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The hotel has 4* rooms but 5* service. My wife and I have traveled all over the world and stayed in some fine hotels but have rarely found a staff that is friendlier and more attentive. They are what make this place what it is....More
Let me first start by saying the customer service was exceptional - and the location is amazing.
The hotel is looking a little worn out (damaged walls, stained bathrooms, chipped vanities). Not what I expected.
The walls are pretty thin. We were woken by an...More
Response from Fayssal S, Manager at The Ritz-Carlton, Pentagon CityResponded 3 days ago
Thank you for taking the time to share your valuable feedback. My name is FAYSSAL SAMAKA and I am the Front Desk Manager
at the Ritz-Carlton, Pentagon City. It has come to my attention that the service you received during your
The Ritz knows how to do customer service. There wasn’t one thing left undone, all was thought of. We stayed on the 16th floor was a view of the Arlington cemetery. The staff was phenomenal. The bathroom did show a little wear and tear but...More
My family of four stayed here for a week during spring break. The hotel is in a great location. It is connected to a large (and very nice) mall. There was a food court and a number of restaurants in the mall that gave us...More
Stayed here with a family of 4 for 5 nights over spring break in March 2018. We had two rooms, a 1 Bd Executive Suite with Club Level access and a 2 Double room. We paid cash for the suite but used points for the...More
Response from T_bough85 | Reviewed this property |
There is an indoor pool which is heated. It is a shallow pool 4-4 1/2 ft deep the whole way so no diving or anything like that. Decent for making laps or just wading around. Hotel would be alright for children I believe... More
There is an indoor pool which is heated. It is a shallow pool 4-4 1/2 ft deep the whole way so no diving or anything like that. Decent for making laps or just wading around. Hotel would be alright for children I believe. There is a mall attached plus other local stores nearby. Not sure about the fireworks though.