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It's a typical Holiday Inn with all the standard amenities. The things that stood out the most were the lack of mini fridge and a safe in the rooms. However, the hotel staff was gracious enough to provide a fridge at the request.
Lovely stay, staff were friendly and happy to help. I had some problems with credit card authorisations after our stay and found the phone staff weren't that helpful or friendly but the staff I dealt with in person were all wonderful. Really convenient location, right...More
Thank Madison M
Response from HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal CityResponded 15 September 2015
Dear Madison M,
We appreciate your kind words and positive feedback for our team; we are very pleased to see that the convenient location and friendly staff all made for a great experience. They work hard to ensure our guests are comfortable and have a...More
Got a great rate on Hotwire. Front desk folks very friendly. Easy walk to the Crystal City Metro Stop or the shuttle will take you if available. Looks as if it has been refurbished. Safe neighborhood to walk. All good with stay!
I understand that the hotel meets the theorethical criteria to be 3 stars (it has the amenities, etc). However, reality is different: rooms are big and have fridge, coffee maker, free internet but the carpet is sticky dirty! They claim the hotel was remodeled early...More
Response from HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal CityResponded 14 September 2015
Thank you for your recent stay with us. We appreciate the time you took to review our hotel. We regret that we fell short in delivery. We have taken your review seriously and will address every member of our team in an effort...More
Ok where to begin the trip was for my daughter and myself to spend a weekend together in DC before school, booked hotel excellent price / value I highly recommend upgrading to include breakfast, when we checked in nothing special front desk clerk friendly enough...More