractions. Our hotel recently completed a renovation and I'd love to hear more about what you feel should be updated. Our view rooms are...

Oahu, Hawaii
Reviewed 20 March 2016

Most of the staff here were excellent! They were extremely nice and helpful, especially when I ended up having to leave a small package at the front desk for another guest. The guy at the front was so nice and accommodating. My room on the 11th floor of the North tower was nice, clean, and spacious with a couch and...

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Helpful?
Thank Janis M
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for providing such a detailed review. Your comment on the staff is very much appreciated as I know they work hard to offer this impression to all of our guests. I am glad you enjoyed your room accommodations and found it to be spacious. We are looking at options to help keep the rooms that face west a...

St. Augustine, Florida
Reviewed 20 March 2016 via mobile

We stayed 4 days in mid March, a little bit of work and a little fun. We found meals in the lobby restaurant and breakfast area enjoyable as well as good service with the valet. It's a short walk to a nice mall and additional dining options. They also have a shuttle to Reagan national Airport and the metro.

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Thank sdf66
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for sharing your experience. It is always great when our guests can have some fun while staying with us on business. I am glad you enjoyed the meal options provided and appreciate you recognizing the service offered at the valet. Many of our guests enjoy having the option of walking to the Metro/Mall or taking the complimentary shuttle....

Long Beach, California
Reviewed 19 March 2016

I was very pleased overall with my stay at this Hilton Garden Inn. HGI's are one of my favorite brands, especially for short stays. I found my room bigger than normal for an HGI, and I was on the top floor so it had very tall ceilings, too. My only critique was that the carpets were somewhat worn and stained,...

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Helpful?
Thank Jeff D
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. While I appreciate the review, I believe you posted it to the wrong property. It is nice to read about your positive stay at the Hilton Garden Inn! Thank you again for your review and we hope next time you will stay with us. As always, I invite anyone reading my responses to contact me...

Tampa, Florida
Reviewed 19 March 2016

I want to thank Veronica and Erika for being super stellar when checking in on Thursday!!! It is always such a pleasure having such service. I want to say thank you to Vincent for going above and beyond to make sure our event went smoothly and accommodating our request. There was a huge discrepancy with the sales department when booking...

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Thank Sandy B
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. Veronica and Erika are fantastic team members and we are lucky to have them welcoming our guests. Vincent works hard to ensure all events in the hotel go as smoothly as yours did. It is rare for a discrepancy to occur as everything is contracted and detailed prior to the event. My apologies that...

Reviewed 19 March 2016 via mobile

The place is really big and really nice with a great location. We were here for a cheer competition at National Harbor. I location was pretty convenient minus the traffic. Traffic is a NIGHTMARE. The staff was for the most part friendly and attentive. They did however have very little patience for rowdy cheerleaders. I think when you book a...

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Helpful?
Thank spryttle
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. It is nice to read that you enjoyed your stay with us. Yes, the traffic in the DC area can be tough, especially during the peak travel times. In non peak travel times, getting to National Harbor is simple; a 20 minute ride. However, in traffic it can be a hour ride. We try...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 

Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Dr, Arlington, VA 22202-2891
Region: United States > Virginia > Arlington
Price Range: $199 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton - Washington DC - Crystal City staff and other travellers.
32 questions
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Columbus, Ohio
9 months ago
Jacksonville, Florida
Easton, Maryland
1 month ago
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over a year ago

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Questions? Get answers from DoubleTree by Hilton - Washington DC - Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wi-if is free if you enroll in the Hilton Honors Club. Self-parking fee is $30 nightly. There is 12-hour metered parking on the street.”
 of 5 bubbles churchmusiclover, 19 Mar 2017 | Read review
“Try to get a city view if possible”
 of 5 bubbles Babsan01, 6 Mar 2017 | Read review
“The 4th-floor rooms are quieter rooms but they are ONLY FOR HILTON HONORS MEMBERS.”
 of 5 bubbles 323ethanl, 27 Feb 2017 | Read review
“Pay the little extra for a city view King Suite, worth every penny.”
 of 5 bubbles footballfrk, 24 Feb 2017 | Read review
“Dont book, because the staff doesnt give a damn about you!”
 of 5 bubbles L3886DNannh, 21 Feb 2017 | Read review
5 of 5