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The Ritz-Carlton, Pentagon City

1,649 reviews
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Traveller (487)
Room & Suite (140)
Dining (55)
Overview
  • Excellent66%
  • Very good23%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“pentagon city”(275 reviews)
“club level”(91 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,649)Write a Review
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1,618 results
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1,037
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1,037
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Show reviews that mention
All reviewspentagon cityclub levelturn down serviceshopping mallmetro stopfashion centrelarge malleasy accessdc areawonderful stayfitness centerhotel restaurantreagan airportindoor poolconvenient locationcrystal cityrc
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1 - 5 of 1,618 reviews
Reviewed yesterday via mobile

The hotel is top notch. We are returning guests at this hotel. Truly amazing service especially at the club level. We can't wait to return. Kids had a great time in the indoor pool. Lot of restaurants nearby too.

Thank Sanket G
Reviewed 1 week ago

I loved my experience of staying here. Everything was just perfect. The check in was extraordinary and so was the concierge . The rooms were clean, TV channels were great. The bathroom was impeccable and so were the bathroom amenities. The staff addressed me by...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank gopalr878
Response from Manuel M, General Manager at The Ritz-Carlton, Pentagon CityResponded 1 week ago

Dear gopalr878, Thank you for your recent five star review of the Ritz-Carlton, Pentagon City. I was thrilled to read how you enjoyed our amazing staff and facility. Thank you for sharing your experience with our future guests and we are certainly looking forward to...More

Reviewed 1 week ago

The Ritz is always on top of their game. As many times as our family has stayed at this hotel chain, we have never been disappointed with the over all service and staff!! Also, the club level is such a delight.

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank wandal927
Response from ManuelMartinezG, General Manager at The Ritz-Carlton, Pentagon CityResponded 1 week ago

Dear wandal927, Thank you for sharing some wonderful compliments regarding our service, staff, and club level. We thank you for taking the time to share your experience and look forward to welcoming you again soon. Best Regards, Manuel Martinez Garcimartin General Manager

Reviewed 1 week ago

Marriott has various levels of hotels and you can expect the type of service by the hotel name. JW Marriott, Marriott, Residence Inn, Courtyard, etc. In that spirit, the Ritz needs to rename this property the Ritz Inn. It just falls short in service in...More

Thank HappiTravelerChicago
Response from ManuelMartinezG, General Manager at The Ritz-Carlton, Pentagon CityResponded 1 week ago

Dear HappiTravelerChicago, Thank you very much for your feedback. I apologize that we have fallen short of delivering the high level of service that we promise. I would appreciate the opportunity to speak with you further in regards to your stay, should your time allow...More

Reviewed 1 week ago

The Pentagon City Ritz-Carlton is wonderful for families and business travelers alike. We love the friendliness of the staff, the fitness center (I especially love the steamroom and sauna; our kids love the pool), the proximity to DC and surrounding area (metro attached to mall),...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank B3511AHlisao
Response from ManuelMartinezG, General Manager at The Ritz-Carlton, Pentagon CityResponded 1 week ago

Dear B3511AHlisao, Thank you for your 5 star review of the Ritz-Carlton, Pentagon City. We look forward to welcoming you back. Best wishes, Manuel Martinez Garcimartin General Manager

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$191 - US$495 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Arlington
#7 Romantic Hotel in Arlington
#7 Business Hotel in Arlington
#8 Family Hotel in Arlington
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$191 - US$495 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Arlington
#7 Romantic Hotel in Arlington
#7 Business Hotel in Arlington
#8 Family Hotel in Arlington
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (487)
Room & Suite (140)
Dining (55)
Pool & Beach (2)
Hotel & Grounds (277)
Bathroom (52)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Keny1
24 August 2017|
AnswerShow all 2 answers
Response from FlightTime27 | Reviewed this property |
Sometimes I get a pre-arrival email. Lately, I get an option to connect with the hotel directly using the RC app. If you have a special request just simply call ahead.
0
Votes
yeseniasb
29 June 2017|
AnswerShow all 2 answers
Response from T_bough85 | Reviewed this property |
There is an indoor pool which is heated. It is a shallow pool 4-4 1/2 ft deep the whole way so no diving or anything like that. Decent for making laps or just wading around. Hotel would be alright for children I believe... More
2
Votes
Jason T
12 June 2017|
Answer
Response from PnSfromLA | Reviewed this property |
The mini fridge is for the mini bar and is fully stocked with items for purchase. If you need extra room, you would need to have them send up an empty fridge.
0
Votes
Room Tips
"Higher Up to see the city"
Read review
"The club level is lovely and my children say they have the best snickerdoodle cookies!"
Read review
"Rooms on higher floors have better views"
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"Any room would do!"
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